Name: lastminute.com
Rating: 1.06

“Everything is wrong - Tickets more expensive than directly with the airline - all additions like luggage and seat reservations more expensive - not possible to cancel "full flex". Just got a "coupon value" back - You do not receive the ticket before one day before the actual trip!! I want it immidiately -Don't use this service”

Helpful Report

Posted 1 week ago

“It is shameful and third grade company. Avoid at all cost. Booked flight via this website. Flight got cancelled which did not come from them, found it myself. Contacted them took 2 weeks to get cancel message and now they say wait for month to get refund. Charged full flex and cannot use to get money and no contact number also.”

Helpful Report

Posted 1 month ago

“A very expensive lesson — check everything yourself before booking with Lastminute.com Our family holiday booked through Lastminute.com / BravoNext S.A. turned into a deeply disappointing experience, both during the trip and afterwards when we tried to resolve the problems. We purchased a package holiday expecting the quality that was advertised to us. The hotel was presented as a 5-star property, so naturally we expected an appropriate standard of cleanliness, food, accommodation and service. What we experienced was completely different. In my personal opinion, based on what we actually encountered during our stay, the hotel was closer to a 1–2 star standard than a 5-star experience. We had problems with cleanliness and hygiene, housekeeping, food, the swimming pool, our room and the general quality of service. Members of our family became ill during the holiday and we had to seek medical assistance. Some of the advertised services also did not match what we actually received. The description regarding à la carte dinners, for example, created an expectation of a service that was very different from what was provided. We were offered only one complimentary dinner, without a proper separate à la carte menu. In our experience, the food provided was essentially from the same buffet selection. There was also a claim during the complaint process concerning an upgrade/change from our Standard Room to a Sea View Room. We were never moved. We stayed in the same room. But what disappointed me almost as much as the holiday itself was what happened after we complained. During the complaint process, Lastminute.com / BravoNext provided information concerning the accommodation cost. Based on their own information, I was able to calculate that the hotel accommodation represented approximately only one quarter of the total amount we had paid for the package. I understand perfectly well that a package holiday also includes flights and other services. However, this raised a serious question for me as a customer: if the accommodation represented only approximately one quarter of the total package price, what exactly accounted for such a large remaining part of the price? The pricing structure was not transparent to me. More importantly, when a customer pays a substantial amount for a family package holiday, I believe it is reasonable to expect the overall quality to reflect that price. In our case, it did not. After returning home, I submitted a complaint and provided details of what had happened. Instead of reaching a satisfactory resolution, the process turned into prolonged correspondence. I had to collect photographs, documents and other evidence, repeatedly explain our experience and respond to statements that, in my view, did not accurately reflect what had happened during our stay. The compensation proposed to us did not, in my opinion, adequately reflect the seriousness of the problems we experienced. Eventually, I took the matter to Sweden’s National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for formal consideration. That alone says a lot about how far I had to go simply to have our complaint formally examined. The biggest lesson I learned from this experience is this: Before booking a package holiday, investigate everything yourself. Do not assume that a 5-star label automatically means you will receive a 5-star experience. Search for the hotel independently. Read recent guest reviews from several different sources. Check the hotel’s normal accommodation prices. Look carefully at what is actually included in the package and keep screenshots or copies of the descriptions shown when you book. Most importantly, keep all your documents, photographs and correspondence in case something goes wrong. I wish I had known all of this before our trip. Based on our personal experience with both the holiday and the subsequent complaint process, I would not book another family holiday through Lastminute.com / BravoNext S.A. I am sharing our experience so that other customers can research carefully and make their own decision before booking.”

