Lenovo Reviews

"In 2020 I ordered a new Thinkpad. Due to numerous mistakes on the side of Lenovo, it took about 9 months for a working laptop to arrive.\r\n\r\nIn the first 2.5 years of use, the Thinkpad subsequently had many hardware breakdowns.\r\n\r\nAfter yet another hardware issue showed up in summer 2023, the IBM rep (on behalf of Lenovo) commented that if more than 3 major repairs are needed within a short period of time, Lenovo usually replaces the laptop. This had not happened (even though the Thinkpad should have qualified for that already in 2022) and he offered to open an Escalation Case (September 2023) in order to replace the faulty Thinkpad with a refurbished one.\r\n\r\nThe Escalation Case failed ( = was refused) as the Lenovo depot - to my major surprise- found 2 small liquid stains on metal underneath the keyboard. I informed Lenovo that I suspect some droplets of soup must have accidentally entered the laptop, as the Thinkpad had absolutely no known history of liquid spills.\r\n\r\nI asked Lenovo to at least honor the fact that the Thinkpad had had many hardware breakdowns, as well as a very botched delivery history, that had nothing to do with any accidental liquid droplets. This was refused, and instead I was accused of \"flooding\" the laptop. The \"proof\" of which according to Lenovo was a sticker on the backside of the Thinkpad which had peeled on some of its sides. I informed Lenovo that absolutely no flooding of any kind had taken place, and that the fact that the sticker had somewhat come off around the edge had a completely different reason.\r\n\r\nIn the 7 months following the refused Escalation Case, the Thinkpad continued to have more hardware breakdowns till in early April 2024 the 1 year old motherboard suddenly failed = death.\r\n\r\nLenovo refuses any type of compensation, but morover consistently continues to FALSELY accuse me of \"flooding\" the laptop on the basis of that slightly peeled sticker.\r\n\r\nI even opened up the (now dead) laptop myself last week: zero signs of liquid having entered via the back of the laptop; zero signs of corrosion. As expected, cause the \"flooding\" or similar never happened. The laptop has no known history of liquid spills, and the slight peeling of the sticker on the back is the result of 'wear & tear due to mild rubbing against a folder each time the Thinkpad was placed in or taken out of the laptop compartment of my backpack.\r\n\r\nLENOVO ( REP: MORRISON), it's worse enough that you have provided very poor customer service but it's DEPLORABLE TO TIME AND AGAIN FALSELY ACCUSE A CLIENT AND IN ESSENCE SUGGEST THAT THE CLIENT IS LYING, ON THE BASIS OF INCORRECT \"PROOF\". STOP YOUR LIES!"

"In 2020 I ordered a new Thinkpad. Due to numerous mistakes on the side of Lenovo, it took about 9 months for a working laptop to arrive.\r\n\r\nIn the first 2.5 years of use, the Thinkpad subsequently had many hardware breakdowns.\r\n\r\nAfter yet another hardware issue showed up in summer 2023, the IBM rep (on behalf of Lenovo) commented that if more than 3 major repairs are needed within a short period of time, Lenovo usually replaces the laptop. This had not happened (even though the Thinkpad should have qualified for that already in 2022) and he offered to open an Escalation Case (September 2023) in order to replace the faulty Thinkpad with a refurbished one.\r\n\r\nThe Escalation Case failed ( = was refused) as the Lenovo depot - to my major surprise- found 2 small liquid stains on metal underneath the keyboard. I informed Lenovo that I suspect some droplets of soup must have accidentally entered the laptop, as the Thinkpad had absolutely no known history of liquid spills.\r\n\r\nI asked Lenovo to at least honor the fact that the Thinkpad had had many hardware breakdowns, as well as a very botched delivery history, that had nothing to do with any accidental liquid droplets. This was refused, and instead I was accused of \"flooding\" the laptop. The \"proof\" of which according to Lenovo was a sticker on the backside of the Thinkpad which had peeled on some of its sides. I informed Lenovo that absolutely no flooding of any kind had taken place, and that the fact that the sticker had somewhat come off around the edge had a completely different reason.\r\n\r\nIn the 7 months following the refused Escalation Case, the Thinkpad continued to have more hardware breakdowns till in early April 2024 the 1 year old motherboard suddenly failed = death.\r\n\r\nLenovo refuses any type of compensation, but morover consistently continues to FALSELY accuse me of \"flooding\" the laptop on the basis of that slightly peeled sticker.\r\n\r\nI even opened up the (now dead) laptop myself last week: zero signs of liquid having entered via the back of the laptop; zero signs of corrosion. As expected, cause the \"flooding\" or similar never happened. The laptop has no known history of liquid spills, and the slight peeling of the sticker on the back is the result of 'wear & tear due to mild rubbing against a folder each time the Thinkpad was placed in or taken out of the laptop compartment of my backpack.\r\n\r\nLENOVO ( REP: MORRISON), it's worse enough that you have provided very poor customer service but it's DEPLORABLE TO TIME AND AGAIN FALSELY ACCUSE A CLIENT AND IN ESSENCE SUGGEST THAT THE CLIENT IS LYING, ON THE BASIS OF INCORRECT \"PROOF\". STOP YOUR LIES!"

