“I’m genuinely at a loss for words when it comes to Lenovo’s Premium Care service. After investing in their so-called “Ultimate Plan” for 36 months, I’ve experienced nothing but frustration and disappointment. Honestly, the only thing they seem to excel at is finding creative ways to save their money and avoid providing real support to their customers.
The customer service is a nightmare. Multiple calls and emails yield no resolution—just generic responses that leave you feeling unheard and undervalued. Even their employees and technicians, from what I’ve observed, appear dissatisfied with the company’s penny-pinching behavior. It’s no wonder the service feels hollow and ineffective.
Their damage protection and other “ultimate” plans are utterly bogus. If you’re the kind of person who can tolerate using a laptop for only a year before it becomes unusable, then maybe Lenovo is for you. For anyone expecting longevity and actual support, stay far away.
I’m currently on their 36-month plan, and it has been nothing short of a disaster. The apathetic attitude of their employees and technicians is a clear reflection of an unhealthy, toxic work culture that’s bound to hurt their sales sooner rather than later.
If you value your time, money, and sanity, don’t fall for their marketing gimmicks. Avoid Lenovo’s additional services at all costs—you’ll save yourself a lot of frustration and regret.”
“Ordering through their website was an absolute nightmare. My address could not be accepted for some reason, which was thankfully resolved by the helpful staff.
I then chose installment payment as my payment method, which for some reason just would not go through and kept giving an error. Would not recommend doing online orders for Lenovo products.”
“in just 3 years my lenovo laptop, ideapad 5 got a hardware wifi card defect which made me miss a important meeting. this one star is for devika a customer care specialist as it one the only thing good in lenovo”
“Your support is terrible, you have to go through a series of steps that get you nowhere!
I bought an ideapad Gaming 3-15ARH05 Laptop - Type 82EY 3 years ago, which always gave problems and now the screen is constantly turning blue! Terrible service, terrible equipment at a high price but which behaves worse than a low-end one! I'm trying LENOVO and I just have to say: Never again!! Very disappointed!!”
“My husband bought this for a gift 2+ years ago. Never been able to keep it signed on to the internet, the system has done 4 Bios updates, it's a worthless POS. Will have to cave and get something else. Wouldn't even move all my items from the last computer over because of all of these issues. Yes, could have sent it off while under warranty but I paid for a NEW computer and had a lot going on in life and didn't want to have to remove all my files before sending it back, as suggested by experts. Now if I upgrade the warranty they still "reserve the right" to charge me for the previous problems anyway, even though it's their previous problems.”
“I just received one of the best customer service interactions from a Lenovo support team member. I work with computers and know my way around them. I called upset and needed help with catastrophic self inflected laptop issues. I know how long it usually takes to clear my mishap and I was prepared to invest my entire night to fix it. Within a minute I was talking to a real person. The support team member remained polite and professional throughout our entire interaction, and he even threw in humor. What I thought would have taken hours was fixed within 10 minutes. Apparently Lenovo preinstalled recovery options I didn’t know about. I’m not buying any other brand again.”
“😡😡Lenovo is deceiving customers, and I am sharing my personal experience to highlight this. I received my laptop from my college, and the adapter stopped working even though it has been less than a year. Since my laptop was under warranty, I contacted Lenovo's customer service. They asked me to send pictures of the adapter and the laptop connected to it. After two days, they responded, saying that the serial number of the adapter does not match the laptop's serial number.
However, I received the laptop fully sealed from my college, and the college provided me with the matching serial numbers for both the laptop and the adapter at the time of distribution. The same issue happened with my friend, and Lenovo's customer service gave her the same response: that the adapter's serial number does not match the laptop's. This problem has affected many other students as well, and Lenovo keeps giving the same reply every time.
How is it possible that the adapter’s serial number doesn't match the laptop for so many people? It seems like Lenovo is using this excuse to avoid solving the problem, and they are deceiving customers.😡😡😡”
“Lenovo builds tough laptops. This is a very embarrassing review. I mistakenly stood on my closed Lenovo ThinkPad L14 laptop for a few moments because I didn't realize it was right under my chair. When I opened the computer and booted it up, the screen came to life without any evident damage. Thanks Lenovo for building such a durable machine.”
“Lenovo is garbage! I just bought one less than a year ago and it already refuses to boot up and when I do manage to get it booted up, it will not get on the Internet. It will not update, it will not do anything. This is my second Lenovo, I bought the second one because I had such a good experience with the first. Never again these computers are trash.”
“Lenovos are the worst laptops everrrr... I wasted almost 1 lac rupees over this stupid machine. I have always been a HP user and 6 months into buying this device, I'm regretting it so much. I should have stuck to HP. The number of times I've to restart this laptop because it hangs so much... My four year old HP works faster and better than this. The cursor disappears as and when it pleases and so do the icons on the task bar. This is the stupidest machine ever. Please do not waste your hard earned money on Lenovo. I've learned it the hard way, I'm helping out the future buyers here. Stay farrrrrrrr away from brand. It's worthless.”
“I am having a very bad experience with Lenovo laptop .i bought it last month from pune..I didn’t use it only..last week we opened the laptop it wasn’t working…Then we contacted your call centre…they told me it was the blue screen problem..your engineer came and checked.He told me hardware also have the problem..it’s only one month old.Lenovo is not ready to give us new laptop..now I am planning to go to consumer court and raise this issue in all social media platforms”
“PF4F5R9D
Customer Review
Big Steve
1.0 out of 5 stars they lie about battery life. Can't due 3 hours just runninga video
Reviewed in the United States on September 12, 2024
Capacity: 40GB RAM | 2TB SSDVerified Purchase
I went to Lenovo site and say 8-10 hours battery life. I travel to develop[ing countries where there are regular power outages so battery life was very important to me. I hadn't traveled in a while but when I did I couldn't get 3 hours. I was well under warantee, arranged to send it back. They replaced battery and mother board. GOt it back no change in battery life. Sent it back again, with a letter saying to test and if it didn't have at least 5 hours, don't send back. It was returned they claimed with a new battery, same less than 3 hours (and sometimes during that it turned on batery saver. I didn't even have sound on and took screen shots of time, date and battery life. If you need more than 3 hours, don't buy. Other than that it's ok but as sd thought it would be faster loading.”
“Worst Experience. Fraud Company, I have brought Laptop from Lenovo Store sales person told me if i buy additional warranty in 3000.00 and I will get Curved LCD with Gaming Mouse only in Rs. 8600.00 so i have paid them. So i have paid them Rs. 11600.00 additionally but After 4 Months They refunded 8600.00 and told me you will not get LCD and Gaming Mouse. Lenovo is completely Cheater.”
“I’ve always used Lenovo computers for my business and purchased them for my three kids as well. However, I’m very disappointed with their service this time. I ordered a computer, but the shipping was delayed twice, and then the order was canceled. I spoke to three customer service representatives, but nobody was able to help me.”
“I will never purchase or recommend Lenovo to anyone. I received two laptops (original and replacement), neither of which would connect to my WiFi. I spoke with 5 techs (I paid for premium support) and nobody could figure it out. I returned both at the beginning of August, and per their 10 business day return policy I should've received my refund by now. It's the beginning of September and I've been told 5-7 more business days several times. I would recommend buying their products with extreme caution.”
“This is the worst laptop I've ever had or used in my life. It's extremely slow and the mouse cursor disappears constantly. I used to be able to restart it and get the cursor back, but now it does not reappear. Please do not waste your money on this brand.”
“I have had my laptop for some time now, out of all of the laptops I have owned it would have to be the worst performing laptop ever. It is slow, the battery lasts about 2 hours it is just all over bad.”
