Laptop brand new out of the box had a black screen. 3 hours on the phone with tech, sales, and customer service with people that were very difficult to understand resulted in nothing! Wanted me to buy another computer with less memory, smaller screen, and less GHZ for the same price. Before they would refund my money that they said is going to take about 2 weeks to get back. So my son is out of a computer and I am out of the money to buy a new one with college starting in 2 weeks. Worse customer care and worse company ever! Do not waste your time or money with Lenovo!!!!