Helpful Report

Posted 1 month ago

“Absolutely terrible service. Booked flights and hotel ftom Maldives to colombo, but a few days later were considering changing dates, went on contact us their AI lia was very very limited options just asked if we wanted to cancel, I agreed to only cancel hotel as it said no human available to discuss flight charges until next morning but can leave a message. I thought it only cancelled hotel and I left message regarding date changing. Next morning got message saying that wasn't possible so I agreed to leave flights as they are on this chat and went ahead and rebooked hotel paying more than previously but couldn't complain as it was my decision to cancel. This week went online and online chat again only to be told even the flights were cancelled and nothing can be done. I had paid £1096, got only £347 back and they've been so unhelpful. I've had to pay again for flights as this was our 45th wedding anniversary celebrations and my husband's been through advanced cancer, last year quadruple bypass surgery, had lungs and kidney issues and didn't even expect hom to be around. I'm considering contacting RIP off Britain as well. Be careful. Their service is terrible. Sorry wrong reference number. It's 3247355382”

Helpful Report

Posted 1 month ago

“Very poor customer service when we needed help We had a serious medical situation which meant we were unable to travel on our booked Maldives holiday. We did NOT request cancellation, but despite providing medical evidence and contacting Lastminute.com repeatedly by email, phone and chat, we were to date unable to get a satisfactory resolution. We were passed to an alleged escalation contact who then stopped responding after several days. We were also offered a £225 voucher, which did not resolve the situation. Despite numerous attempts to resolve matters directly with Lastminute.com, communication was poor and we were left extremely frustrated and out of pocket. Based on our experience, we would not book with Lastminute.com again.”

Helpful Report

Posted 1 month ago

“hople less customer service aagents(karthik,gurjeet,anthony).they r based in India and dont know how to help customers. Spent lots of my time to cancel and they did not help..never will i book with this horrible team in future.”

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Posted 3 months ago

“I booked a family trip with my two sons, the issue started with rental car in the airport which took us 2 hours to receive the car, afterwards in the hotel the bedrooms too small, and get even worse the hotel have the pools closed for the all year. My 10 years daughter almost cried when we informed after check in. After several attempts with the last-minute support, all o receive was a "sorry" with no compensation at all! Do not recommend this website to anyone!!!”

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Posted 4 months ago

“Last minute.com do not care about customer service. All they care about is ripping as much ‘extra’ money from you as possible. I booked a week in Crete with them, but the website kept freezing at the payment process. I called them and they said they’d send me an email to complete the booking. Unknown to me was the fact that they had changed my name around so that it was the wrong way round; surname first. I didn’t enter it this way. They wouldn’t change it back and sent me a bill for £40 to have it altered. When I said ‘no’ they sent me a bill for £50. Just pure ‘dishonesty’”

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Posted 4 months ago

“I booked a flight to travel from Ireland to Egypt on an Irish website.I paid monies 938 euro .When confirmation received the company had made booking fro. Egypt to Ireland .I tried to cancel and rebook and was shunted from person to person and eventually ignored..I had to cancel flights directly with Air Egypt and pay full amount for new flights .I have continued to try to contact kart minute .com to seek a refund and continue to be ignored.This company is a con do not use”

Helpful Report

Posted 5 months ago

“Lastminute.com has been terrible with their customer service and they never pay your money back in full be very careful if booing with them . They sell you a 4 star hotel and give you a dirty and dated hotel, they charge you 1000 pound for refundable hotel with cancelation option and they give your about 400pound in voucher if you want to cancell or change it , their reason is that you booked a package. . Our experience got worse as our 4 star hotel was as bad as a one star . Just be careful they cheat you in every way possible”

Helpful Report

Posted 5 months ago

“Lastminute.com has been terrible with their customer service and they never pay your money back in full be very careful if booing with them . They sell you a 4 star hotel and give you a dirty and dated hotel, they charge you 1000 pound for refundable hotel with cancelation option and they give your about 400pound in voucher if you want to cancell or change it , their reason is that you booked a package. . Our experience got worse as our 4 star hotel was as bad as a one star . Just be careful they cheat you in every way possible”

