Hey there! So, I recently had to change one of the passengers on my flight booking from my wife to my son, since my wife couldn't make it. Unfortunately, I wasn't able to get a refund or exchange the tickets, so I ended up with four tickets on the plane. It was a bit frustrating, especially since it took multiple calls and chats to get an answer. It would have been great if they could have been more upfront about their policies from the beginning.
2 years ago
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