lastminute.com Reviews

1.1 Rating 346 Reviews
1 %
of reviewers recommend lastminute.com
1.1
Based on 346 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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lastminute.com 1 star review on 28th January 2023
Saska Macnab
lastminute.com 1 star review on 28th January 2023
Saska Macnab
lastminute.com 1 star review on 6th December 2022
Abdur-Rahman Ali
lastminute.com 1 star review on 30th May 2022
Adi
lastminute.com 1 star review on 30th May 2022
Adi
lastminute.com 1 star review on 26th May 2022
Robert
lastminute.com 1 star review on 26th May 2022
Robert
14
Anonymous
Anonymous  // 01/01/2019
We've had an amazing time (4 days) in La Villa Joiosa. The host was very friendly and helpful. The flat was fantastic, extremely clean, all well equipped, 2 air cons! And was super impressed when realised the shower drain was slightly blocked texted the host and the service men came in about 2-3 minutes! And sorted it no time. Great size balcony on the top floor you can see the sun rise in the morning, fab. The flat is right in front of the beach.
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Posted 2 years ago
we went to the Omer holiday resort in Turkey after working for months from home it was one of the best holidays everything on time every view and the resort was awesome buzzing with holiday spirit and happiness. thank you Lastminute.com for helping us discover this amazing place.
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Posted 3 years ago
I was on holiday in turkey and got an email from a rival company of lastminute that said “ your flight has been changed .... I must ring London to try to sort out alternatives “ This caused undue stress at £1.53 a minute and “ please hold the line” !! Next trip I chose lastminute... The same thing happened ....Last minute.com simple informed me by email ... chose the best available flight and booked it ... giving the chance to change if I wanted ..... I suffered no anxiety simple as Lastminute did the worrying for me ... what else can I say but thank you
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Posted 6 years ago
I had booked flight tickets through lastminute after which I read the reviews and they were generally bad to say the least. I was anxious if I would get a refund if I had to cancel. Eventually I did have to cancel the tickets and I was really stressed and thought I'd lose my money but to my surprise the customer care was incredibly helpful. I had to try a few numbers to get to talk to someone. In under 5 mins my cancellation request was approved and received confirmation and refund options 3 days later in which they mentioned it might take up to 2 months to get the refund in my account. It took them only 5 days to refund :). The entire experience was swift and hassle free, completely opposite to the reviews I came across
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Posted 3 years ago
Great prices
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Posted 5 years ago
Sad service when you make an onbvious mistake like the amount of suitcases theycan not help you unless uou want more suitcases. When you ask where the go for help the employee just ends the chat and you can start all over. Please choose an other organisation Roberto
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Posted 1 year ago
Good when all goes right, awful when it doesn't.
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Posted 4 years ago
Flights work out 30€ more expensive than advertised on some flights, unless we use viabuy credit card. Using any other payment method bumped up the price by 30€. Lastminute.com if a customer is trying to book at the LAST MINUTE, they arent necessarily going to wait 24 hours for a card to arrive at their home address. For example, in our case, we are abroad trying to book a flight home. This is frustrating for clients like us and has damaged our trust in your brand. Makes me want to avoid using lastminute.com in future.
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Posted 5 years ago
I have received yesterday an email saying that my flight is cancelled. On the email, they haven't mentioned any refund of my money so I decided to wait until today which I try to contact the customer service. The phone number they have it says an automatic message so is useless. Then I trying to talk with the robot on the chat two times and the second time finally connected me with a 'human'. To sum up he told me they are going to charge me £35 per passenger after asking him three times and also they will submit a refund request to the airline which it my take up to two months to process. Although they were not sure if I will get my money back. No confirmation, no specific day, no specific refund and charging me £35 per passenger! Their terms and conditions are not clear on their website so they can take your money. Then they will say they are really sorry! Be careful! Avoid those scammers!
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Posted 4 days ago
Useless, I had to cancel my holiday I cancelled it within a week of booking they want my deposit which was £568.66 and want another 746 euro to cancel or they will take me to court
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Posted 3 weeks ago
utter scam website. between the price you see and the price your CC gets charged is a difference. AVOID AT ALL COST. go Direct to the airline. UTTER SCAM
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Posted 1 month ago
Honestly wish I had read the reviews before I used this cowboy company, ah well at least my review may help others avoid the poor company, overpriced, poor service, no communication, ropey insurance, list goes on, avoid at all costs
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Posted 1 month ago
I book three flight yesterday the same separately the second and third was €20 more. 17 hours later a email regarding the first booking saying “ Important - Your booking could not be confirmed” this was done by lastminute for greed to get more money on another booking for it again. This won’t happened though. I will prove that I will get same flight for same price as it is their legal responsibility. I will challenge them through a small claims court and prove to them that they can’t treat customers like this. Stay well away from lastminute and avoid distress and the abuse they cause. They simply don’t care or listen. DO NOT RECOMMEND - FAKE APOLOGIES AND NOT QUICK TO GET BACK TO YOU TO RESOLVE.
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Posted 2 months ago
The worst company To book with. I booked a back to back holiday and encountered problems in both. The first trip last Minute did not give us all the relevant visa information and therefore I lost all the monies on this trip. The second trip I wanted to cancel one leg of my trip and last Minute refused. They are not helpful at all I will never book with them again
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Posted 2 months ago
Lastminute.com is cheating people, they add a hidden fees on the total amount. Warning: Never buy something through them, the total amount is something and in your bank statement is something else.
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Posted 3 months ago
On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and i was informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company on 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.,not planned expenses.I spent the last money i had to do it. After so much time passed ,money is still not refunded for cancelled flight.
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Posted 3 months ago
The worst company,poor attention lying you to extend your claim and ignoring you,l don't recommended it to book in this company and becareful don't mistake if you try book otherwise you lost your full money.
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Posted 4 months ago
The airline has rescheduled the flight and lastminute confirmed the new one without my permission. The airline would be able to change the flight that suits us if lastminute did not do it without asking and their customer service staff were of no help and tried to get away with it. They refused to accept that it was totally their fault, did not provide any solutions, and even tried to charge us cancellation fee for what they caused.
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Posted 6 months ago
The misrepresentation and dishonesty I encountered with this holiday package have left me utterly disappointed and furious, deserving nothing more than a single star In conclusion, this mis-sold holiday was a disaster from start to finish. It's been 2 months they have not found the solution or refund our money. every time we communicate they keep saying "we have escalated to higher team" The only silver lining was that it served as a stark reminder to thoroughly research and read reviews before booking any travel experience. I would strongly advise anyone to steer clear of this deceitful, subpar, and disappointing vacation package. It is a prime example of how not to treat paying customers, and I will not be returning or recommending it to anyone I know. One star is one star too many for this disgrace of a holiday. Date of experience: 24 August 2023
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Posted 6 months ago
Last minute .com more like last time .com absolutely appalling service, the original hotel we booked in the middle of Singapore, cancelled last minute offered us a hotel on the beach next to Changi airport. We told them this wasn’t acceptable so they eventually offered us a hotel in the city. This was eight days before we were due to fly, so we didn’t really have much choice but to accept this hotel. The quality of this hotel was horrendous room was tiny on the 16th floor, it was very noisy and the service wasn’t great. If you wanted to contact last minute you can only do it through email or online chat, once they have your money they’re not interested in talking to you.
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Posted 6 months ago
lastminute.com is rated 1.1 based on 346 reviews