Helpful Report

Posted 5 months ago

“Lastminute.com has been terrible with their customer service and they never pay your money back in full be very careful if booing with them . They sell you a 4 star hotel and give you a dirty and dated hotel, they charge you 1000 pound for refundable hotel with cancelation option and they give your about 400pound in voucher if you want to cancell or change it , their reason is that you booked a package. . Our experience got worse as our 4 star hotel was as bad as a one star . Just be careful they cheat you in every way possible”

Helpful Report

Posted 5 months ago

“Very disappointing experience with lastminute.com. I booked a trip and started requesting cancellation at 8am the next morning due to an urgent family matter, even before I received full confirmation of the booking. Despite acting quickly, I was given completely conflicting information by multiple agents. One agent told me only the hotel was non-refundable, while another later said the entire booking is non-refundable. This inconsistency is extremely frustrating and misleading. Additionally, agents repeatedly ended the chat without properly resolving my issue, leaving me without clear answers or support. I was also sent a quotation with no proper breakdown, and insurance documents that do not include the names of the insured passengers, making it impossible to verify whether the policy actually applies to me. This lack of transparency, poor communication, and unprofessional handling of a time-sensitive request is unacceptable. Customers should be able to rely on accurate information, especially when they act promptly. I would not recommend using this service based on my experience.”

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Posted 6 months ago

“I had an extremely disappointing experience dealing with Lastminute.com, Lufthansa, and Virgin Atlantic. I was passed from one company to another, with each refusing to take responsibility for a very sensitive situation. I was asked to provide medical documentation, which I went out of my way to obtain only to then be told the issue was the airline’s responsibility. When I contacted the airlines, they redirected me back to Lastminute.com, saying the decision was theirs. This endless back-and-forth showed a complete lack of coordination and accountability. In the end, no one was willing to help. I was forced to pay significantly more to rebook a new passenger instead of resolving a straightforward issue. There was no empathy, no flexibility, and no real customer care just rigid policies and a focus on extracting more money. This has been one of the worst customer service experiences I’ve ever had. I will be doing everything I can to avoid using these companies again in the future.”

Helpful Report

Posted 6 months ago

“I booked a trip to Malta with Lastminute.com including flights, hotel, and a rental car for 5 days. The issue was with the car rental. The booking mentioned a damage excess (€2,800), but nowhere did it clearly state that, upon pickup, I would be required to block around €1,400 on my card or pay about €150 extra to remove the excess. More concerning is that at the pickup location there was no contract or document showing these amounts. Everything relied solely on what the rental agent said, with no written confirmation. This creates a lack of transparency and uncertainty, and in my case I ended up without the car service despite having paid for it. I do not recommend booking car rental through Lastminute.com if you want to avoid experiences like this. It is better to choose clearer alternatives with verifiable conditions.”

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Posted 6 months ago

“Awoid like the plague! I made a last-minute booking with this company (Ref: 3181290021), and my experience has been extremely frustrating. Since 12/04/2026, I’ve been trying to amend my booking, but it has been nearly impossible to get any real help. There is no proper customer support—every time I reach out, I’m either put off or told someone will follow up, which never actually happens. They claim to call back, but when they do, the phone only rings once and immediately goes to an engaged tone when answered. It feels like a deliberate tactic to avoid speaking to customers. Overall, there is a serious lack of customer service and accountability. Based on my experience, I would strongly advise others to avoid using this company. If I could give them 0 star I would of do it!”

