“Battery failed while in warranty. Lenovo said send the laptop to their repair facility in Houston. They advised I would be without a computer for 2 or more weeks. Depending on whether they have a battery in stock. I replied 1) I cannot be without a computer for 2+ weeks and 2) I advised that I am currently traveling I said just ship me the batttery and I'll pay an independent install. Lenovo refused. Basically you are out of luck if you cannot part with your computer for 2 plus weeks. Give me a break. Who can go without a computer for two or more weeks. I thought I was being pretty decent to offer to pay to have a third party to install.”
“What a complete balls up, My computer stopped charging ,thank god i brought an extended warranty, the guy turned up to fix it and and said nothing was wrong with it. Two days later it stopped working again. it's now 4 weeks and I have no computer.
Five times I have rung to see what's happening, two times they couldn;t find the case, and one time the lost the part.
Today the guy said he has other plans I'll need to wait another 4 days.
I want to scream im so angry”
“OMG, I'm not the only one, I have such a terrible experience with Lenovo Customer care team, technical team, warranty team, ANZ team, I purchased new Lenovo February, 2nd lenovo, thought buy direct not through third party so will be look after if any issues, ha how wrong was I!
The has been a leak issue with the Oled screen, I contacted Lenovo to speak to someone about it, I was pushed to a whatsapp chat, automated, then a link was sent, days later an email demanding 12 photos of computer, more days waiting to receive an email saying my case transfered to yet another team for issue repair quote, but this is under warranty, no explanation of what was wrong, again days later an email came with a repair quote for $935, what the... I just paid $1590 4 months ago, in shock I did not respond straight away and Lenovo have emailed daily for response despite it taking me weeks in follow up emails from 14th June to today 7th July, I responded last week to management, customer care, ANZ and any other lenovo email, ANZ management came back to me, saying they would look into the case and assured me they would have the issue sorted by close of business, that 3 days ago and I haven't heard anything, how can such a big public company like Lenovo treat it's customers with such distain complete disregard, I was shocked when I went to leave a review and found 102 other reviews saying exactly what I have experienced, shame on you lenovo, Do not buy a lenovo, if any thing goes wrong your on your own!”
“I purchase a lenova computer june 10, I try to set it up on June 17,, i make a phone call to the company for help, they keep transfering me to difrent people , I was transfer to 6 difrent supports team, not of them could tell me the information I need, in the middle of our conversation the 6th person hang up the phone on me. Customer service is very very poor, horrible. I'm taking this lenova computer back to Best Buy where I bought it. I want my money back, they very unprofessional. You could tell also while talking to me they wher on the phone. Very distracted during the conversation. I purchase at 1717 York Rd Baltimore Md. If if I don't get my money back, I will continue to come on and give reviews.very Poor customer service!!!”
“Horrible customer service. I called and was transferred 4 times before I hung up the phone. All I wanted to do was check an order status I placed a week ago. No updates on a $1200 laptop. No info on the account or emails. No tracking or other order updates. Get your act together and you would sell a lot more devices. Pretty pathetic your a laptop/tech company and can’t even help your customers when they call.”
“It seemed a good laptopf or about a year and a hale, but then the screen kept shutting off to the point I could not see anything anytime, athough I knew it was turned on. The motherboard along with other parts had to be replaced when it was only 18 months old. Luckily I bought a 4 year warranty. After it was repaired (new board and other parts) it seemed fine for a few months, but then the screen started to black out no reason at random times. I will be taking it in for another inspection soon. I would not recommend this product.”
“This computer is nothing but a piece of junk. I purchased this LENOVO laptop from Costco and the cover/door breaks at hinges and Costco replaced it for me for the exact same model and the same problem happened again. I definitely believe this a defective flaws by manufacturer on this product and they refuse to admit this defect. I’m wondering if anyone else has experienced this issue and I hope it would be a recall or a class action lawsuit against them. Don’t be fooled by look or price since this is NOT absolutely a computer you can depend on and it’s more headache than it’s worth it.”