"stephanie from lenovo ACL team purposely gave us false information and false policy to get away with the problem. Blocked our email once we pointed out she was at wrong. She needs to be audited for her work at lenovo."

"I have the T14s gen2 laptop, works fine as it should until last month they have a firmware update. I did the update accordingly and then the battery indicator failed always showing 0%, and the bio-system does not recognize that AC plug is plugged in, I could not set the computer to sleep. I called technical support, tech said the bio is corrupted I need to send the whole computer in for repair to reinstall the BIOS, and I will likely loose all my programs and data in the computer, so I did not do it hoping they will have a patch later on to fix this issue. I did all my windows power setting and sleep cycle numerous times to no avail. On 6-16 Lenovo has a bio firmware update, I was delighted and immediately downloaded it except it refuse to allow me to install because the bio don't recognize that my AC is plugged in and said there's not enough power to do the install. Today at 6-17-2023 I called the technical support for help, technician was rather impatient and told me it's a window 11 problem because \"Microsoft did not set their updates to work with their firmware\". We went around and around I was courteous just seeking help but and he hung up on me.\r\nCalled the second time on the same day, another tech told me an entirely different reason and said my battery is bad. I said how can it go bad overnight after a firmware update? but if AC is plugged in then I should have enough power to do the install of the firmware update, the guy got impatient and hung up on me, again. Is this the culture within Lenovo? to hang up on customers when they could not solve the problem? \r\nlast time I will buy a Lenovo computer, they suck!!!"

"TERRIBLE, IRRESPONSIBLE ,UNACCEPTABLE SERVICE \r\n I bought the LENOVO - Yoga 7i 14\" 2 in 1 Laptop - Intel\u00ae Core\u2122 i7, 512 GB SSD, Slate Grey on Feb 28th, 2021.\r\nSince then, frequent and inconsistent problems have started. Less than 2 months after I bought it for the first time, on April 24, 2021, the screen started to turn white. However, when I turned it off and on, it fixed itself. I didn't pay much attention to it because it fixed itself. The last month, I heard a noise from the left hinge part of the laptop, I didn't pay much attention to it. After a while, when I wanted to finish my work and close it, the strip on the left hinge side came off and the hinge came off in a way that prevented folding. I didn't force it to fold it and had to leave it open. \r\nTERRIBLE SERVICE\r\nI left it at Currys Barnet store while it was still under warranty and 10 days later the top screen was cracked without being repaired. And they tried to give it to me like that. I did not accept and a new record was created to be repaired. I have not seen such disgrace. I will never ever buy a Lenovo product from now on."

"TERRIBLE, IRRESPONSIBLE ,UNACCEPTABLE SERVICE \r\n I bought the LENOVO - Yoga 7i 14\" 2 in 1 Laptop - Intel\u00ae Core\u2122 i7, 512 GB SSD, Slate Grey on Feb 28th, 2021.\r\nSince then, frequent and inconsistent problems have started. Less than 2 months after I bought it for the first time, on April 24, 2021, the screen started to turn white. However, when I turned it off and on, it fixed itself. I didn't pay much attention to it because it fixed itself. The last month, I heard a noise from the left hinge part of the laptop, I didn't pay much attention to it. After a while, when I wanted to finish my work and close it, the strip on the left hinge side came off and the hinge came off in a way that prevented folding. I didn't force it to fold it and had to leave it open. \r\nTERRIBLE SERVICE\r\nI left it at Currys Barnet store while it was still under warranty and 10 days later the top screen was cracked without being repaired. And they tried to give it to me like that. I did not accept and a new record was created to be repaired. I have not seen such disgrace. I will never ever buy a Lenovo product from now on."

"I sent my Laptop IdeaPad 3-17IIL05 Laptop - Type 81WF for repairs on 10-15-2021 for a motherboard swap! i was told Service expected to be completed by 2021-11-10. So far as today no laptop no calls no emails. I called them a few times already and they keep telling me that they would call me back within 2 days and so far no calls at all! i love Lenovo Laptops, I own a Computer repair business and sell Lenovo Laptops to my clients. but OMG their support is so bad.. I even upgraded my warranty to IHR so I didn't have to ship it to them. I guess from now on i will tell all my clients to stay away from them... I wish i could of give you guys a 0.. I had to order another Laptop for my client since they needed it for work.. they got so mad at me for taking so long with their laptop I felt bad about it.. you guys need to get some real help with your support! 0 Stars from me....."