lastminute.com Reviews

Name: lastminute.com
Rating: 1.05

1.1 Rating 407 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 9th November 2025

Anonymous

lastminute.com 1 star review on 28th January 2023

Saska Macnab

lastminute.com 1 star review on 6th December 2022

Abdur-Rahman Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not trust this company my flight was cancelled they led me on for three days telling me that they were going to get a different flight for me then two days before the flight they said there's nothing they can do or give me a refund terrible customer service if you book with his company you're on your own if something goes wrong”

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Posted 1 week ago

“Horrible experience Horrible customer support, waiting hours for reply and the answers are always the worse option for the customer.”

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Posted 2 weeks ago

“Criminal a-holes who were able to call 3 minutes after the failed payment process, but then never again when problems arose with the flight. Our connecting flight was suddenly changed to a flight with a 12-hour layover at an airport, which wouldn't depart until the next day. There was no call, no one asked about alternatives, and emails were either ignored or only answered once every two weeks. They said they couldn't do anything, and that it wasn't possible to get the deposit back because the new details had already been confirmed. However, I never made any confirmations; they did it themselves without asking or contacting me! Outrageous! 1000€ gone. Another incident a while back with the same company involved me booking a flight with a booking number that didn't even exist. At the airport, I was told it wasn't possible to travel. Unfortunately, I'd forgotten it was the same company and fell for it again. An absolute nightmare! Don't book with them! Criminal scammers who should be in jail.”

Helpful Report

Posted 2 weeks ago

“Dear lastminute.com Customer Service, We urgently need assistance regarding our booking. Our return flight with Norwegian on 5 March has been cancelled, and Norwegian has informed us that all changes and rebookings must be handled through the travel agency. We have tried repeatedly to contact you by phone, chat, and email, but we have received no response at all. Because of this, Norwegian is unable to help us, and we are currently stranded in Dubai without any support. We kindly ask you to: 1. Confirm that you have received our request 2. Assist us with rebooking our flight as soon as possible 3. Provide guidance on what we should do in this situation We are in a very difficult position and urgently need your help. Kind regards, Elena Bangslund Kære lastminute.com, Vi har akut brug for hjælp. Vores fly med Norwegian den 5. marts er blevet aflyst, og Norwegian har oplyst os om, at alle ændringer skal håndteres gennem jer. Vi har forsøgt at kontakte jer gentagne gange via telefon, chat og e-mail, men vi har ikke fået nogen form for svar. Derfor kan Norwegian ikke hjælpe os, og vi sidder strandet i Dubai uden nogen støtte. Vi beder jer venligst: 1. Bekræfte at I har modtaget vores henvendelse 2. Hjælpe os med ombooking hurtigst muligt 3. Informere os om, hvordan vi skal forholde os Vi står i en meget svær situation og har brug for jeres hjælp. Venlig hilsen Elena Bangslund”

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Posted 3 weeks ago

“Worst third party This company is one of the least serious out there, and only try to scam their customers by hiding fees into your booking process. I was promised to get money returned before them going back on their promise. And even after talking to their customer service there was no trying to make things right. Rather just blaming me for making a mistake whilst booking with them. Congratulations, a never returning customer”

Helpful Report

Posted 3 weeks ago

“Booked an international flight through the App, no problem with booking. However, everyone should be aware that they DO NOT CONFIRM YOUR FLIGHT at time of booking. After three days, I got a CANCELLED BOOKING for unknown reasons. As everyone is aware and probably do the same, we always try to look for a better deal at that time. Thought I was getting the best deal through the App, but because of the cancellation I had to book with a different company and the prices have obviously gone up a couple of hundred pounds! I am NOT USING this company ever again!! If I had known before how inefficient and incompetent they are at booking, I could have saved myself more money from a different company. This is my honest review and at the time of writing, they have sent me my money back. I strongly suggest to find a more reliable company to book flights if you want to save money.”

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Posted 3 weeks ago

“Shocking experience. No customer service, called numerous times trying, no luck. Spent hours trying to sort out and still not. Avoid at all costs.”