“I have bought 2 laptops from Lenovo, one of which had the lowest performance I’ve seen on a device, the other one was an expensive gaming laptop and it just completely stopped working. Sent it back for repairs, then stopped working again. Please buy your devices elsewhere.”
“Lenovo any laptop battery is not good. I have personal lenovo and office lenovo laptop, it's battery doesn't work after 2 or 3 yrs. I don't know about other brands ,but I am facing battery issue .Battery requires replacement.”
“I bought a Lenovo Yoga Slim 7 and only 3 months after it overheated so badly I couldn't handle it. When taken to the shop where I bought it the computer didn't heat up so Lenovo consider it OK and asked the shop to returned it to me. In short I paid for a lemon. This computer is highly dangerous and I don't trust it as It obviously heats ad hoc. I feel very disappointed, I paid for a machine and I don't have any. They didn't have any problem accepting my money but I'm still without a computer.
I do not recommend these laptops at all.”
“The port failed after 7 months of use. I purchased it in November '21 but didn't use it until after the warranty had expired. Two separate diagnoses said that I needed to replace the motherboard since the port was soldered onto the motherboard. Estimates were $700 - $850. I will never buy a Lenovo again.”
“The Lenovo Laptop Yoga6 turned out to be a pathetically worst Laptop product I ever bought. It kept on giving BSOD, hanging, freezing randomly. Giving USB port problem making the mouse unusable. Its own Lenovo Pen is so hard to pair and use. The whole product turned out to be the worst choice.
I took it to Currys and they sent it to Lenovo Service 3 weeks ago. All they did at service centre is just Factory Resetted it and sent me back, with no dialogue or discussion. It took me another one day to restore all the OS Updates, Lenovo Driver Upsate and AMD driver updates and reconfiguring all my Cloud accounts etc.
Just 2 days later the same problem persisted. I tried contacting to escalate but the Escalation form gets times out and keep asking me tp try again and again. After that frustration I decided to write this review.”
“NEVER BUY A LENOVO PRODUCT!!!! BUY ELSEWHERE!!!
I purchased a Lenovo i7 Latest Generation Laptop - absolute rubbish!!! so slow - takes over 5min just to open a basic word document or website. Sent back to Lenovo multiple times, refuse to take responsibility & keep saying there is nothing wrong with laptop
Case# 8009783046 [Incident: 170829-000565]
DO NOT EVER BUY A LENOVO LAPTOP or DEVICE!!! You will have the biggest regret!! THEY ARE THE WORST COMPANY TO DEAL WITH!!!!”
“In 2020 I ordered a new Thinkpad. Due to numerous mistakes on the side of Lenovo, it took about 9 months for a working laptop to arrive.
In the first 2.5 years of use, the Thinkpad subsequently had many hardware breakdowns.
After yet another hardware issue showed up in summer 2023, the IBM rep (on behalf of Lenovo) commented that if more than 3 major repairs are needed within a short period of time, Lenovo usually replaces the laptop. This had not happened (even though the Thinkpad should have qualified for that already in 2022) and he offered to open an Escalation Case (September 2023) in order to replace the faulty Thinkpad with a refurbished one.
The Escalation Case failed ( = was refused) as the Lenovo depot - to my major surprise- found 2 small liquid stains on metal underneath the keyboard. I informed Lenovo that I suspect some droplets of soup must have accidentally entered the laptop, as the Thinkpad had absolutely no known history of liquid spills.
I asked Lenovo to at least honor the fact that the Thinkpad had had many hardware breakdowns, as well as a very botched delivery history, that had nothing to do with any accidental liquid droplets. This was refused, and instead I was accused of "flooding" the laptop. The "proof" of which according to Lenovo was a sticker on the backside of the Thinkpad which had peeled on some of its sides. I informed Lenovo that absolutely no flooding of any kind had taken place, and that the fact that the sticker had somewhat come off around the edge had a completely different reason.
