“Terrible customer service. Got hit with an import duty charge, even though I thought I was buying with the UK. Before paying, I was told that it would be refunded. More than 2 months later, I'm still awaiting refund and being consistently lied to by Lenovo customer services.
Avoid. Avoid. Avoid.”
“Do not purchase from Lenovo. I have always had Lenovo products however this last experience has put me off ever trusting this company again. Sadly, nothing to do with the product but solely down to the customer service. You're told a different story each time, and some emails I've received are bullying in nature. Basically, purchased desktop from UK site, paying VAT as is clearly itemised on the bill, only to find out it is shipped from Netherlands and I have import tax to pay to UPS. No mention of this on their website. I don't pay and speak to Lenovo to be told it is an error by UPS and they'll sort it, followed by (a week later) it is an error by UPS but if I just pay it they'll sort it and refund me!? Next I request it be cancelled and am told it has been cancelled and refund will be in my account 5-7 days. I wait, no refund. Yet again I'm contacting them, this time it hasn't been cancelled, just a request to cancel submitted but they've decided to not cancel (without informing me) and are still arguing with UPS. I contact bank and they say they'll deal with Lenovo and get me my refund. Suddenly 2 days later Lenovo are telling me they've sorted issue with UPS and my desktop will be delivered....I have ordered another desktop assuming it was cancelled. Lenovo say they can't cancel it...I contact UPS and tell them to return to sender I won't accept it. Lenovo tell me its been returned to them and can they arrange a redelivery!!! Finally, they tell me I can have my refund but only when I stop my complaint with bank as the bank won't accept refund while my complaints in place....seriously what do you take me for!? I query this with bank and them and suddenly have my refund without removing complaint with bank. WHAT ABOSLUTE BULLIES AND APPALING SERVICE.
YOU'VE BEEN WARNED...DO NOT TOUCH!”
“Would give zero stars.
I have been trying for a year to get a laptop repaired that was faulty from purchase. Lenovo will not honour the warranty. They go round in circles and cancel your tickets in the hope you go away. Dont buy unless it is so cheap you can accept the risk that you have no warranty (even if you upgrade the warranty as I did).”
“Lenovo UK sent out a monitor in error and it took me almost 3 months of continuous chasing to finally have them organise for a TNT pickup and paying my money back. This was the worst experience I've ever had with a company. They were AWFUL and kept repeating the same parrot sentences every time I chased them. In the end I contacted someone in a high rank at Lenovo via LinkedIn and only chasing that person two times did the company finally take action, after almost three months of continuous chasing. I cannot recommend them to anyone who cares about customer service. They have refused to post this review on their website, I posted it twice and both times they emailed me back that it didn't meet their website rules but did not refer to what those were and of course it was a no-reply email address. The ethics of this company is despicable, they put most of their efforts into making it extremely difficult for its customers to complain about anything whatsoever. I will never ever again buy anything from this company. If you do and if you have any issues, you have been warned and you can expect to go through the same nightmare of experience that thousands of others have gone through. Just check out their reviews on TrustPilot or on any other review site.”
“Terrible customer service.
I bought a laptop that had a faulty key cap on arrival and asked for one to be sent as a replacement. The customer service said it had to be sent back to them for repair but they would need 10 days to fix it. I couldn't work without the laptop so i left it for a few months until I had the opportunity to return it for repair. Guess what... a repair that was previously deemed a as Dead on Arrival warranty is now considered a Customer Induced Damage by Lenovo. This is despite notifying the service team of the problem immediately and informing them that I could not return the laptop at the time. Very disappointing from Lenovo and this is the last purchase I will make from them”
“Appalling customer service. Have been waiting now since the start of January for a TNT label to send my faulty product back. I received one, sent it but then they couldn't deliver it due to a missing commercial invoice. Now I need to wait probably another month to receive a new one. They don't care about customers, all they say is to wait 3 business days to contact Lenovo via email. Well then what are Lenovo doing?! Are they disregarding every email they get. I really wish I had read reviews before ordering from them”
“Have been trying for 2 months to return a laptop. I've called once a week and still have not been able to get a working TNT link to return it and get my refund..”