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Posted 1 month ago

“The business conditions for the Travel Extra (Plus) package are not at all advantageous for the customer, especially in my case, when we had to cancel the whole vacation due to the cancellation of the flight by the airline. The flight + hotel was refunded, but the Travel Extra Plus package, which I will not use, was NOT.”

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Posted 1 month ago

“Terrible provider who share false information. We purchase fly tickets through them from Smartwings because they presented that small bag and cabin bag is included in price. Unfortunately Smartwings didnt allow us to travel with two baggages and said that provider shares wrong information. When we tried to write to Customer Service, we spoke with Rishma who only offered to add checked luggage for fee and that they contact Smartwings to add. Nothing was communicated by Rishma after all to Smartwings, luggage were not added. It was very unpleasant experience on our vacation and this provider never again.”

Helpful Report

Posted 2 months ago

“Lack of pricing transparency. I am sharing this experience to warn other travelers about a lack of pricing transparency involving both a New York hotel and the booking platform LastMinute. The trip was purchased as a package advertised with a final price, yet upon arrival we were charged an additional mandatory hotel fee of $367.20. This charge was unavoidable and not clearly disclosed during the booking process, appearing only in fine print. Under federal consumer protection rules, mandatory fees that are required to use the service should be included in the total advertised price. Failing to do so creates a misleading representation of the true cost. Despite this, LastMinute has chosen to support the hotel’s position rather than protect the consumer, effectively shifting the financial burden onto the traveler. This experience demonstrates how tourists can be placed at a disadvantage through opaque pricing practices. I strongly encourage others to proceed with caution”

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Posted 2 months ago

“I bought an expensive return ticket flight for about 1000 euros, when flight was canceled by the airline, it took me 2 weeks to get the departure refund and 2 months for getting the return flight ticket refund. I got only 350 out of 500 euros refund for the flight and they came up with some excuse that 150 euros of it was for some baggage cost which was not visible when booking it on their website. Stay away from this site at all costs!!!!!!!!!!!!!!!!”

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Posted 4 months ago

“I had an exceptionally bad experience with lastminute.com regarding a cancellation caused by extraordinary circumstances. Despite following every step exactly as instructed and providing all required documents, the company delayed my case for several days and finally offered only a partial refund of €70.56, which does not reflect the actual cost of my booking. What makes the situation worse is that my initial communication was ignored, misleading information was given, and the process felt intentionally time-consuming. Even after proving that the airline refused to process the refund directly and that lastminute.com was responsible as the issuing agent, the company still did not honour its own policies or offer a voucher as a compromise. This experience has cost me time, energy, and significant stress, and I cannot recommend this service to anyone. Customers deserve transparency and proper support—unfortunately, that was not the case here.”

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Posted 4 months ago

“I booked a ticket over the lastminute.com which was supposed to be from Lauda. When trying to check-in the PNR code was invalid. Then I realized that Lauda is part of Ryanair. I tried to contact both Lastminute and Ryanair over the phone and email with no success. I waited for 1h30m in the Ryanair hotline and no one answered. Then I checked the ticket once again and noticed the line was from a totally different airline. So, I called that one and in less than 10 minutes I was checked in!”

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Posted 4 months ago

“Nous avons eu un séjour à Bodrum désastreux dans un 5 étoile , nous sommes passés par votre site pour obtenir un gage de sécurité, mais votre réponse a été plus que désagréable et sans aucune aide de votre service et que pour vous c’est normal … Lamentable ne recommanderais à personne”

