On February 3, I logged into my Lenovo account, opened a case, and sent my computer for repair. I paid $140 for the shipping and diagnostic fees. On February 13, I received an email from Lenovo with a repair quote and a link to pay an additional $48. Last week, I received my computer back, which was supposed to be repaired, but it still isn't working and has the same problem. The issues persist despite receiving a quote for the repair and making the payment. This situation is unacceptable. I have called several times, including today, but I was transferred through six different numbers without getting any response regarding my refund. This matter needs immediate resolution. How is it possible that Lenovo charged me twice—first $140 and then $48—and sent my computer back more than two weeks later in the same non-working condition, with no one taking responsibility? I need a computer for work, so I am planning to purchase a new one instead. It's disappointing that I trusted this process and waited, only to receive my computer back in the same condition as when I sent it to Lenovo.