“One month old. Wifi quit working. Windows disabled it due to a problem. Call the worse customer service department I have ever experienced. After running around in circles pushing button after button to get to someone the guy says in a very muffled very difficult to understand voice hold button on side for 30 seconds. during that time the call dropped. It started all over again. Dropped another call with someone that sounded like they were watching TV or something while talking to me. I ended up calling someone else to resolve the issue. He tells me it will continue to give problems. I am disgusted with the customer service and will regret from this day forward ever buying this product. My advice to any one is do not buy Lenovo...period. get another one that is made of better quality and better service!!!!!”
“My delivery which was supposed to arrive in 1-2 working arrived to me after 3 weeks of delay and the device was defective and I had to request a replacement device and up to now I have wasted 2 months of my valuable time for that and I have not received my device yet!
Don't ever think of Lenovo online shop especially in Germany!
Don't ever think of Lenovo online shop especially in Germany!
Don't ever think of Lenovo online shop especially in Germany!”
“TERRIBLE, IRRESPONSIBLE ,UNACCEPTABLE SERVICE
I bought the LENOVO - Yoga 7i 14" 2 in 1 Laptop - Intel® Core™ i7, 512 GB SSD, Slate Grey on Feb 28th, 2021.
Since then, frequent and inconsistent problems have started. Less than 2 months after I bought it for the first time, on April 24, 2021, the screen started to turn white. However, when I turned it off and on, it fixed itself. I didn't pay much attention to it because it fixed itself. The last month, I heard a noise from the left hinge part of the laptop, I didn't pay much attention to it. After a while, when I wanted to finish my work and close it, the strip on the left hinge side came off and the hinge came off in a way that prevented folding. I didn't force it to fold it and had to leave it open.
TERRIBLE SERVICE
I left it at Currys Barnet store while it was still under warranty and 10 days later the top screen was cracked without being repaired. And they tried to give it to me like that. I did not accept and a new record was created to be repaired. I have not seen such disgrace. I will never ever buy a Lenovo product from now on.”
“Horrible, Horrible, Horrible. Customer service is terrible. I purchase an onsite warranty, had to jump thru hoops, to get a repairman out to the business (this was the first visit). Power button on the computer still not working I sent several tickets to have the repairman come back out. I received an email saying mail the system into them. I called and finally got a customer service rep who called me back. (It is very hard to get someone on the phone with this company) They still didn't want to send anyone out. but not before I jump thru many hoops. I had to log-them in on my phone camera. I had to remote them in on my desktop. My computer locked-up, because the site was unsafe and would not let me more forward. On the phone a very long time. A mess, a mess. I will never, Never, never ever buy a computer from them. Customer service is TERRIBLE, TERRIBLE AND SOME MORE TERRIBLE.”
“Periodic freezing and zero accountability to their customers. I called sales just to talk to a person and they're not open within their own described operating hours.
I'm guessing their investors are about to go bankrupt. A bad company with bad leadership that clearly doesn't care about it's product or the people who buy it.”
“Recived two broken laptops from official store. Tried to get replacement but this was not possible. Absolutely useless and ignorant customer service. Store is keeping still my money for 3 weeks already. Tryed to escalate this cases to managers and lenovo directly but no luck Absolutely ignorance.”
“My laptop had a bit of a bump (dropped from only 2 feet height on to carpet floor), nothing major, no obvious physical damage but wouldn't turn on.
i send to Lenovo for repair (only two months out of warranty). First they quote me for £65 which I've paid but they put a note on all their email requests for money: "Additional parts may be needed, once the repair is progressed. A further quote will be sent in this case for parts only."
Next they sent me a bill for £63, exactly the same thing.
Now they have sent me a bill for £362, still with the caveat that additional parts may be needed ...
This company are absolute sharks, do not buy from them”
“Absolutely shocking support, I paid over £1000 for a mobile phone for it to break within a month, and then spend 3 months trying to return it to be repaired to no avail. Upon trying to figure out how to repair it I found many support staff from Lenovo saying they repair by sending out a used device to replace a new device. Never buying Lenovo or Motorola again.”
“Build quality is very Poor, Warranty is a Joke, and the software doesn't work with the hardwear, making your full time job trouble shooting why your laptop is broken and fighting with the warranty claim to just get something done.
If After spending over £10,000 on top of the range laptops this is how they treat their customers! God help any one buying any other piece of trash they sell.
Nothing but problems from start to finish will be looking elsewhere in future and making sure people know how bad the company and products are.
