lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 355 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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Metrics

1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a holiday and cancelled because we couldnt afford the remaining amount. I thought I would at most lose the deposit. All this has to be done online, When cancelling the screen says it will let me know if I am entitled to a refund, nothing about me having to pay the remaining balance. Next day I get an email demanding payment within 10 days or they take me to court. I tried to contact them but can only do this through chats on line. When I speak to them they say I have to pay but I can not go if I now agree to pay!! So I have to pay full amount despite the deadline for final payment being a later date. There was no warning that I would have to pay the rest if i cancelled. No empathy just court threats. Absolutely distraught and noone to escalate this to. How can a company treat customer like this?”

Helpful Report

Posted 2 days ago

“The worst of all the holiday companies. They don’t care about customers and will do their utmost to not resolve customer complaints. I hope they go bankrupt. Many emails back and forth with no urgency on their part. They don’t read their own correspondence and are oblivious to the feeling of customers. They just need to take the hit and refund me! AVOID”

Helpful Report

Posted 3 days ago

“never again. A total sham. It took 3 days to confirm our flights even though we paid for them online . Our plans changed and we had to a change our flights. After 1 hour on their chatline they charged us a much higher price and sent us an email telling us the new flights were confirmed. After we paid they told us those flights were not now confirmed. Too late to get any refund and no other flights were available on any acceptable date . Nobody available to speak to to . Worst experience i ever had”

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Posted 4 days ago

“Everything with Lastminute went wrong, don't deal with such company. I've booked a flight for me and my kids via lastminute, and closer to the flight time the airline cancelled the flight, so Lastminute asked me to follow up with the airline for a solution (though it should be Lastminute who does this). After discussion with the Airline i managed to get a full refund from them, since they cancelled the flight and didn't offer any other flight, but i have to get my money back from Lastminute. per the UK 2015 Consumer Act Rights, and since the provider failed to deliver the service i should get all of my money back to the same method of payment. so after many follow ups with Lastminute they offered me some of the money back (deducting around 15% from the original amount) stating it is a handling fee, where they didn't handle anything at all. i explained that the provider failed to deliver the agreed service i should get all of my money back, still they didn't offer me my money back. so I will never work with this company again under any circumstances. even their terms and conditions are not in line with the UK 2015 consumer act right, not sure how they get away with this.”

Helpful Report

Posted 1 week ago

“Avoid Lastminute.com at All Costs - Scammed and Left Stranded I recently had an absolutely terrible experience with Lastminute.com that I feel compelled to share to warn others. My family and I booked flights through them, and what followed was a nightmare that caused immense stress, financial loss, and unnecessary trauma. We were scheduled to fly on August 1st with a return on August 7th, and we received confirmation of the flight change. However, due to a gross error on Lastminute.com’s part, these changes were not communicated to the airline. We only discovered this mistake at the airport when we were told by the Qatar Airways manager at the check-in counter that our tickets were not confirmed. Imagine the horror of being stranded at the airport with two young children, ages 4 and 8, and being told that your tickets are invalid! Despite trying to contact Lastminute.com’s customer service multiple times, we received no help. In the end, we were forced to purchase new tickets at an additional cost of 273,000 forints just to get home. This last-minute expense was not only a financial burden but also caused significant stress and anxiety for my children and me. We were literally running to the boarding gate, crying and panicking, and barely made it onto the flight. Adding insult to injury, when I contacted Lastminute.com afterward to demand a refund and compensation, their response was a flat-out refusal. This is completely unethical, especially considering that the mistake was entirely theirs. I was essentially scammed into paying twice for the same flight! I am now considering legal action and strongly advise anyone reading this to avoid Lastminute.com at all costs. They have demonstrated a complete lack of responsibility and customer care, and I wouldn’t wish this experience on anyone. Save yourself the stress, financial loss, and heartache—book with a more reliable service.”

Helpful Report

Posted 3 weeks ago

“The worst provider ever, don't waste your time. They are thieves with poor customer service. I booked with them a trip to Turkey paying for 2 hand laggages, but I was charged at the airport by the airline. I raised the complaine, to get refund for their mistake booking for me one hand laggage. Provided them with invoice and the reasons I was charged. They canceled my case explaining that I paid for over weight of the laggage, as this is what the airline company told them... so, they did not trust the invoice which states the reason, but verbal explanation of Corendon airline...... they do not deserve to operate... useless”

Helpful Report

Posted 3 weeks ago

“Big scammed company, took money after cancelation. No custom service by phone. Online chat which have no understanding for customer need. Never use last minute if you looking for happy holiday time.”

Helpful Report

Posted 1 month ago

“I booked a flight and hoPoor Customer Service and Misleading Informationtel package to… I booked a flight and hotel package to Istanbul through Lastminute.com for July 25-29, 2024. After landing, I was informed that my hotel had no available rooms and was offered inadequate alternatives. I had to find and pay for a new hotel myself. Customer service promised to cover the difference, but they did not honor this. Additionally, they hung up on me and told me they would not pay. I ended up paying twice and had to cut my trip short. I will be taking legal action. This experience ruined my vacation. I do not recommend Lastminute.com at all.”

