Worse experience ever. If I could give a Zero score I would. I'd never, never, ever use Lastminute.com again. I've spent the past six months trying to get a refund for cancelled flights and they've made it so difficult, I believe deliberately so, in order that Id eventually give up pursuing the refund. They've used every delaying tactic possible. One of their representatives told me it could take up to a year to get my money back! Theres a link in their email they suggest using to "help" process the refund BUT it takes a whopping 1/3 of your money. Worse than that is their administration fee for processing the refund which cost me £35 for each passenger so as a result I ended up with only a fraction of what I'd paid them. They're an absolute disgrace. Be warned!