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Posted 6 months ago

“Senki ne foglaljon náluk!!! 2025 decemberben bukkantam rá erre a csodálatos utazási irodának nevezett bandára! Én voltam a híbás, soha nem foglaltunk náluk, de most valamiért megtetszett. 303 000 ft vontak le a kártyámról, ami a repúlöjegyet és a szállást foglalta magába. Eddig nem is kételkedtem, majd januárban balesetem volt és módosítani szerettem volna az utazás időpontját. Na innen indult el a lavina! Hetekig írtam nekik emailt, angolul- magyarul ahogy éppen, válasz egy gépi sablon üzenet, telefonon nem tudod elérni őket. chat levelezésre talán valaki válaszol de nem érti mit akarsz! Szóval felhívtam a légitársaságot, ahol kiderült, hogy lefoglalták a repülőjegyet de nem fizették ki, nekem kellett + 80 000 ft. Felhívtam a szállást ahol nem is tudtak rólunk. Irtam a Lasminute -nak akik azt írták vissza dolgoznak az ügyön! Érdekes egyből tudtak írni, ahogy leírtam, hogy a szállodában mit mondtak. A lényeg, időpontot nem módosítottak, a pénzt lenyelték! Hát én meg mindenhol feljelentettem öket!!! Senki, de tényleg senki ne foglaljon náluk!!!!!!”

Helpful Report

Posted 6 months ago

“ALDRI IGJEN! Jeg og min søster skulle til Egypt, hovedstaded cairo, og så til Sharm el sheikh. Booket fly og hotell via lastminute.com. Lite viste vi at helvette skulle starte. Etter 20 timers reise ankom vi endelig cairo, tok taxi til hotellet som var 1 time unna byen. Kommer fram til hotellet midt på natten for å så få høre at vi IKKE har booking med dem. Hotellet hadde stoppet med online bookinger, og dermed hadde de ikke fått tak i hotellet for å bekrefte bookingen vår. Men de ga oss aldri beskjed at vi ikke hadde booking. Etter det sa de at de beklagde å skulle gi oss penger tilbake, samt betale for hotellene vi måtte kjøpe på nytt. Men det skjedde aldri. De skylder meg totalt 3-4000kr for hotellene.. De sa de skulle dekke alt, har både screenshot av meldinger å mailer fra dem. Snakket med dem på tlf også. De mener at de ikke kunne gi meg pengene fordi at jeg måtte ha bekreftelse av bookingen (noe som jeg hadde på 2 av 3 hotell) fordi. Da vi ikke hadde booking på første hotellet, ble vi ikke lagt inn, og dermed har ikke hotellbooking bekreftelse (har bare screenshot av bank kvitering fra kortet vi brukte til å betale med) Og så! Mente de at de ikke kunne gi oss pengene på de andre hotellene fordi at vi hadde booket et hotell som enten hadde en mer/en mindre stjerne enn original hotellet, eller at det kostet 100kr mer/mindre enn original hotellet, noe de aldri sa noe på. De nevnte IKKE at det måtte være nøyaktig samme prisklasse, eller nøyaktig samme rating osv. De sa de kunne gi meg 350kr tilbake av de 4000kr vi måtte bruke, FOR TRE DAGER HOTEL! Har anmeldt dem, og tatt kontakt med forbrukerrådet. Føler meg lurt av de ansatte da de har bekreftet mange ganger at pengene sku vi få, og at dette var en feil de hadde gjort. Det er snart 1 måned siden vi reise, og har sendt de mail for å høre om oppdatering hver eneste dag siden. Det tok dem 1 måned og svare meg etter alt styret startet, etter jeg måtte kontake de via chat bot på nettsiden, og true dem med anmeldelse. Skal aldri bruke denne nettsiden igjen, og ingen ansatte dær var noe hjelpsom i det hele tatt.”

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Posted 6 months ago

“Even though the law obliges them, they refuse to refund the airpot tax for a non-taken flight. They are bandits, a complaint will be file against them. Never again of course.”

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Posted 6 months ago

“Payed 600 euro extra for a new flight. The flight should have 2 stops, only 2 flights got confirmed and last flight not so can’t reach my destination. Already for 3 days writing with them since they are only available by chat. They ignore my emails and only tell me I will receive an email soon. My flight is going in 12 hours and I’m totally stressed out. It looks like they only send standard messages. I tried literally everything!”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

lastminute.com Reviews