This is probably the worst company I have dealt with., and as customers know the Internet is populated by liars and chances. If I could give minus 5 stars I would. A star is too generous. I placed an initial order of 10 Deanta doors. One door was my wrong choice and one was the wrong size, which was also my error. Neither door was ever unwrapped from the manufacturer's packaging. The doors were delivered by Deanta and Leader Doors never touched them. They just took payment and acted as the manufacturer's agent, although they hold themselves to be the retailer in this instance. I explained the situation to Leader by email and asked to exchange the doors, not return them for a full refund. Leader's only published policy relates to returns for a full refund. There is nothing on their website about exchanges. I asked them to draw my attention to an exchange policy but they didn't answer. I asked if Deanta would simply deliver the doors I needed and take the two original doors back to its factory on the same lorry used for the delivery. I know that is possible because the driver who delivered to me told me he had just collected some doors from a customer in York. Leader said that obviously logical solution was impossible and stood on its policy on returns for refunds. Deanta said that my solution was possible and told me it would speak to Leader. This evening Leader told me by email that Deanta demand £50 to come to me with two doors, £50 to take two doors away and 15% of the cost of each original door as a restocking charge, whatever that means. I don't know if Deanta has said that. That company sends its drivers out fot 3 days at a time delivering doors:, that's what it's delivery driver told me. I would advise anyone thinking of buying anything at all from Leader Doors not to do so. Make your own doors or go without doors rather than use this grubby, unpleasant, unhelpful outfit. One discovers the merit of a business when things go wrong and this business is to be avoided as one avoids Covid 19. This company doesn't care about customers. It wants money but service isn't a word in its vocabulary in my experience.