Absolute scammers! Do not use lastminute.com. They sneakily add expensive packages like FullFlex to your booking, even if you explicitly decline them, resulting in exorbitant charges. After emailing their CEO, they finally called me. However, they falsely claimed to have made several attempts to contact me – in reality, they called twice, and I answered the second time. When we finally spoke, they asked if I wanted to remove the FullFlex package, which I accepted. Yet, over a month later, they still haven’t refunded me. Their customer service is unresponsive, and their replies to complaints are misleading. I’ve documented all interactions and reported them to The National Board for Consumer Disputes (ARN). This company’s predatory and deceptive practices are unacceptable. Stay far away from lastminute.com!