We had to cancel our trip to Dubai booked via Lastminute.com on the 24/12/2021 after 2 of our party of 3 failed their PCR tests for flying / entering Dubai (neither of us had any major symptoms but the subsequent flow tests failed as well). A downer but we had paid more for COVID insurance so at least we would get vouchers or some money back from that. Cancelled the flight/hotel on the 25/12/2021, no vouchers so asked for a breakdown of the costs for an insurance claim and refund any travel tax if relevant (anything else would have been a write off at that time). Now it is the middle of May 2022 and I have heard it all from Lastminute.com when I can actually get through to someone that is. I just want a breakdown for the insurance claim, how hard can that be??? All I get is, yes sir we are working on it, it is a priority, we will make it a priority, please wait a sec (while they cut and paste the latest excuse into the chat) and what can I do about it, apparently nothing. I spent over £5k on this holiday and another £500 on insurance and can't claim anything because they are not functioning enough to give me the cost breakdown for the trip / confirmation I need to give to the insurance company. Never had this before and boy will I never use these jokers again. I am not sure it is a con, but not far from it and they must be sailing really close to the wind legally reading all these reviews. Bottom line if your reading this and they came top of the list re-price for something your going to book, do yourself a favour and don't do it. You might be lucky, but more likely it will end in tears and mega frustration. Ahh, feel better for that rant, but still rather poorer than when I started with this mob!