“My Legion Go arrived with some blurry pixels, a minor problem as when the gaming it was barely noticeable. However, after just four months, one of the triggers developed a failure so I decided to send the product in to take advantage of their warranty on both issues. Lenovo responded by saying that the damage was 'customer induced damage' and therefore not covered and attempted to bill me for almost £180. I will never purchase from Lenovo again if they do not rectify this decision and not should you.”
“Lenovo's Think department in connection with Stefan Stoyanov of IBM Systems, refuse to fix my PC which is still under warranty. They then returned my PC from their repair-centre in a non-working state (since being returned, it won't turn on). If you can offer some advice, please let me know how to proceed as they are acting illegally and this PC was for my business.
Also, the Thinkstation range tends to go wrong a lot - in a few years, we've had motherboard and WiFi-card and processor swap-outs and this is because their hardware often fails and which they replace with refurbished parts.”
“I’ve used Lenovo for years, but this is the final straw. My brand-new, high-end laptop started fizzling and burning within just two weeks of ownership. A literal fire hazard. I returned it immediately, and three weeks later, I am still fighting for my money. Lenovo repeatedly claims they have 'refund errors' and need to initiate 'manual refunds'—it’s clearly a stall tactic to keep your cash. I’ve had to open a PayPal claim just to get a response. Do not trust this company with your money or your safety.”
“False advertising. I ordered a laptop from Lenovo. Advertising specified thatLenovo Digital Pen was included in the description.Contacted Lenovo. They did not send me the phone andare unwilling to ackowledge the false advertising.”
“Purchased M11 tablet at Best Buy after a few months had issues with slow response and then began to freeze on the Lenovo emblem page just sent to repair they replaced the motherboard but did not return the original box I had shipped it in and now found a scratch on the screen disappointed”
“Ordered directly from Lenovo then found a better deal and immediately cancelled the order, they still shipped it more than a week after they confirmed cancellation.”
“Received a damaged product from Lenovo, the ThinkPad Aura 15". After booting up computer noticed a large distortion in the middle of the screen running all the way across horizontally, so immediately called to Lenovo to set up an exchange. Was told they would be sending me a replacement in a couple days, so that was perfect for me. Never got a replacement laptop so called Lenovo after approx 1 week after original exchange laptop phone call. Was informed my computer may not be available for 2 months bc it was sold out. Whats hilarious is went on Lenovo website and I could actually immediately purchase the same computer!! Except would have to pay $300 more (sale was over). Asked customer service why am I not being sent a replacement computer if its available to purchase and in stock. Basically was told from 4 different Indian call center....sorry bub tough cookies. So opt 1# Return the laptop and then repurchase from us The Same exact laptop but for $300 more🤣.... or hang a couple months with your lovely brand new distorted screen laptop until we say you deserve to get a replacement🤣🤣. And literally i tried to receive to obtain some sort of discount as a gesture of sorry for crummy situation from Lenovo. Nope! Three different phone operators said "Sir! we are allowing you an extended time to return your laptop to us" 🤣🤣. Thanks guys you rock🤦♂️🤦♂️ There is no way to get anywhere too!! They stonewall you even if you ask to escalate, speak to supervisor, ect ect. Got tired of the BS so I just pouted and hung up.🤣”
“I purchased a Lenovo TAB M11 not very long ago it worked good for a month or two and now it won't work. I contacted Lenovo and after being run around for 30-45 minutes and not being any help at all they hang up. I had not been rude or aggressive and they simply hung up. Well at least you can say there product goes hand in hand with the after sale service completely useless. This is the first time I've bought Lenovo and it will be the last. Save your time and stress levels and stay clear of Lenovo”
“I was impressed with my Lenovo ThinkPad issued to me at work so I got an IdeaPad 5 for myself. It's the worst laptop I've ever had and even worse, I cannot find a way to get support from Lenovo. The worst problem I have is that the trackpad is glitchy. It's frustrating as hell, but seems fixable. But I cannot get ahold of anyone to address it. I'm giving up and cleaning my hands of all Lenovo products.”
“Terrible experience.
