⭐ 1 Star – £1,300 Gone in Seconds – No Refund, No Help, No Humanity I am completely devastated by how Lastminute.com has treated me and my family. I accidentally confirmed a booking on their website while checking PayPal Credit options. There was no final confirmation screen, no clear warning — the UX was confusing, and before I knew it, £1,265.86 was gone. I cancelled the booking within minutes and contacted customer support immediately to explain the mistake. I asked to reinstate the booking or at least find a fair resolution. I received nothing but copy-and-paste replies. I was told: • The hotel was already cancelled and couldn’t be reinstated • The flights were also being cancelled, with no refund • I may also face an additional £350 cancellation fee So to summarise: • ❌ No holiday • ❌ No service used • ❌ No refund • ❌ No compassion This was supposed to be our one family holiday of the year. My 5-year-old child was in tears. I was trying to do something good for my family — and instead, we’ve lost everything. Lastminute.com has shown no flexibility, no customer care, and no responsibility. They took over £1,200 for a booking that was cancelled moments after it was made — and they’re still hiding behind “policy”. This is not just bad customer service — it’s morally wrong.