“I bought a Lenovo on line in England. I was charged on the day it was shipped. I was expecting it to come from Dublin to Birmingham. It went to Holland and Germany before arriving in England. UPS then failed to deliver on the day promised, apparently because they didn't have the delivery address. I found this out on the tracking website, no notification even though they had both my mobile number and email address. I contacted UPS, gave them my address and was promised that I would be called and given a delivery time. Nothing. I contacted Lenovo and was basically told not to rely on the UPS tracking website and to give them a week to see what happened. UPS did deliver the parcel on the second day shown on their tracker, but I was not given a time frame as promised. Shambles.”
“The worst company I have ever purchased from. First, Lenovo delayed the laptop by 3 weeks. Then they lost the laptop. Then I requested for a refund. Lenovo who happily take your money the second you buy a product from them, are unable to process a refund directly and send you to Digital River, who must ask Lenovo permission if it's okay to give the customer a refund. What is worse is that Digital River's form of communication with Lenovo is through tickets which apparently take "2 working days to receive a response". A week later and I am still waiting for Lenovo to respond to Digital River so they can respond to me. And all I want is a simple refund for an item that I never received. Appalling system and disgraceful customer service. Never buying a product with Lenovo's name ever again! STAY FAR FAR AWAY FROM LENOVO IF YOU VALUE YOUR TIME AND MONEY!!!”
“Should be a Zero. SCAM. Order received by you, but has been “in transit” over a month..
Customer service says be patient with each “cookie cutter” email.
Asked for refund and have not heard from company. SCAM is all I can say.”
“Bought a Lenovo Active Pen 2 for Yoga 11/30 as a Christmas present for my grandson. Lenovo created a shipping label/charged me on 12/3, with an arrival ETA of 12/10. By 12/14, tracking showed the package had still not arrived at UPS. Four days and countless customer service interactions later and Lenovo still won't tell me what happened, where my package is or when/if it will ship. They won't let me cancel it or change the shipping destination (direct to my grandson) because they say it's "shipped." Coincidentally, this product sells via Amazon - but that says shows the product will not be available until 12/29! No such notice on Lenovo.com or any acknowledgment of a possible back-order by Lenovo customer service. I feel that's deceptive and I no longer trust Lenovo.”
“Lenovo kept my laptop for almost three weeks - it was sent in for repair via Argos (whom I purchased the laptop from). Only for me to be told after these three weeks that the issue I had was not covered by warranty. And even then I was only told this after I repeatedly chased them. They state in their policy they will make repairs within 7-10 days. They had my laptop for nearly three weeks AND there was no repair.
The issue was that the charging pin snapped off in the charging port and was stuck there. Lenovo stated this was due to "customer damage" which is not the case at all! I took great care of the laptop. The issue is down to a poorly manufactured charging cable. My laptop was less than a year old.
I will never buy from this company again and will be sure to warn others about them too! Tantamount to fraud!”
“The worst customer service I have ever experienced. I returned product in August 2020. It is now Nov 30th and still no credit has been received.
I keep getting transferred between departments. Today I was transferred from customer service to credit department which was supposed to be open till 9pm EST, but no reply at 5:45 pm. Looks like everyone went home.
Rating at 0
DO NOY BUY...
Absolutely annoying.”
“Just phoned there so called work shop team absolutely shocking tried 5 times spoke to 3 advisers who hang up on you or cant help with anything I think some head boss should be looking into whoever is at the other end of there phone lines at there workshop as does not look good for company if workers can do that to customers who are only trying to buy spare parts for there machines that you buy.”
“I bought a laptop from Lenovo online. I thought I was also buying microsoft 2019 but they trickd me and gave me a subscription that I hve to download and i stall. they promised to install the real version. The computer came with no instructions, doesn't work and it is impossible to contact lenovo. They are terrible.”