Ordered a brand new Lenovo ideapad Pro 5 laptop from the Lenovo UK website just under 2 months ago and despite only using it for light web browsing, the laptop has constantly crashed and restarted for no apparent reason. Since using it now, it must of crashed randomly at least 20 times in total. The laptop often freezes as well even when doing basic things like switching tabs. After reaching out to customer care and technical support, they said they would not offer me a replacement laptop and kept directing me to different customer support teams. In other words, a massive waste of time dealing with their customer support. Would really advise against buying from them.”
“Lenovo and the Lenovo ThinkStation P620 has been a complete disaster for me, wasting years of my life and thousands of euros here in Ireland. From the day I bought it, this workstation has suffered from a blatant manufacturing defect in the power supply and motherboard, causing endless random reboots, SYS S202 errors, and Event 41 shutdowns that destroy my work—nine critical failures in the last two weeks alone forced me to hire electricians, buy a UPS, and replace graphics cards. Lenovo's support is pathetic, dismissing clear evidence from their own forums of widespread identical issues while pushing billable "repairs" after their 2022 PSU replacement failed utterly, all while breaching EU consumer laws by refusing a free fix.”
“I am an IT Manager for a small school district. I recently purchased 40 Chromebooks and Lenovo refuses to service the couple that were broken from the factory. Contacting support is awful. When they respond to a ticket you cannot respond back without creating a whole new ticket every time. Responses are final with no opportunity for conversation. They refuse to honor the warranty and do not have any interest in complying with the law. I will never purchase a Lenovo computer personally or professionally.”
“Weeks of run around with Lenovo sales and customer service ... and still have not be able to get a new computer that is not defective. My first computer I ordered the first week of July was canceled - in an email. I called to inquire, and was told it was no longer available. I had already purchased the computer, but now they were switching me to another model. That model arrived with a defective screen (a blue line running through it). I called to get a replacement. The order was held at the warehouse for some reason for an extra 10 days, and I was traveling by this point... without the computer. When I called to try to reroute the computer I was told it was not possible and that I would have to wait for the shipment to 'run its course' meaning I had to wait for it to ship, let UPS try to deliver it 3 times and then have it shipped back to the warehouse. I called today, and found out that the computer had gone back to the warehouse last week - no contact from Lenovo. But now Lenovo is telling me that the model I ordered is no longer available (but wait ... what happened to the one that just went back to the warehouse?). So now Lenovo is upselling me for more money to try to get a similar model.”
“we purchased a Lenovo computer suggested by our trusted computer company. From day one there has been a constant freezing…after numerous visits by our computer person, following all suggestions from the company (some of which the average person could not do…i.e. changing the ram). Running all the diagnostics required we are waiting on a Lenovo person to come to our home…take the computer apart & fix the issue. We’ve been deal with this since May. At this point I would definitely not recommend anything from this company. Had I known this was made in China I would not have purchased it to begin with!”
“we purchased a Lenovo computer suggested by our trusted computer company. From day one there has been a constant freezing…after numerous visits by our computer person, following all suggestions from the company (some of which the average person could not do…i.e. changing the ram). Running all the diagnostics required we are waiting on a Lenovo person to come to our home…take the computer apart & fix the issue. We’ve been deal with this since May. At this point I would definitely not recommend anything from this company. Had I known this was made in China I would not have purchased it to begin with!”
“Laptop brand new out of the box had a black screen. 3 hours on the phone with tech, sales, and customer service with people that were very difficult to understand resulted in nothing! Wanted me to buy another computer with less memory, smaller screen, and less GHZ for the same price. Before they would refund my money that they said is going to take about 2 weeks to get back. So my son is out of a computer and I am out of the money to buy a new one with college starting in 2 weeks. Worse customer care and worse company ever! Do not waste your time or money with Lenovo!!!!”
“If you need any type of support from them you are in a big trouble. I've ordered a laptop that didn't arrive yet, I was promised one date, it has passed and I didnt' receive a single email or updates about it. The order status page still show the old date. When trying to contact support, they all say the same thing, that they've escalated the issue and that I would receive a reply from their managers in 24 business hours, but much more than that has passed and still nothing. Everytime I contact them again, those same words of concerns being escalated are repeated and I feels like the timer resets again. When I tried to cancel the order, they say I can't.
WORST EXPERIENCE EVER..”
