I purchased 10 doors from Leader Doors and 10 handles. I checked all the doors both on delivery and again when they were unwrapped and there were no faults. Once the doors were planed and fitted I noticed that the Oak veneer on one of the doors had started to peel away slightly in one section. I would assume that this section had not had the veneer glued properly. However, despite several months of emails between myself and a guy called John at Leader doors.
Leaders 1st said that because it was fitted in a bathroom this had caused the problem. The door was not in a bathroom.
They then said because we hadn't sealed the door this had caused the problem. We didn't seal the door because we noticed a fault.
They now say that because I didn't check the doors on delivery, they can't replace it !!!!! Also not once have they replied regarding the faulty handles I purchased from them.
They will use any and every excuse they can think of to put the blame on the customer. Avoid this company at ALL costs, they are a total joke.
3 years ago
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