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lastminute.com Reviews

1.1 Rating 346 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

1.1

Based on 346 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

lastminute.com 1 star review on 28th January 2023

lastminute.com 1 star review on 6th December 2022

Abdur-Rahman Ali

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 26th May 2022

lastminute.com 1 star review on 26th May 2022

14

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a 3 night stay in Paris. A day prior to departure we still hadn’t received our tickets. We chased and chased (via email, live chat and telephone) and were told someone would get back to us within the next 5 minutes. No one ever did. 6 hours AFTER our train had departed someone contacted us to rebook our package. We had no option but to agree to the change as were going for a wedding, but lost a full day of our holiday. This would constitute a significant change in the context of a 3 day holiday but nothing has been offered. Prior to departure we were disconnected on live chat, faced a wall of unhelpful frontline service, were provided contradictory information, were provided false information, no attempts to contact us were made. We were fobbed off, lied to and made to wait resulting in little sleep as we were promised tickets overnight which never came. Not only would I not recommend booking through LM due to their awful customer service (which is a result of how the company is set up, rather than it being the fault of the poor underpaid individuals working on the frontlines and having to toe the company line), but because I suspect their behaviour is most likely illegal and that companies who behave this way are usually in the death-throws of their final few months of operating.”

Posted 1 year ago

“I have paid extra money to change the dates and I have been waiting for my new dates for 2 months. It is very short now and I don’t know if I will be able to fly.”

Posted 1 year ago

“AWFUL experience with lastminute.com We booked a package holiday for four people from London to Istanbul for four days. Two days before our flight I randomly found out that the hotel booking was cancelled. I was just trying to contact the hotel itself to ask something about the rooms and the receptionist told me that the booking was cancelled. I obviously didn't cancel anything. Then lastminute.com send me an email saying that the hotel was cancelled due to 'unforeseen' reasons! RIDICULOUS. I was contacting them everyday to ask for a breakdown invoice which they never sent! They said they would contact me in 3 workings days when the flight was in two days. UNACCEPTABLE! They even blocked my phone number and I couldn't speak to them on the phone. I tried the chat and they would always close the conversation after some point. You could also tell that their English was poor too. Don't suggest this company. Don't use them. NEVER!!!”

Posted 1 year ago

“Where do I begin ? I have no more tome to write due to amount of of time I have to waste calling amd emailing staff that do not understamd simple requests eg "Can I change my flight booked for tomorrow" Answer "We will let you know in four days" - and that was from three different people. Staffed by idiots. That was just for starters. Dont risk booking with this company..Plenty of others now”

Posted 1 year ago

“Terrible terrible service. Awful. Booked a holiday with my daughter and its been a nightmare. So stressed. Customer service is terrible, zero. they keep cancelling parts of our holiday and no refund and do not update the booking area so, who knows what is happening in 24 hours time. Our holiday is f..ked!!! PLEASE DO NOT USE THEM, TERRIBLE AWFUL WE ARE SOOOOOOO STRESSED”

Posted 1 year ago

“Rubbish customer service and awful travelling experience after 3 flight changes, one at very short notice while in Asia!! We will never ever use them again. long long delays between communications and very inflexible”

Posted 1 year ago

“Paid for direct flight Phuket to London and return. Paid high price as wanted direct yet now received email informing me I have been changed to flight with stops and 26 hour stop over. I researched and found the flight they have put me on to be the cheapest flight. They now offer no better alternative and ignore all calls, emails etc. Do not use them as dishonest and corrupt and sooner they go bankrupt the better.”

Posted 1 year ago

“NEVER BOUGHT TICKETS, STOLE MY MONEY, WONT REFUND ME. WANKERS”

Posted 1 year ago

“Terrible. I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof. Lastminute said a number of contradictory things: - we cant change the flight - we will try to change the flight(but never did) - told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available I went on to their chat facility and got no satisfaction I phoned 12 times in a 4 hour period and they often disconnected me. They didnt listen to my questions and they mostly didnt even understand English I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse". I have many more details to post here but space wont allow me to unfortunately. Which magazine has posted a review on them too. Enough said!”

lastminute.com 1 star review on 30th May 2022

lastminute.com 1 star review on 30th May 2022

Posted 1 year ago

“Bunch of liars! Happy to take your money without informing you of changes! Would never book with them again! No one in the company can help you, but are quick to take payments!”

Posted 1 year ago

“Everything”

Posted 1 year ago

“I have been in very bad experience with lastminute.com The first bad experience was one month ago . My wife was tested positive for covid-19 . My holiday was ensured with Europ assistance. I have paid around £3100 for holiday and they refunded me on £2200 The second experience was today 26.05.2022 Lastminute charge me for three luggage £225 I have to specify that I have paid £225 for inbound only . That is unbelievable I do not recommend to anyone to make a booking with lastminute. If you want to do it is better open your eyes before and read very cheerful them terms and conditions. Never ever again lastminute”

lastminute.com 1 star review on 26th May 2022

lastminute.com 1 star review on 26th May 2022

Posted 1 year ago

“I booked a package holiday, at no time was I told the flight didn’t actually land were I was staying, but that I would have to get a four hour ferry, I tried to cancel the same day, but no joy , no customer service, no refund, I had to pay for another set of flights, customer service would no longer answer the phone to me. Daylight robbery.”

