I concur with all of the 1* reviews its a company that isn't worth even one star. I didn't read these reviews I booked 2 business class flights at £4000 I was informed they were cancelled after two weeks following my booking I needed immediate flights so I accepted their fullflex voucher This was a major mistake, I used it to rebook flights and last minute again within 2 weeks informed me the flights were cancelled. Now I cannot claim a refund because I used a voucher. Do not use this company They are totally unreliable How many more reviews like all those on this site will it take before they are found out and go out of business. Is there any way we can use media more widely to warn others about this shocking company. Be warned if you use fullflex you can only get 90% of the cost back and as a voucher. this will limit you getting any refund going forwrd when they cancel time and again leaving you massively out of pocket