The worst company I have ever purchased from. First, Lenovo delayed the laptop by 3 weeks. Then they lost the laptop. Then I requested for a refund. Lenovo who happily take your money the second you buy a product from them, are unable to process a refund directly and send you to Digital River, who must ask Lenovo permission if it's okay to give the customer a refund. What is worse is that Digital River's form of communication with Lenovo is through tickets which apparently take "2 working days to receive a response". A week later and I am still waiting for Lenovo to respond to Digital River so they can respond to me. And all I want is a simple refund for an item that I never received. Appalling system and disgraceful customer service. Never buying a product with Lenovo's name ever again! STAY FAR FAR AWAY FROM LENOVO IF YOU VALUE YOUR TIME AND MONEY!!!