Name: lastminute.com
Rating: 1.05

“Very horrible experience with them. Booked a flight which I cancelled immediately. I was told refund would take 3-7 days. It’s been past two weeks now, and they have kept giving me unreasonable excuses and yet to refund me, despite calling many times. I have been told I will be refunded yet I haven’t. Reading the many reviews on here, I see a similar pattern. Avoid at all costs.”

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Posted 2 years ago

“**AVOID THIS WEBSITE ** Order : 2214099384 Had an emergency due to snow and extreme weather conditions, ended up having an accident , and couldn’t make it to the airport and missed my flight. Tried to contact customer service extremely unhelpful, you’ve to chat to a robot first before a real person chats to you , you can’t call them directly. Spoke to almost 10 people and none of them was trying to help to change my tickets or cancel my booking. I contacted the airline directly and my tickets were flexible but they wanted the agency to speak to them as I didn’t book directly , and none of them has done it. Now I lost over 1700£ , they didn’t even care or tried to help me get a refund for my canceled flights and 9 nights stay in the hotel. I’d advice to avoid them as when things go wrong they won’t help you and can’t speak to anyone. **AVOID AT ALL COSTS**”

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Posted 2 years ago

“Booked 2 rooms for 3 adults but the hotel only had a booking for 1 adult and the hotel was full. Contacted lastminute.com and submitted a complaint and total silence.”

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Posted 2 years ago

“Hi, Concerning booking ID: 2146255338 Please DO NOT book your flight tickets with lastminute. They have the worst customer service and feedback system. You will waste several hours/ days in your life arguing and explain your problems with no possible resolution. The problem: I booked a flight ticket worth approx 1300 euros. The airlines cancelled the inbound flight, hence, I cancelled my entire trip. The airlines refunded the full cost of the inbound flight. However, I also cancelled the outbound flight as it was a return booking. - I only got a refund of 720 euros, despite the airlines saying the cost of voluntary cancellation is 210 euros. I lost more than 500 euros! - The refund took more than 2 months, nearly 3 months after the cancellation date. - Lastminute refuses to provide me with the cancellation charges of the airlines after requesting it several times. Several other travel agencies provide the breakdown of costs. I am extremely dissatisfied and disappointed with lastminute. Please DO NOT book your flight tickets with lastminute!”

lastminute.com 1 star review on 6th December 2022

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Posted 2 years ago

“JUST CAME BACK FROM TRIP TO VIENNA AFTER THE HOTEL HAD BEEN CHANGED ONCE ALREADY WITHIN 3 WEEKS OF BOOKING, WE ARRIVED AT THE HOTEL THAT THEY CHANGED TO FIND THE HOTEL HAD CLOSED DOWN,COULD NOT GET HOLD OF THIS COMPANY THERE WERE 6 OF US INC 2 OF OUR FRIENDS THAT ARE DISABLED ABSOLUTLEY DISGUSTING COMPANY CUSTOMER SERVICE DOESN'T EVEN EXIST COMPLETLEY RUINED OUR WHAT SHOULD HAVE BEEN A LOVELY CHRISTMAS BREAK TO SPEND THE WHOLE 3 DAYS TRYING TO GET ACCOMODATION WHICH WE EVENTUALEY FOUND BUT HAD TO PAY AGAIN FOR THAT WE AWAIT OUR FULL REFUNDS AS PROMISED!!!! THIS IS A SHORT VERSION OF OUR EXPERIENCE DO NOT USE THIS COMPANY AND TELL EVERYONE YOU KNOW NOT TO BOOK THEY CANNOT CONTINUE TO TRADE IF EVERYONE BOYCOTTS THEM ABSOLUTLEY DISGUSTING”

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Posted 2 years ago

“Not worth one star. I will never book any travel with this company, whose customer service is a joke. I've been waiting for my refund on a very unpleasant travel experience for over a year now. All they were replying for 8 months was " we are so sorry but we are experiencing an unexpected delay and your claim will be resolved shortly." It has been 4 months now that they stopped replying to my messages now. They advertise offers on their website which do not come close to what is being offered in reality after checking in at AN AIRPORT AND AT A hotel, once the money had been taken from your bank account. With such a SCAM Practices-do not waste your money with this travel agency. And book directly with the hotel management.”

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Posted 2 years ago

“I had booked flights and hotel with LM and I really wish I hadn't. My return flight got cancelled and they offered me another flight to which I said yes. They never booked it for some reason. I kept getting in touch with customer service and I was promised that they were dealing with it and I shouldn't worry about it. Less than 24 hours before my departure I had to look into the available flights to find out that the flight they had promised me wasn't available. I had to look for another flight and asked them to book it. This cased incredible stress and ruined my whole holiday. Overall the company is in shambles, they have absolutely no clue what is happening and what needs to happen. They crumble over the smallest issue and cannot possibly be trusted. AVOID!!!”

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Posted 2 years ago

“This company is a bunch of thieves who will take your money but if ever you need to change or cancel will steal all your money and refund nothing. At that point you will see their dodgy face with no means to contact them back. All bits will be off and you won’t have any means to track and trace but to accept the petty minuscule refund they may offer! Stay away from them!”

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Posted 2 years ago

“drama service”

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Posted 2 years ago

“Thousands of terrible reviews cannot AND ARE NOT WRONG!!!!!!!”

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Posted 2 years ago

“Terrible service! Hidden costs! I cannot believe that they still exist! I warn everyone- don’t book anything on lastminute.com!!!”