Posted 1 year ago

“Hey guys please never use this last minute any more waste of your money really I booked first time my fight and hotel with this last minute I waste my money when I reached to hotel they said to me we have no your reservations in the system that means they try to cheat and rob your money but they will not give you the same hotel which they show you in website that is all cheating please guys never trust any more 😡😡😡😡”

Posted 1 year ago

“NO! terrible! fraud.”

Posted 1 year ago

“Liars. They were supposed to refund me the taxes for the flight which wasn't attended. I waited for 2 months and asked, they said the airlines didn't refund them any taxes. I asked the airlines directly, they said they didn't get any request for refund. Liars and scammers, and this company shouldn't be allowed to exist.”

Posted 1 year ago

“Terrible. Do not use! They say you can change your reservation or get a refund. I tried several times and in many ways and could not do either. "No bookings tied to your email" and "that is not a correct reservation ID" were the two excuses I continued to get. Ended up disputing their charge with my bank. What a joke!”

Posted 1 year ago

“I have had two experiences with LastMinute.com over the past month or so. The first was one of the simplest and successful booking experiences I have ever had. So it is unfortunate that the second experience has led me to writing this review. I had a hotel booked in London for some training at the end of the month. Unfortunately the training was cancelled due to low numbers, and rebooked later in the year. So obviously I went onto my booking to see if it could be amended - it was booked as a nonrefundable so I wasn't expecting to be able to. Upon clicking through to the booking it took me to a 'refund processing checklist'. Within 5 minutes I was through to someone on the phone who told me that it was an immediate process and nothing could be done, despite me not cancelling in the first place. I assumed it was the usual not being able to do anything because of system limitations, and that to speak to a manager I would need to wait 48 hours. Rang back to try a different operator, as although the operator was very friendly, it was clear he wasn't going to do anything about it. The second operator told me there would be an additional £120 cancellation fee...which was confusing. Paying to cancel and not get a refund? I asked a couple more times to confirm that was the case, and each time came to the same conclusion. As this was paid with a business card I asked what card it was going to be taken from (if it was personal I could deal with it, if business, it would be a problem). The second operator hung up on me as I asked this. Went on to online chat, verification again etc. Then eventually confirmed that the £120 was not an additional charge, but was to be taken off the refund. Which I guess they thought negated the cost, but originally as I had paid more, maybe there is a refund of like £15 coming through. The online chat person then told me that "the hotel has not issued us with a refund, so we cannot refund it". So I rung up the hotel. This was a fairly small single site hotel, very friendly on the phone. They found the booking for me but couldn't do anything, because they aren't given any money by LastMinute.com until the booking date. So now I am waiting on a callback from someone there. But currently not happy at all. It's been a confusing process with seeming ICT/customer journey issues, being hubng up on and then also lied to about why a refund can't happen (I don't need one, because didn't cancel). So from the first experience and second experience combined...great....until something goes even slightly wrong. Then expect to get incredibly poor customer service, a long confusing time and outrageously long waiting times to complain or speak to someone more senior. I can't even imagine if there was a flight involved in this. Avoid at all costs. Book direct with hotels/airlines.”

Posted 1 year ago

“We had to cancel our trip to Dubai booked via Lastminute.com on the 24/12/2021 after 2 of our party of 3 failed their PCR tests for flying / entering Dubai (neither of us had any major symptoms but the subsequent flow tests failed as well). A downer but we had paid more for COVID insurance so at least we would get vouchers or some money back from that. Cancelled the flight/hotel on the 25/12/2021, no vouchers so asked for a breakdown of the costs for an insurance claim and refund any travel tax if relevant (anything else would have been a write off at that time). Now it is the middle of May 2022 and I have heard it all from Lastminute.com when I can actually get through to someone that is. I just want a breakdown for the insurance claim, how hard can that be??? All I get is, yes sir we are working on it, it is a priority, we will make it a priority, please wait a sec (while they cut and paste the latest excuse into the chat) and what can I do about it, apparently nothing. I spent over £5k on this holiday and another £500 on insurance and can't claim anything because they are not functioning enough to give me the cost breakdown for the trip / confirmation I need to give to the insurance company. Never had this before and boy will I never use these jokers again. I am not sure it is a con, but not far from it and they must be sailing really close to the wind legally reading all these reviews. Bottom line if your reading this and they came top of the list re-price for something your going to book, do yourself a favour and don't do it. You might be lucky, but more likely it will end in tears and mega frustration. Ahh, feel better for that rant, but still rather poorer than when I started with this mob!”

Posted 1 year ago

“Absoluteley NO!”

Posted 1 year ago

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lastminute.com is rated 1.1 based on 346 reviews