lastminute.com Reviews

Name: lastminute.com
Rating: 1.05

1.1 Rating 383 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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1.1

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a flight early September to go to Sydney early December. I suffered an injury end sept & was told it would not be possible to fly early December. I advised last minute. Com during Oct. They said not to contact airline. I sent all relevant evidence. They came back wks later saying I sent it too early. They requested again which was sent. I’ve emailed many many times no response. I contacted the airline who said it was last minute. Com responsibility I sent this email to them. My insurance company requires a cancellation/ no show invoice but all the emails are unanswered. I’m absolutely disgusted, & will take legal advice. Do not book with them… it looks like a scam….”

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Posted 2 years ago

“I booked and entered a valid discount voucher code for £140...the system did not take this amount off the total bill and instead over-charged my credit card. Immediately rang LastMinute.com to rectify...Ahmed in Customer Servcies basically said it was tough luck and nothing could be done but that I could try it on another booking - unbelievably bad customer service, especially when I've spent nearly £3k on three booking with LM.com in last few months alone...will not be booking with them again and recommend others don't either !! PS they also try and hide behind lastminute.co.uk being different from lastminute.com despite them being the same group and bookings made under lastminute.co.uk etc are visible and updateable from lastminute.com - unbelievably bad !!”

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Posted 2 years ago

“Worse experience ever. If I could give a Zero score I would. I'd never, never, ever use Lastminute.com again. I've spent the past six months trying to get a refund for cancelled flights and they've made it so difficult, I believe deliberately so, in order that Id eventually give up pursuing the refund. They've used every delaying tactic possible. One of their representatives told me it could take up to a year to get my money back! Theres a link in their email they suggest using to "help" process the refund BUT it takes a whopping 1/3 of your money. Worse than that is their administration fee for processing the refund which cost me £35 for each passenger so as a result I ended up with only a fraction of what I'd paid them. They're an absolute disgrace. Be warned!”

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Posted 2 years ago

“Hey there! So, I recently had to change one of the passengers on my flight booking from my wife to my son, since my wife couldn't make it. Unfortunately, I wasn't able to get a refund or exchange the tickets, so I ended up with four tickets on the plane. It was a bit frustrating, especially since it took multiple calls and chats to get an answer. It would have been great if they could have been more upfront about their policies from the beginning.”

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Posted 2 years ago

“Book direct folks that is my advice today. Lastminute.com just cost my family 588 euro extra for our weekend away. They refused to allow us download our boarding passes so our family of 5 were fined 55 euro each both ways by Ryanair. They are quite selective in what emails they reply to also. I will be avoiding them and any business associated with them going forward. They have adverts in newspapers, on the sides of boats, all sorts of business and once l see that I will be giving them a very wide berth. They are laughing in the face of trusting people as far as I can see. They ruined the weekend and our trust in these kind of services going in future. I will never use them again and I will be warning everyone about them.”

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Posted 2 years ago

“Paid triple the tickets price I purchased flying tickets with this company. They said you need to do an online check in . When i took the flight I actually paid more then my actual return ticket because airline had a certain time space for online booking (24-2hours before the flight). And same thing happened on my return flight because even Ryanair themselves didn’t make it clear the reason why they charged me (they just said lastminute.com hasn’t updated the terms and conditions so you are not the first passenger to face this). My tickets costed 106£ for me, my husband and our baby , but we ended up paying extra 220£ to Ryanair (2*110£). I tried to speak with airline and they said you need to contact lastminute.com because they should provide that information for you. Later i tried to contact lastminute.com and asked them to review this case and they only said we have sent you 1 confirmation email for your booking and asked to do online check in. I asked them why they never stated the time limit for that online checkin and they said if you didn’t pay extra so that we could do it for you we cant help what is the time limit for airline. Basically they didnt care. So my review here is to help other people who might consider booking with them. Look at the poor reviews they have online. They customer service is the poorest I’ve experienced, they simply don’t care what cause to you. First they misinform you and after they say it is your problem whatever you face because of us. Im extremely dissatisfied and will never again deal with them.”

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Posted 2 years ago

“Most disgusting company ever. Airline cancelled and immediately refunded my flight on the day of booking which I reached out to and confirmed. I followed the funds and even confirmed that Bravofly had already received it from their processor, Travelfusion. They want to charge a $35/person cancellation fee for a credit card refund when they themselves didn’t do any work to chase or hunt down my refund. Been emailing their customer care, escalation line, and executives for a week with 0 response. 0 customer service and chat agent / phone agents are untrained and just repeat the same bs like a broken record - I feel so bad for them. This company needs to be shut down for the scammy hidden fees! Look at articles regarding how they failed to refund U.K. customers on time during Covid and their top executives got arrested and jailed for abusing covid funds - no wonder it’s the worst travel agency in the world! Do not book with this company!”

