cat
Horrific, lying, unethethical company We ordered some louvre doors from Leader Doors on 25 August 2023 which were meant to be delivered on 7 September. We received an email from John in the ‘customer success team’ on Sept 1 saying there was a delay and they would be delivered mid-November. This was unacceptable in the first place, with no mention of compensation for the huge delay and no reply to any ensuing correspondence. These efforts include both myself and my husband being on hold on the phone for nearly two hours at a time until the phone cuts off with no answer - the same every time we called. There is no way to reach anyone, rectify this or even get a refund. Have they gone bust? The cupboard was been built specifically for these doors. We have been unable to reach anyone via the help, customer service emails, phone or facebook page despite multiple attempts. We have sent numerous emails – to numerous email addresses and there has never been a response. We have heard nothing since September 1 now. There is a complete lack of contact and customer service and we are out of pocket £127 with no doors or response. A truly horrific experience from genuine buyers. Please avoid this company at all costs.
4 months ago
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Leader Doors has a 1.1 average rating from 122 reviews

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Alice, Customer Support

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