Please please never use this company. Protect yourself and book direct from the airline/hotel. My flight was cancelled in March due to covid and I've been waiting 6 months for a refund. 3 months ago they promised me a refund in '2 weeks' and still nothing.
If you go on the lastminute.com website you will find no email/webchat. The only phone number cuts you off if you don't have an unexpired booking reference. So if your booking is cancelled its almost impossible to contact them. Really rubbish customer service.
4 years ago
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