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Posted 2 years ago

“Scam artists Genuine thieves, piggybacking other sites to trick vulnerable/elderly customers into purchasing through them. Then "customer servants" offer absolutely no help to rectify the situation, despite immediate contact being made. They are paid to defer customers just long enough so that flights cannot be changed. They use unethical distraction tactics, providing false email addresses, directing people to a portion of a site that does not exist etc etc. A truly shameful practice. Latest insult,when you pay to be checked in by the company, they cite "technical problems" and just refuse to do so, I suppose they don't care at this stage as they have already secured/stolen the customers money. The fact that they continue to operate in this questionable manner despite the horrendous reviews speaks volumes. You should all be ashamed of yourselves, every single person who works for this scam company should be ashamed. You're no better than the cold callers scamming vulnerable people from call centres. Please stop funding this scam”

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Posted 2 years ago

“So this disgusting company robbed me of 700 pounds. I've been in a battle to secure it back to me. Bank couldn't help, paypal didn't help, travel insurance couldn't help and Abta was as useful as a plaited fart. I went to action fraud who advised me to take lastminute.com to small claims court. It took a lot of getting evidence and papers but I was in court yesterday. I won the case easily and will now proceed to the high court to get my refund. I advise everyone to do this, it dosent cost a lot of money and to know this is the only way to get your refund from this scum scam company. They just take money and don't book anything just keep the money. The 5 directors have just been hauled before the court and imprisoned for scamming all the tax and furlough funds. Check the news on them. Lastminute.com is now putting a woman director in their place and changes are promised. Do not believe them, read the feedback on here they have been doing this for years. They move head office every 3 years, its now in Switzerland, no guesses where these villains bank. Hidden millions in Swiss bank accounts. They are thieves. Take them to court BEWARE these thieves are linked to Booking.com so expect the same from them.”

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Posted 2 years ago

“It’s a fraud site. I got fake flight confirmation mail. When checked with the flight customer care they said payment is pending. When tried to check with last minute customer care got response that it’s invalid booking id that too only via chat bot. When I canceled the booking I’d now became valid and said amount can only be refunded travel credit.”

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Posted 2 years ago

“We booked tickets to fly from Romania to England roundtrip my husband, my son and I with Lastminute.com. They literally ripped us off ! They double charged us for the tickets as we couldn't find seats on the same lane because the airplane was full ! So I had to stay on a different lane from that of my husband and they double charged the ticket of my husband ! Also, when we wanted to go back to Romania, at the check in of the luggage, it turned out that they booked us tickets with option of no check in baggage ! And we bad to £114 extra to check in our baggage which we booked to have !!! They are thieves and I don'y advice anyone to book anything with them. Also, on the day of going back from London to Bucharest and after we had the issue regarding the luggage on the check in I heard the Airline staff saying that this is not the first time this agency "Lastminute.com" does this !!!! And that they have done this a lot! I do not recommend this agency to anyone ! And I don't advice anyone to use them for anything! This trip cost us almost £3000 for the tickets and luggage solely, only because of their bad service and non-honesty !!!! Terrible experience which I don't even wish to my enemy! This is how much we suffered because of this thief agency ! I DO NOT RECOMMEND IT AT ALL FOR ANYONE !!!!!”

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Posted 2 years ago

“I will never again use this company. Just booked a package trip which looked reasonably priced. Added a 15kg bag to find when the booking came through that whilst going out I can take 15kg returning I can only bring 10kg. Who goes on holiday with 15kg and returns with less than they fly out with ? Totally unhelpful. I can book additional bags with the quotes ranging from 50 to 90 plus fees for last minute. Not sure what to do now as they will not help to resolve so basically either I go on holiday for a week with 10kg only or I cancel and lose the cost of the deposit. Save yourself a lot of stress and avoid this company.”

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Posted 2 years ago

“Scam scam they have to go on watchdog.”

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Posted 2 years ago

“Absolutely horrendous company to deal with. Booked a trip to Barcelona did not notice until the booking was complete and an alert was sent saying the departure airport was different to the arrival airport they I had an error on the booking. Why would I want to depart from a different airport in the 1st place. The flight from Barcelona was the same time with the same airline so assumed it would not but much of an issue to change. The extra cost for the flight would have been £100. Contact customer services was told they could not do anything until the flights had been confirmed which could take 3 days. Flights are 6mths away. Ended up getting a quote for £350 to change the flights which included love holidays handling fee of £70 and airport fee £50. Cancellation on the website said you could cancel but this apparently was only for the hotel and the cancellation policy they sent me I only got once the booking was made and did not allow cancellation of flights. Absolutely disgusted”

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Posted 2 years ago

“Absolutely horrendous company to deal with. Booked a trip to Barcelona did not notice until the booking was complete and an alert was sent saying the departure airport was different to the arrival airport they I had an error on the booking. Why would I want to depart from a different airport in the 1st place. The flight from Barcelona was the same time with the same airline so assumed it would not but much of an issue to change. The extra cost for the flight would have been £100. Contact customer services was told they could not do anything until the flights had been confirmed which could take 3 days. Flights are 6mths away. Ended up getting a quote for £350 to change the flights which included love holidays handling fee of £70 and airport fee £50. Cancellation on the website said you could cancel but this apparently was only for the hotel and the cancellation policy they sent me I only got once the booking was made and did not allow cancellation of flights. Absolutely disgusted”

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Posted 2 years ago

“Terrible. Thieves. No customer service available until it's too late. Over charged me without my consent. Didn't save my seats on the plain that I rightfully chose and paid for. Payed about 150% of the plain tickets value. No one to talk to. Talk to the wall. STAY AWAY.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

lastminute.com Reviews