Stay away.
Issues include:
Screen falls out of a £2000 laptop...
HDMI dosnt work on a £2000 business laptop...
Keyboard feel is inconsistent from laptop to laptop
Laptop runs and works with a external monitor, laptop screen is blank...
USB-C harness broken so that usbc port is unstable for data transfer and unstable for charging.
And many, many other poorly optimised software issues...”
“I sent my Laptop IdeaPad 3-17IIL05 Laptop - Type 81WF for repairs on 10-15-2021 for a motherboard swap! i was told Service expected to be completed by 2021-11-10. So far as today no laptop no calls no emails. I called them a few times already and they keep telling me that they would call me back within 2 days and so far no calls at all! i love Lenovo Laptops, I own a Computer repair business and sell Lenovo Laptops to my clients. but OMG their support is so bad.. I even upgraded my warranty to IHR so I didn't have to ship it to them. I guess from now on i will tell all my clients to stay away from them... I wish i could of give you guys a 0.. I had to order another Laptop for my client since they needed it for work.. they got so mad at me for taking so long with their laptop I felt bad about it.. you guys need to get some real help with your support! 0 Stars from me.....”
“I started on www.lenovo.com/gb/en/phones.
Be warned. When you try to buy from Lenovo you are redirected to buy from Digital River Ltd. On enquiry I received a reply indicating that Digital River are an Irish company "This email has been sent by Digital River Ireland Ltd, the authorised reseller and merchant for the products and services you purchased. "
I decided against the purchase for fear of import duties and VAT being levied, and any future faults with the product.”
“Fault on laptop after a week and have been waiting for two weeks with no update on repair as treu wouldn’t refund or replace. I need the laptop for my study so it‘s a major problem and no one at Lenovo seems to care or help.”
“Shockingly bad service. Ordered laptop. Did not turn up. Called customer service (no idea if this is lenovo or digital river) who told me they have opened a ticket with the warehouse and I need to wait 3 days!!! for a response. as they have no direct way to communicate with the warehouse
What kind of incompetent moron running this place doesn't allow communication between CS staff and warehouse. Customer service then hung up on me. Steer clear”
“Worst customer experience ever. Ordered Laptop on Lenovo UK site. Order despatched from Netherlands. UPS demand Import fees of over £90. At no stage in the ordering process was I told that I'd have to pay import fees or that the stock was held in the Netherlands. Despite over 20 calls to customer service they just mess you around and extend the waiting every 3 days "whilst their logistics team deal with it". If you have a similar problem to mine, you are on your own. Lenovo is misleading UK customers when ordering and not paying import fees which they are RESPONSIBLE for and expect the customer to wait weeks and weeks until they sort it. I would not wish their service on my worst enemy. Customer service talk from scripts, your not allowed to talk with any manager or this so called " logistics team" who as far as I'm concerned don't exist and just an excuse to hold on to your money.”
“Hello,
my laptop was scratched during warranty service (4001343836). The answer from Lenovo is: ''Unfortunately sir, those damages are too minor to provide you a free of charge housing replacement.". And now they propose to pay for the housing replacement.
Is anyone had similar problems? This is really weird. I thought everything should be perfect when I send the product to the official Lenovo service.
Thank you!
Best regards,
Yaroslav.”
“You are a trash company. I have had to get my computer fixed THREE times now!! It just kicked me out my FINAL exam for school after being frozen for 5 minutes not allowing me to do anything. You guys do NOTHING to fix the problem!! Your customer support can not even speak English and are absolutely useless! Absolutely trash. Do not ever get ANYTHING from this company!”
“I couldn't give 0 stars unfortunately. It has been a year long saga with Lenovo and ultimately they have fleeced me out of money - avoid at all costs!!!
I ordered the first laptop in 2019. It stopped working after 9 days and another laptop was sent and I tried to return the first they didn't turn up on the day selected. Then the pandemic hit and I continued to try and return the original laptop. In that time partially due to their poor customer service and the overall sub-par performance of the laptop I decided to return both. The concept of returning the second laptop seems to have been too much for them to compute and after numerous phone calls/emails/explanations to multiple employees I was finally able to return both laptops. The delivery day was set for early May 2021 without being given any choice in the matter - please note that this saga began in 2019... I know the pandemic has slowed certain operations down but this seems to have consumed my life for the last 1.5 years. I phoned the customer service team to explain that both laptops would be put in the same cardboard box/packaged together, which was accepted and agreed upon by them. Lenovo then claimed the refund would be issued in 5-7 working days once the package has been received....
