lastminute.com Reviews

"I AM ABSOLUTELY DISGUSTED! They are a company full of lies & are a total con! They have charged me \u00a31000 for cancellation of a package I had paid full insurance coverage for & still had 12 days of FREE CANCELLATION! False advertising is ILLEGAL! They put me on a package that was not achievable & I called expressing how I would be more than happy to pay extra to be put on a flight that allowed us to arrive in time for the final boat we needed to get on to reach the hotel & they denied it leaving me no alternative to cancel. And their response was that it was not their problem and they've taken over \u00a31000 out of my account!! HONESTLY DISGUSTING! Their customer service lady even admitted how she too would be so angry and upset!"

"I AM ABSOLUTELY DISGUSTED! They are a company full of lies & are a total con! They have charged me \u00a31000 for cancellation of a package I had paid full insurance coverage for & still had 12 days of FREE CANCELLATION! False advertising is ILLEGAL! They put me on a package that was not achievable & I called expressing how I would be more than happy to pay extra to be put on a flight that allowed us to arrive in time for the final boat we needed to get on to reach the hotel & they denied it leaving me no alternative to cancel. And their response was that it was not their problem and they've taken over \u00a31000 out of my account!! HONESTLY DISGUSTING! Their customer service lady even admitted how she too would be so angry and upset!"

"Hi,\r\nConcerning booking ID: 2146255338\r\nPlease DO NOT book your flight tickets with lastminute. They have the worst customer service and feedback system. You will waste several hours\/ days in your life arguing and explain your problems with no possible resolution.\r\nThe problem:\r\nI booked a flight ticket worth approx 1300 euros. The airlines cancelled the inbound flight, hence, I cancelled my entire trip. The airlines refunded the full cost of the inbound flight. However, I also cancelled the outbound flight as it was a return booking.\r\n-\tI only got a refund of 720 euros, despite the airlines saying the cost of voluntary cancellation is 210 euros. I lost more than 500 euros!\r\n-\tThe refund took more than 2 months, nearly 3 months after the cancellation date. \r\n-\tLastminute refuses to provide me with the cancellation charges of the airlines after requesting it several times. Several other travel agencies provide the breakdown of costs.\r\nI am extremely dissatisfied and disappointed with lastminute. Please DO NOT book your flight tickets with lastminute!"

"Terrible.\r\n\r\nI tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof.\r\n\r\nLastminute said a number of contradictory things:\r\n\r\n- we cant change the flight\r\n- we will try to change the flight(but never did)\r\n- told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available\r\n\r\nI went on to their chat facility and got no satisfaction\r\nI phoned 12 times in a 4 hour period and they often disconnected me.\r\n\r\nThey didnt listen to my questions and they mostly didnt even understand English\r\n\r\nI complained to the CEO of lastminute.com and heard nothing. Not even an \"autoresponse\".\r\n\r\nI have many more details to post here but space wont allow me to unfortunately.\r\n\r\nWhich magazine has posted a review on them too. Enough said!"

"Terrible.\r\n\r\nI tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof.\r\n\r\nLastminute said a number of contradictory things:\r\n\r\n- we cant change the flight\r\n- we will try to change the flight(but never did)\r\n- told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available\r\n\r\nI went on to their chat facility and got no satisfaction\r\nI phoned 12 times in a 4 hour period and they often disconnected me.\r\n\r\nThey didnt listen to my questions and they mostly didnt even understand English\r\n\r\nI complained to the CEO of lastminute.com and heard nothing. Not even an \"autoresponse\".\r\n\r\nI have many more details to post here but space wont allow me to unfortunately.\r\n\r\nWhich magazine has posted a review on them too. Enough said!"

"I have been in very bad experience with lastminute.com \r\nThe first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around \u00a33100 for holiday and they refunded me on \u00a32200 \r\nThe second experience was today 26.05.2022\r\nLastminute charge me for three luggage \u00a3225 I have to specify that I have paid \u00a3225 for inbound only . That is unbelievable \r\nI do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute"

"I have been in very bad experience with lastminute.com \r\nThe first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around \u00a33100 for holiday and they refunded me on \u00a32200 \r\nThe second experience was today 26.05.2022\r\nLastminute charge me for three luggage \u00a3225 I have to specify that I have paid \u00a3225 for inbound only . That is unbelievable \r\nI do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute"