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lastminute.com Reviews

1.1 Rating 346 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

1.1

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

lastminute.com 1 star review on 28th January 2023

lastminute.com 1 star review on 6th December 2022

Abdur-Rahman Ali

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 26th May 2022

lastminute.com 1 star review on 26th May 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service ever received The whole experience was absolutely terrible they made a vital mistake on our booking and we ended up going back and forth and paid a fortune for it. Customer services were no different to robots regardless what you say they just keep repeating what’s on their screen I wouldn’t advise anyone book anything through last minute I’m surprised companies like this still in business they should be gone ages ago. Definitely first and last!”

Posted 1 year ago

“lastminute took a payment of £9,499 for a flight that they were then unable to confirm and have not refunded me despite repeated requests over several days. When I looked to resolve this with their customer service team the first agent hung up on me midway through me explaining the issue and the second agent that I asked for a complaint number from provided me with an IP number? This trip was to visit my sick mother and I am unable to book with another company until the money they took is returned to me. Unconcerned scammers.”

Posted 1 year ago

“AVOID AT ALL COSTS!!! THE WORST COMPANY I HAVE EVER COME ACROSS!!!! SCAMMERS!!! SCAMMERS! I would urge anyone thinking of booking a holiday with lastminute.com to AVOID AT ALL COSTS!!!!!! I would give them -100 if i could. I've never been so stressed. Weeks and Weeks of anxiety and upset and now we are 2.5k out of pocket. A little background - we booked a package all inclusive holiday to Greece in June and everything was confirmed until we found out from the hotel directly that lastminute.com have cancelled our booking! after weeks and weeks of phone calls, web chats, emails the issue has still not bee resolved and they are refusing to give us a refund or explain to us our options. The customer 'care' team have hung up the phone, their web chat 'agents' have ended our chats mid conversation and i am getting no where. We fly in just under 2 weeks!! i just want my money back and under advice from citizens advice we are entitled to a full refund if an aspect of our holiday has been changed e.g. the hotel/resort. Last minute.com are refusing to even give us an answer or an option for a refund. I have not slept in weeks due to the stress of it all. We are 2.5k out of pocket and lastminute.com couldn't care less!!! This is our first holiday in 3 years and we are actually attending a wedding at the hotel that we originally booked. NIGHTMARE!!!!! The only communication we have had is lastminute.com emailing us saying that the hotel has refused our booking due to availability. Why take our money then????? This is a complete LIE as there are rooms available online and on lastminute.com's website!!!!!!!! i cant believe a company like this is still going!!! Rude, horrible company that i will NEVER be using again. SORT IT OUT LAST MINUTE.COM”

Posted 1 year ago

“This travel agent doesn't even deserve 1 star! AVOID, AVOID, AVOID!!! This travel agent has no care for its customers what so ever! For 30 days now we have tried to get lastminute.com to offer us alternative domestic flights as Comair in SA has liquidated. We are now due to fly in 48 hours and they have done nothing to help us! Staff are bad! You just get told the same thing over and over. Someone will be in touch and no one ever does! Stay away!”

Posted 1 year ago

“Will charge you for 'refund' insurance even when you don't select it. Then if you try to use it will offer you voucher worth less than 10% of your flight. Absolute scammers. Don't use unless you like being ripped off.”

Posted 1 year ago

“We booked a 3 night stay in Paris. A day prior to departure we still hadn’t received our tickets. We chased and chased (via email, live chat and telephone) and were told someone would get back to us within the next 5 minutes. No one ever did. 6 hours AFTER our train had departed someone contacted us to rebook our package. We had no option but to agree to the change as were going for a wedding, but lost a full day of our holiday. This would constitute a significant change in the context of a 3 day holiday but nothing has been offered. Prior to departure we were disconnected on live chat, faced a wall of unhelpful frontline service, were provided contradictory information, were provided false information, no attempts to contact us were made. We were fobbed off, lied to and made to wait resulting in little sleep as we were promised tickets overnight which never came. Not only would I not recommend booking through LM due to their awful customer service (which is a result of how the company is set up, rather than it being the fault of the poor underpaid individuals working on the frontlines and having to toe the company line), but because I suspect their behaviour is most likely illegal and that companies who behave this way are usually in the death-throws of their final few months of operating.”