12 working days later I contact them regarding confirmation that the laptops have been received and my refund can be issued. Nothing had been done and again I got an empty apology.
Now 4 days after that phone call, I receive an email stating that I haven't returned the original unit (the faulty one that broke in 9-days). I explained they are in the same box and to confirm both units are in there, moreover there had been a ticketing issue previously (their mistake) so I asked them to check there hadn't been another because why would I want to keep a faulty unit?
In response Lenovo re-stated that the original unit had not been returned and if I wanted my refund I needed to supply evidence that both units had been returned!
Initially I thought this was a joke... thankfully I had taken pictures of the laptops and the accessories prior to packing, had phoned customer service the morning of/day after delivery, have confirmation from tnt that the items were collected; but who knows if that will be enough for them (they seem to be trying anything to squirm out of issuing the refund; bare in mind this is a company with a net worth of US$50 billion).
I have nothing but disdain for this company and it seems as though I'm not the only one. I also see a few have partaken in legal action against the company and I can completely see why/am considering it. The amount of stress this has caused me over the year is horrendous. I also wrote this review whilst waiting for a customer service representative to take me off hold - 50+ minutes and still waiting...”
“I would write about my issue in full, but for those who don't feel like reading this review for 5 or 10 mintes, I will try to summarize:
-my Lenovo Ideapad flex 5 laptop for which I paid around 580€ stopped working properly 6 months after purchase (previously worked perfectly and I liked it). The screen wouldn't work at all. No way to access BIOS or anything like that. Problem was caused right after a Windows update. I did my research and many customers are reporting the same problem, in the exact same conditions, which suggests this might be a factory defect. It is Saturday the 20th of March and Customer Service is only Monday to Friday at least in Germany so I just open an online ticket and wait.
-Monday the 22nd of March: upon contacting Lenovo they try to upsell upgrade of guarantee so they can send a tech to my home to check my laptop before sending it to them; when I tell them I'd rather stick to standard guarantee they tell me that "due to the pandemic" it might take longer than expected. I ask them how long is that and they advice 10 days for the reparation of the device plus shipping times
-a few days after I send my laptop I receive a SMS message saying my case has been cancelled. I call customer service and they struggle to find my case. Finally they find it and ensure that everything is in order, that they have received my laptop and is awaiting reparation. They don't know why I received that SMS. Later I found out that my case has been duplicated in their system.
-during the next couple of weeks I tried to remain patient and I sent several emails asking about the status of my reparation as in the website if I introduced my serial number it said something like "case completed". One of the answers that I got to my email was on the line of "I can't find your laptop, are you sure you have sent it to us?". I called about 3-4 times and every time they assured me the laptop is there and still awaiting for a reparation, but they couldn't pull more information or pass me with a supervisor/responsible person.
-at the third week after I sent my laptop I received an email saying my laptop was about to be repaired but they were awaiting parts. I call again to ask how long can this take, they tell me 1 week tops for parts to arrive and give me a estimated date of when I will have my laptop back home: "by next Friday" referring to Friday the 24th of April. I am still waiting.
-on Monday the 26th of April I call them to know why did my laptop didn't arrive. They tell me they are waiting for parts. At this point we are 5 weeks into the issue or so. Lost count. My patience is depleted and I want answers. The guy on the phone does his job very well and is patient and polite but tells me basically the company is not going to do anything about my case: they are waiting for parts and waiting it is. No estimated date of when the parts will come. He estimates that they will come "by the next Friday", the 6th of May. The story sounds familiar. I ask him of alternatives but apparently there is not any: he can't pass me with a person with more responsibility in the company, nor provide a email where to address a complaint. The only option he offers is for me to leave a feedback when the issue is resolved. I explain him I want to speed up the solution and don't care about feedback forms. He apologizes and all that but no solutions at all. I ask for a substitution laptop. He says it is not possible.
-7th of May: I call again, they are still waiting for parts. This time the person who picks up the phone says she can contact her colleagues and they will email me with further information. I receive the email with "further information", which just says they are waiting for parts. I lose my temper and I write an unpleasant email where I make clear how unhappy I am with the company and it's way to fool their customers. A few hours later I receive an email saying the parts have arrived and that it won't take long. Draw your own conclusions here...
-8th of May (when I am writing this review): I receive an email saying my laptop has been repaired and will be sent to me after it passes a quality test. I will believe it when it is here. Then I will sell it as second hand and never buy Lenovo again.”