In the 7 months following the refused Escalation Case, the Thinkpad continued to have more hardware breakdowns till in early April 2024 the 1 year old motherboard suddenly failed = death.
Lenovo refuses any type of compensation, but morover consistently continues to FALSELY accuse me of "flooding" the laptop on the basis of that slightly peeled sticker.
I even opened up the (now dead) laptop myself last week: zero signs of liquid having entered via the back of the laptop; zero signs of corrosion. As expected, cause the "flooding" or similar never happened. The laptop has no known history of liquid spills, and the slight peeling of the sticker on the back is the result of 'wear & tear due to mild rubbing against a folder each time the Thinkpad was placed in or taken out of the laptop compartment of my backpack.
LENOVO ( REP: MORRISON), it's worse enough that you have provided very poor customer service but it's DEPLORABLE TO TIME AND AGAIN FALSELY ACCUSE A CLIENT AND IN ESSENCE SUGGEST THAT THE CLIENT IS LYING, ON THE BASIS OF INCORRECT "PROOF". STOP YOUR LIES!”
“The product is only a couple of weeks old the the customer service stinks. My order has been shipped out in 5 different shipments over a 6 week period with DHL Lenovo wont let the package be left in a safe place so I missed DHL on 1 occasion and have had discussions with DHL about me picking it up. In the mean time Lenovo sent me a email the I didn't see to reply in 24 hours or we are returning my package and charging 20% restocking fee. Don't order products through Lenovo.com”
“DON'T buy from here
Don't buy from here! 1800€ Laptop Lenovo legion 5 pro suddenly won't boot, luckyli I got the 2 year premium warranty care so they offer a onsite repair (to replace probably the mobo). However... because I didn't buy the 1 year warranty for a silly 20euro to replace my SSD all my data will be lost. I asked for a additional service for the lenovo technician to save the SSD first but they deny due to a compromise of my personal data, according to the customer support, do they even care? Rather destroy everything, absolutely ridiculous, makes me so mad. If a choose to save my SSD to save my important data at a shop in my town, the warranty from Lenovo will be cancelled and if it is a faulty laptop I can't get my money back... hellish and unbelievable, I don't even want the warranty repair I just want my money back from the pc and say bye to all my data and forget about it all. If anyone have a good solution on this I would love to hear from you! Or if there is none, can we please bring them to court and see if we can shut it down so no one else has to go through this stupidity.
Date of experience: March 25, 2024”
“I ordered a tablet and cover on Feb 5th. Due to not being able to receive with signature and unable to reschedule a delivery (UPS said that either option had to be initiated on the shipper's end, which Lenovo refused to do), the tablet was returned to Lenovo. They processed the return on February 23 (confirmed by email), and here it is month later, March 23, and I have not received my refund of $357. Lenovo customer service is THE WORST. They keep extending posting my refund when originally they said it would be 3-5 business days. DO NOT TRUST THEM! I will be calling my credit card company to dispute this charge. I bought a Samsung. Very happy.”
“I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered (2/5/2024) to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.
Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.
Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS”
“Fraudulent sales practices - Price Protection Refund
The Price Protection Refund they promise is a complete fraud.
The price dropped significantly shorty after purchasing the Thinkpad and the salesperson assured us if this happens they would refund the difference.
Conveniently the product suddenly became unavailable on their website.
We shared screenshots of the reduced price (on the Lenovo website) but no response to the refund request.
Hours on calls, online chats, passed back and forth, promises to resolve it without any conclusion and never any call backs.
Disappointing as the product is good quality.”
“Lenovo is just awful and their customer service it so bad. Ordered an expensive gaming PC, website said shipped and delivered in 10 days. Never arrived. 4 calls to customer service (in India) and each time got a different lie about the situation. Almost one month later, still no PC and got an e-mail that it will be an additional 30 days. Canceled order and buying from Dell / Alienware. I'm a VP of IT with 30 years of experience and I'm pulling my corporate account form them as well.”
