Absolute garbage. Changing flight dates online doesn't work but "we're working on fixing it". Three weeks later it still doesn't work. There's no chat with any support staff unless you call them first and request a chat URL. And even after you request something so trivial like adding luggage it takes them more than 4 days to do it. We were supposed to receive a response regarding flight dates changes up to 4 days pass our chat communication. 2,5 weeks later nobody had contacted us and today a guy on the chat told us it's us who should cancel this request as it might be still in progress. We wanted to change our flight date from the 25th of March to the 12th of March, and today is 16th. Ridiculous! 😄 Avoid this company at any cost...