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Posted 2 years ago

“Bunch os scammers.... never book your flight with an agent... annoying appalling service which sits god know where, telephone number to speak with someone? Forget about it... Flexible travel, loopholes throughout... apparently first flight only... change or refund? Impossible to get anyone to help... chat service trained, to put you off, going around in circles. AVOID AT ALL COSTS, spend 20-30 more and always book directly with airlines save yourself hassle, and peace of mind when need an extra service as to change refund add luggage etc...”

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Posted 2 years ago

“Oplichters! Daarna niet meer reageren en account blokkeren!”

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Posted 2 years ago

“They scammed me. Don’t book with them. If you make a cancellation they don’t refund you due to “processing costs”.”

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Posted 2 years ago

“Sneaky forwarding booking to Lastminute.com My booking was forwarded to lastminute.com because I checked the option " book flight and hotel" Despite my client status at Booking.com I cannot reach them to cancel this while I got a bad feeling immediately. It became truth: lastminute.com starts to change the flight schedule and simply promise you that they would make a new proposal - no way, they postpone and delay until they say " it is too late" I have checked and the flights we initially have were still available. Finally we need 8 hours more (double) and an extra flight. Booking was not reachable even not for sharing this review so I need to do it by public channels. I wish everybody a carefree and safe and above all a pleasant journey”

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Posted 2 years ago

“rffggdfdsffsfdgfvfvfgs”

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Posted 2 years ago

“lastminute.com are fraudsters”

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Posted 2 years ago

“This company is a scam! I was trying to buy a ticket to Dubai the total price showing was 637 Euro once I put my card detail it went up to 690 Euro when I called their customer service number on 0044 2033868411 they were extremely rude and hanged off phone on me. The conversation was recorded if the manager can look at the attitude of their staff. Not recommended at all.”

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Posted 2 years ago

“Absolutely the worst online experience ever. Once they havre your money, you are helpless. I cannot advise you enough to avoid like the plague. Awful, business with absolutely no customer care.”

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Posted 2 years ago

“I AM ABSOLUTELY DISGUSTED! They are a company full of lies & are a total con! They have charged me £1000 for cancellation of a package I had paid full insurance coverage for & still had 12 days of FREE CANCELLATION! False advertising is ILLEGAL! They put me on a package that was not achievable & I called expressing how I would be more than happy to pay extra to be put on a flight that allowed us to arrive in time for the final boat we needed to get on to reach the hotel & they denied it leaving me no alternative to cancel. And their response was that it was not their problem and they've taken over £1000 out of my account!! HONESTLY DISGUSTING! Their customer service lady even admitted how she too would be so angry and upset!”

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Posted 2 years ago

“Do Not Book with this agency. Found out through a friend that airline changed the flight number and our seat assignments. We did not receive notification from Last minute so I called to have them update my e-tickets. Got them updated but they did not inform me of the additional fee of 75 dollars per ticket! The Airline changed the flight number, added 15 minuets to departure and changed our seat assignments. This had nothing to to with us and happened two weeks after I booking our flight. I got an alert from my bank regarding their change and called to speak with a rep right away. A manager told me that it was their policy to charge travelers of any changes made by the airlines because they have to re-issue a ticket. I was outraged and wanted to know if the Airlines make another change, would get charged again and he told me no because he will place a note on the system not to bill me. I truly believe this company from the start puts out incorrect information such as flight numbers or is aware tickets paid far in advance will have a some kind of change. This company makes money when they notify travelers at the "Last minute" and update the e tickets with new changes and then charges additional fees. This company does not desire one star. Buyer Be Ware...Do Not Use Last Minute Deals!!!”

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Posted 2 years ago

“Never again will I book with this agency. Paid extra for Flex tickets but totally worthless. The customer service is so poor and unreliable. Long waits to talk to customer service if you are even able to. Chat service is useless as you have to wait for outcomes in your email. I would have given a zero if there is an option.”

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Posted 2 years ago

“We have acquired a couple of tickets via lastminute.com and included (paid for) the full flex option as they promote that this would give you full flexibility to make changes to our booking. At the time of the booking, we were not able to add checked luggage but hoped that the full flex option would enable it after the tickets were bought. After the acquisition, we got an email with the terms and conditions for the full flex, and the only change it enables you to make is to cancel your booking and ask for a refund. The customer service is useless, they were unable to help, including luggage to our booking or even change our meal. After many complaint emails, we had received a call from someone saying that it was from last minute, they knew our names, that we wanted to add luggages and also our meal request and told us that they found a way of doing it and asked for the card details to charge the changes. It was a SCAM, and they stolled 2K USD from our account. They leaked our details and to our "surprise" they don't care about what has happened.... PLEASE AVOID LASTMINUTE.COM! We lost our money and trust in this company.”

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Posted 2 years ago

“Fraud, corruption, system problems, website errors, lying customer service agents. This company is going to the dogs ! They will go Bankrupt soon they taking as much money as they can before this happens!!! Stay away before you lose your money! Don’t buy anything from them not even their vouchers! They have made huge losses and will be gone soon!”

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Posted 2 years ago

lastminute.com is rated 1.1 based on 383 reviews