Helpful Report

Posted 1 month ago

“07.08 - STILL NO REFUND AND NO POINT OF CONTACT. 22.07.24 UPDATE - 2 WEEKS AFTER TAKING OVER £2300 OUT OF MY BANK ACCOUNT STILL NO REFUND. NOBWAY OF CONTACTING THEM. AVOID - TERRIBLE - DISGUSTING CUSTOMER SERVICE AND LIARS. Booked a holiday for over £2000 - money taken immediately but no confirmation email or contact. Many frantic phone calls to lastminute.com who told me it was a problem with my bank - no - the money had been taken. A full week later received an email telling me that they 'had been unable to confirm my booking'. Also said that a full refund would be issued but it might take 'a few days' - over a week later and no refund.”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with the service from Lastminute.com. I made a booking with Air India through their platform (reservation reference JHMK5B), and when I contacted the airline, they informed me that they could not find my reservation in their system. My flight is on July 31st, and it is now the 29th, and nothing has been resolved. I am terribly frustrated, and I have reached out via Facebook, Instagram, emails, etc. I have tried to resolve this issue with Lastminute.com customer service on multiple occasions, but I have not received any solution. I have been kept waiting for hours, and no one has contacted me to provide an adequate response. This level of service is unacceptable, especially considering the urgency of my travel plans. I hope Lastminute.com takes steps to improve their customer service and prevent other customers from experiencing this frustrating situation. I would not recommend this platform to anyone until they significantly improve their customer service.”

Helpful Report

Posted 1 month ago

“In the event of a cancellation, this company do everything in their power to rip you off. Prior to canceling my holiday, I checked their guidance from the original booking which showed I would lose around £120 from non-refundable flights, which is a shame but understandable as it was the original contract terms. Last minute however refused to give any estimate before finalizing the cancellation, and are now stating that over £300 of my booking is non-refundable, but refuse to provide any explanation or details of how they have come to this figure, and in fact are purposely hiding the information by providing no information about the costs of flights, deposits etc on their invoices and receipts. the only way I have even been able to find out the flight costs is by contacting the flight provider directly. I have been forced to make a freedom of information from them as well as the hotel in question (Who they have ordered not to talk to me) to try and obtain clarity, and have been forced to make a complaint to trading standards in regards to the unfair and unclear terms and conditions. Avoid this company like the plague.”

Helpful Report

Posted 2 months ago

“today 28/05/24 we were informed that our return flight had been cancelled, they offered us a few alternatives which were ridiculous. (Our holiday should have departed on 08/06/24) Flying from London Gatwick they offered us a return flight that would arrive at London Heathrow! So, we decided to cancel our holiday, which we were very upset about - the holiday was to celebrate our 25th Wedding Anniversary! When we were offered our refund it was less £90, yet the reason for cancellation was due to the flights being changed - nothing to do with us! However, they offered to give us another refund option! Leave the money in their account, for which we would receive a 'Credit Voucher' and they we give us 110% of what we had paid back!! Unfortunately, most people need the money that they have paid out to fund an alternative holiday! They have now alienated themselves and our family and friends will be encouraged never ever to use lastminute.com again. It's a pity that we could not have given a score of zero, as that is what this organisation really deserves..... PROTECT YOURSELVES - PLEASE DO NOT USE THEM!!”

Helpful Report

Posted 3 months ago

“Terrible service. Have contacted their customer support with a request to change of details in the invoice. Manual editing of those details is possible with a promised 3-4 days of delivery, though that feature is either broken or has never worked since the begining. Contacted support with this request 4-5 times and promised that it will be delivered in 3-4 days. Every time I check back with them, mention a different excuse. Its now over 3 months. Now when I visit my profile or my trips, seems like they even deleted my details and am unable to access it. Its not even terrible service at this point, its a scam.”

Helpful Report

Posted 3 months ago

“I have received yesterday an email saying that my flight is cancelled. On the email, they haven't mentioned any refund of my money so I decided to wait until today which I try to contact the customer service. The phone number they have it says an automatic message so is useless. Then I trying to talk with the robot on the chat two times and the second time finally connected me with a 'human'. To sum up he told me they are going to charge me £35 per passenger after asking him three times and also they will submit a refund request to the airline which it my take up to two months to process. Although they were not sure if I will get my money back. No confirmation, no specific day, no specific refund and charging me £35 per passenger! Their terms and conditions are not clear on their website so they can take your money. Then they will say they are really sorry! Be careful! Avoid those scammers!”

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Posted 4 months ago

“Useless, I had to cancel my holiday I cancelled it within a week of booking they want my deposit which was £568.66 and want another 746 euro to cancel or they will take me to court”

Helpful Report

Posted 5 months ago

“utter scam website. between the price you see and the price your CC gets charged is a difference. AVOID AT ALL COST. go Direct to the airline. UTTER SCAM”

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Posted 6 months ago

“Honestly wish I had read the reviews before I used this cowboy company, ah well at least my review may help others avoid the poor company, overpriced, poor service, no communication, ropey insurance, list goes on, avoid at all costs”

Helpful Report

Posted 6 months ago

“I book three flight yesterday the same separately the second and third was €20 more. 17 hours later a email regarding the first booking saying “ Important - Your booking could not be confirmed” this was done by lastminute for greed to get more money on another booking for it again. This won’t happened though. I will prove that I will get same flight for same price as it is their legal responsibility. I will challenge them through a small claims court and prove to them that they can’t treat customers like this. Stay well away from lastminute and avoid distress and the abuse they cause. They simply don’t care or listen. DO NOT RECOMMEND - FAKE APOLOGIES AND NOT QUICK TO GET BACK TO YOU TO RESOLVE.”

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Posted 7 months ago

“The worst company To book with. I booked a back to back holiday and encountered problems in both. The first trip last Minute did not give us all the relevant visa information and therefore I lost all the monies on this trip. The second trip I wanted to cancel one leg of my trip and last Minute refused. They are not helpful at all I will never book with them again”

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Posted 7 months ago

“Lastminute.com is cheating people, they add a hidden fees on the total amount. Warning: Never buy something through them, the total amount is something and in your bank statement is something else.”

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Posted 7 months ago

lastminute.com is rated 1.1 based on 355 reviews