total rip off ,i requested a change they gave me a quote i accepted it , then i get an email saying that they tried to call me which i never received, They send me another email with a new quote with higher price of almost 100 gbp , i had to accept it because i was helpless , then they put me into another 48 hour loop to keep me losing money because for them its just so easy to send another quote with higher price , then i received another quote double the price, which just shattered my mind and i kept asking representatives in chatbot to prioritise my case because i cant keep losing money they will serve you like snails , i think they ignore you intentionally to make more money if i am right , you have no access to talk to higher authorities, all you get their representatives doing their lazy job without sorting out anything . Better to use airlines straight as they wont rip you off like bravofly /lastminute another thing they kept telling me that they are investigating an issue of flight cancellation payments, i waited for almost more than a week and contacted airlines myself, they said no request been made by these losers, i was just so shocked by their lies .