Horrendously poor customer service. I bought a laptop foe my business and at the same time, paid extra for the extended 4 year warranty and on site support. However when it arrivesd and even now, I still only have the 1 year basic courier warranty. I've made numerous calls to sales (who acknowledge I paid for it) and support, who refuse to acknowledge I have it. The 2 departments cannot and will not communicate with each other. I'm still jumping through hoops and expending time and energy trying to get this resolved. I would not buy from them again and severely regret not purchase decision.