Posted 1 year ago

“Where do I begin ? I have no more tome to write due to amount of of time I have to waste calling amd emailing staff that do not understamd simple requests eg "Can I change my flight booked for tomorrow" Answer "We will let you know in four days" - and that was from three different people. Staffed by idiots. That was just for starters. Dont risk booking with this company..Plenty of others now”

Posted 1 year ago

“Terrible terrible service. Awful. Booked a holiday with my daughter and its been a nightmare. So stressed. Customer service is terrible, zero. they keep cancelling parts of our holiday and no refund and do not update the booking area so, who knows what is happening in 24 hours time. Our holiday is f..ked!!! PLEASE DO NOT USE THEM, TERRIBLE AWFUL WE ARE SOOOOOOO STRESSED”

Posted 1 year ago

“Rubbish customer service and awful travelling experience after 3 flight changes, one at very short notice while in Asia!! We will never ever use them again. long long delays between communications and very inflexible”

Posted 1 year ago

“Paid for direct flight Phuket to London and return. Paid high price as wanted direct yet now received email informing me I have been changed to flight with stops and 26 hour stop over. I researched and found the flight they have put me on to be the cheapest flight. They now offer no better alternative and ignore all calls, emails etc. Do not use them as dishonest and corrupt and sooner they go bankrupt the better.”

Posted 1 year ago

“NEVER BOUGHT TICKETS, STOLE MY MONEY, WONT REFUND ME. WANKERS”

Posted 1 year ago

“Terrible. I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof. Lastminute said a number of contradictory things: - we cant change the flight - we will try to change the flight(but never did) - told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available I went on to their chat facility and got no satisfaction I phoned 12 times in a 4 hour period and they often disconnected me. They didnt listen to my questions and they mostly didnt even understand English I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse". I have many more details to post here but space wont allow me to unfortunately. Which magazine has posted a review on them too. Enough said!”

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 30th May 2022

Posted 1 year ago

“Bunch of liars! Happy to take your money without informing you of changes! Would never book with them again! No one in the company can help you, but are quick to take payments!”

Posted 1 year ago

“I have been in very bad experience with lastminute.com The first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around £3100 for holiday and they refunded me on £2200 The second experience was today 26.05.2022 Lastminute charge me for three luggage £225 I have to specify that I have paid £225 for inbound only . That is unbelievable I do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute”

lastminute.com 1 star review on 26th May 2022

lastminute.com 1 star review on 26th May 2022

Posted 1 year ago

“I booked a package holiday, at no time was I told the flight didn’t actually land were I was staying, but that I would have to get a four hour ferry, I tried to cancel the same day, but no joy , no customer service, no refund, I had to pay for another set of flights, customer service would no longer answer the phone to me. Daylight robbery.”

Posted 1 year ago

“Hey guys please never use this last minute any more waste of your money really I booked first time my fight and hotel with this last minute I waste my money when I reached to hotel they said to me we have no your reservations in the system that means they try to cheat and rob your money but they will not give you the same hotel which they show you in website that is all cheating please guys never trust any more 😡😡😡😡”

Posted 1 year ago

“NO! terrible! fraud.”

Posted 1 year ago

“The worst company,poor attention lying you to extend your claim and ignoring you,l don't recommended it to book in this company and becareful don't mistake if you try book otherwise you lost your full money.”

Posted 4 months ago

“Do Not Book with this agency. Found out through a friend that airline changed the flight number and our seat assignments. We did not receive notification from Last minute so I called to have them update my e-tickets. Got them updated but they did not inform me of the additional fee of 75 dollars per ticket! The Airline changed the flight number, added 15 minuets to departure and changed our seat assignments. This had nothing to to with us and happened two weeks after I booking our flight. I got an alert from my bank regarding their change and called to speak with a rep right away. A manager told me that it was their policy to charge travelers of any changes made by the airlines because they have to re-issue a ticket. I was outraged and wanted to know if the Airlines make another change, would get charged again and he told me no because he will place a note on the system not to bill me. I truly believe this company from the start puts out incorrect information such as flight numbers or is aware tickets paid far in advance will have a some kind of change. This company makes money when they notify travelers at the "Last minute" and update the e tickets with new changes and then charges additional fees. This company does not desire one star. Buyer Be Ware...Do Not Use Last Minute Deals!!!”

Posted 1 year ago

“This is the worst company you can book from!!!!!!! No real help, no ability to solve even the smallest issues.”

Posted 1 year ago

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lastminute.com is rated 1.1 based on 346 reviews