I purchased a brand-new Lenovo laptop just 3–4 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right — Lenovo's after-sales support is an utter disaster. While I was using the laptop as normal, the screen suddenly turned half-black out of nowhere — a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair. What happened next was nothing short of outrageous. They quickly came back with a claim of “Customer Induced Damage”, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out — showing clearly that there was no physical damage, no cracks, and no signs of mishandling. Despite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over £250 to fix a screen fault I did not cause — more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me. This is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled — dismissing evidence, refusing accountability, and pushing an unreasonable repair charge — is appalling. If you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong.