“I am an IT Manager for a small school district. I recently purchased 40 Chromebooks and Lenovo refuses to service the couple that were broken from the factory. Contacting support is awful. When they respond to a ticket you cannot respond back without creating a whole new ticket every time. Responses are final with no opportunity for conversation. They refuse to honor the warranty and do not have any interest in complying with the law. I will never purchase a Lenovo computer personally or professionally.”
“Weeks of run around with Lenovo sales and customer service ... and still have not be able to get a new computer that is not defective. My first computer I ordered the first week of July was canceled - in an email. I called to inquire, and was told it was no longer available. I had already purchased the computer, but now they were switching me to another model. That model arrived with a defective screen (a blue line running through it). I called to get a replacement. The order was held at the warehouse for some reason for an extra 10 days, and I was traveling by this point... without the computer. When I called to try to reroute the computer I was told it was not possible and that I would have to wait for the shipment to 'run its course' meaning I had to wait for it to ship, let UPS try to deliver it 3 times and then have it shipped back to the warehouse. I called today, and found out that the computer had gone back to the warehouse last week - no contact from Lenovo. But now Lenovo is telling me that the model I ordered is no longer available (but wait ... what happened to the one that just went back to the warehouse?). So now Lenovo is upselling me for more money to try to get a similar model.”
“we purchased a Lenovo computer suggested by our trusted computer company. From day one there has been a constant freezing…after numerous visits by our computer person, following all suggestions from the company (some of which the average person could not do…i.e. changing the ram). Running all the diagnostics required we are waiting on a Lenovo person to come to our home…take the computer apart & fix the issue. We’ve been deal with this since May. At this point I would definitely not recommend anything from this company. Had I known this was made in China I would not have purchased it to begin with!”
“we purchased a Lenovo computer suggested by our trusted computer company. From day one there has been a constant freezing…after numerous visits by our computer person, following all suggestions from the company (some of which the average person could not do…i.e. changing the ram). Running all the diagnostics required we are waiting on a Lenovo person to come to our home…take the computer apart & fix the issue. We’ve been deal with this since May. At this point I would definitely not recommend anything from this company. Had I known this was made in China I would not have purchased it to begin with!”
“Laptop brand new out of the box had a black screen. 3 hours on the phone with tech, sales, and customer service with people that were very difficult to understand resulted in nothing! Wanted me to buy another computer with less memory, smaller screen, and less GHZ for the same price. Before they would refund my money that they said is going to take about 2 weeks to get back. So my son is out of a computer and I am out of the money to buy a new one with college starting in 2 weeks. Worse customer care and worse company ever! Do not waste your time or money with Lenovo!!!!”
“If you need any type of support from them you are in a big trouble. I've ordered a laptop that didn't arrive yet, I was promised one date, it has passed and I didnt' receive a single email or updates about it. The order status page still show the old date. When trying to contact support, they all say the same thing, that they've escalated the issue and that I would receive a reply from their managers in 24 business hours, but much more than that has passed and still nothing. Everytime I contact them again, those same words of concerns being escalated are repeated and I feels like the timer resets again. When I tried to cancel the order, they say I can't.
WORST EXPERIENCE EVER..”
“One of my biggest mistakes. I'm a grandfather and have owned several computer brands. All of them have given me years of dependable service. The Lenovo I bought is 1 and a half years old and already has software and hardware issues. By far the worst computer I've ever seen or heard of. I will choose to get another brand rather than waste more money getting the Lenovo repaired.”
“Tried this computer company for the first time recommended by sales agent he must get some sort of kick back. Got the Lenovo Yogi 7 2 and 1 within 5 months the system failed sent it back to repair twice . Took it to a computer store for diagnostics told me the hard drive needed to be replaced which I expressed to Lenovo customer service they did not replace the hard drive now it's the 3 Rd time going to repair less than 7 months of purchase worst computer ever. Buyer beware do not buy. Going to go back to HP never had any problems and my 8 year old laptop still works awful computers”
“I didn't have this tablet for even a…
I didn't have this tablet for even a year, and it stopped working. They refuse to send me a box, but tell me that I can get support near me.
Well, as it turns out that was wrong. They lied, because my tablet is set under ONLY MAIL-IN. I had to drive 30 minutes into the city, and spend another 30 minutes in traffic to get back home. To ONLY have the technical guy tell me its set under MAIL-IN.
So, Lenovo is purposely restricting my tablet to be mailed in. They won't send me a box. They will fix it but I have to fork up the money to mail it in, and use my warranty to get this damn tablet fixed.”
“worst purchase ever for work. I spent over 2,000 on this machine. Never worked, has tons of capacity that I paid for with no possible use. Does not turn on or off, freezes, will not connect to Internet, no matter what I do. It is under warranty, but the customer service will not do anything, just keep telling me do this or that and then it might work for a day, then starts all over again. Useless loss of 2000 dollars. My boss gave me a 200 dollar Samsung to use that works 1000 percent better than this lenovo. I emailed and called company and got NO help.”
“Bought a Lenovo laptop about 1,5 year ago. The laptop was a gaming laptop for about £1000,-. I had nothing but trouble after i bought it. First the charge cable was no good, had lose connection and could not charge ( went on and off , on and off etc.etc. ) and it kept overheating as soon as i used it. I did not do anything crazy with it, only played 1 game at a time for example, even with 1 game the fan was working like crazy. ( not much of a gaming laptop ). after 1.5 year only ( expected a bit more for that price ) it burned and smoke came out of it !!?? it refuses to work anymore and have to throw it away. Curry's gave me a new charger which was the only good thing about it, but the laptop itself was of very poor quality. i will NEVER buy Lenovo again !!”
“I purchased a brand-new Lenovo laptop just 3–4 months ago, despite being warned by multiple friends about their poor quality and even worse customer service. I regret not listening. I now realise they were absolutely right — Lenovo's after-sales support is an utter disaster.
While I was using the laptop as normal, the screen suddenly turned half-black out of nowhere — a clear hardware fault. The device had never been dropped, mishandled, or physically damaged. I take great care of my tech. I opened a support ticket, and Lenovo asked me to send the laptop in for repair.
What happened next was nothing short of outrageous.
They quickly came back with a claim of “Customer Induced Damage”, attaching pictures of a cracked screen that were absolutely NOT representative of the laptop I sent. Thankfully, I had taken several high-resolution photos of the device before shipping it out — showing clearly that there was no physical damage, no cracks, and no signs of mishandling.
Despite this clear and undeniable evidence, Lenovo flat-out refused to reconsider their stance. Their tone became dismissive and robotic. I was told I now had to pay over £250 to fix a screen fault I did not cause — more than half the cost of the laptop itself. And to add insult to injury, they even sent the laptop back unrepaired without informing me.
This is completely unacceptable. It is beyond belief that a company as large as Lenovo would handle warranty cases with such blatant disregard for their customers. The way this was handled — dismissing evidence, refusing accountability, and pushing an unreasonable repair charge — is appalling.
If you're thinking of buying a Lenovo device, DON'T. Their customer service is incompetent, their warranty process is a joke, and you will be left helpless if anything goes wrong.”
“Spent 4k on a new pc. Was dead on arrival hard drive not connected. And now I cant even get anyone at Lenovo to speak to me. Their online website is a bot who seems to be designed to annoy the hell out of customers. You are stuck in an eternal AI loop. I hate Lenovo, their product and service are the pits. On par with a budget airline.”
“The software downloaded an update and now my computer will not open any websites. I called them and they told me I have to pay $99.00 for them to fix what their update did. That's one way to make money on selling new computers but me That's a reason to never buy another one. TERRIBLE WAY OF DOING BUSINESS.”
“Tech support is good but customer service is HORRIBLE. I bought a Lenovo dock for my ThinkPad and have had nothing but problems for the last 1.5yrs requiring multiple calls to TS for help. Finally, one of the techs told me that the dock is incompatible with my ThinkPad (why Lenovo would sell a dock not compatible with one of its own laptops is a mystery to everyone). When I called CS, they told me to buy a new one - thanks for nothing!”
“On February 3, I logged into my Lenovo account, opened a case, and sent my computer for repair. I paid $140 for the shipping and diagnostic fees. On February 13, I received an email from Lenovo with a repair quote and a link to pay an additional $48.
Last week, I received my computer back, which was supposed to be repaired, but it still isn't working and has the same problem. The issues persist despite receiving a quote for the repair and making the payment. This situation is unacceptable.
I have called several times, including today, but I was transferred through six different numbers without getting any response regarding my refund. This matter needs immediate resolution.
How is it possible that Lenovo charged me twice—first $140 and then $48—and sent my computer back more than two weeks later in the same non-working condition, with no one taking responsibility?
I need a computer for work, so I am planning to purchase a new one instead. It's disappointing that I trusted this process and waited, only to receive my computer back in the same condition as when I sent it to Lenovo.”
“Once upon a time, Lenovo used to make outstanding products. That reputation is the only reason I trusted them and bought the 'Lenovo Ideapad Slim 3' laptop. But to my shock and frustration, I ended up with an absolute piece of garbage. Within just three months, white spots started appearing on the screen.
When I raised a complaint, the so-called "customer support" conveniently labeled it as 'physical damage'. I challenged them to prove it—because my laptop has no other signs of damage. But instead of a proper explanation, they simply showed their biased Lenovo guidelines in my face. According to their so-called policy, if white spots appear, it's automatically classified as physical damage—no questions asked! This is nothing but a cheap excuse to deny warranty claims and scam customers out of their hard-earned money.
Lenovo's product quality has hit rock bottom, and their after-sales support is a complete joke. They are selling defective products and then refusing to take responsibility. If you value your money, STAY AWAY FROM LENOVO. I learned this the hard way—don’t make the same mistake!”