Helpful Report

Posted 4 months ago

“WARNING: AVOID LASTMINUTE.COM AT ALL COSTS! I would give zero stars if I could. This company are DREADFUL. They have no customer service skills whatsoever and their practices are not legally complaint. WARNING!: If you make a complaint, they will try and throw a 100 euro LM.com voucher at you to silence you but will refuse to provide any form of refund no matter what you have endured. In my instance, they didn't even bother to try and contact the hotel whilst I was stuck in a foreign country other than sending an email to one of their own employees which was ignored (still to this day). Worse still, when you tell them you are not happy and this matter needs investigating or they should contact someone/do SOMETHING, they just tell you to speak to ATOL - ATOL DO NOT DEAL WITH THESE ISSUES AT ALL. They are completely negating and avoiding their legal responsibilities and I am left with no choice but to file court proceedings against LM.com which I am in the process of commencing now. This is the second time they have done this to me so please, for your own sanity, AVOID THIS SHAMEFUL, SHAM OF A COMPANY and purchase elsewhere. The first instance was being stranded in a foreign country because one of their sub-companies had gone bust and they hadn't bothered to inform me or make any further arrangements. It was during a festival on the island so no-where AT ALL to stay - I sorted this out myself but was told to sleep on the beach. On this second occasion after being assured by them that this first instance was a one-off and it would not happen again, I was placed in a dreadful hotel serving rotten food, incredibly thin walls meaning the recipiant of my phone calls could hear my next door neighbours being intimate, other neighbours physically fighting eachother at all hours or the night, lying about having an indoor pool which turns out, hasn't even been built yet, uncomfortable single bed, air conditionning/heating not working, doors banging constantly,... the list really does go on and on. RUINED my special birthday and health recovery celebration trip! You couldn't pay me to use this company again and I would urge anyone else to proceed with caution. They really do not care about the customer or the customers experience and their process of investigating complaints is to send a third-party booking agent an email to let them know there was an issue (feedback)... and that's it. Simply saying this member of staff hasn't responded and then lying about whether they have contacted the hotel or not is simply inexcusable! Shame on you LM.com and failure to recognise consumers rights is illegal...”

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Posted 4 months ago

“Usless Company. No help at all leaves is stranded.”

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Posted 5 months ago

“Terrible service They changed my flight which means I have to wait 7 hours in Canada instead of 1 hour. All this because they changed the flight and i didn't request for money within 7 days. TERRIBLE CUSTOMER SERVICE EXPERIENCE, never gain with these thieves and useless scums.”

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Posted 5 months ago

“total rip off ,i requested a change they gave me a quote i accepted it , then i get an email saying that they tried to call me which i never received, They send me another email with a new quote with higher price of almost 100 gbp , i had to accept it because i was helpless , then they put me into another 48 hour loop to keep me losing money because for them its just so easy to send another quote with higher price , then i received another quote double the price, which just shattered my mind and i kept asking representatives in chatbot to prioritise my case because i cant keep losing money they will serve you like snails , i think they ignore you intentionally to make more money if i am right , you have no access to talk to higher authorities, all you get their representatives doing their lazy job without sorting out anything . Better to use airlines straight as they wont rip you off like bravofly /lastminute another thing they kept telling me that they are investigating an issue of flight cancellation payments, i waited for almost more than a week and contacted airlines myself, they said no request been made by these losers, i was just so shocked by their lies .”

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Posted 5 months ago

“Still trying to get refunded for my trip that I had to cancel due to Ryanair cancelling the return flight home. Due to personal commitments, I was unable to extend the trip or accept an alternative flight. After endless messages, as you are unable to talk to anyone, and endless conflicting information, whilst lastminute booked my trip in its entirety and took my cancellation, my outgoing flight is still live on Ryanair. I requested this be cancelled and refunded; however, I was informed I would need to request this with Ryanair myself. Upon calling Ryanair once again, I was informed the responsibility lies with lastminute.com to complete it, and I was informed I would be entitled to the refund. Back to lastminute.com I go… And lo and behold, still no refund, and the flight is still live. Now I need written confirmation from Ryanair regarding I can cancel a flight I'm not able to use and receive a full refund for a trip that had to be cancelled through no fault of my own.”

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Posted 6 months ago

“Terrible experience with Lastminute – booking process was confusing and the support was unhelpful. My payment was pending for days and no clear solution was provided. I don’t recommend booking with them.it is just wasting money and time”

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Posted 6 months ago

lastminute.com is rated 1.1 based on 407 reviews