“Bought an excellent little gaming laptop, very good spec at a very good price as i bought it on offer. It has been going now for some 9 months without the slightest issue. Excellent build quality. Only issue for me is that i wish they couldve allowed a RAM upgrade at point of sale but thats a minor issue.”
“I bought a Lenovo all in one computer from Brent Cross John Lewis, about a year ago, in the last few month it has been going wrong,so I contacted John Lewis Technical Support team who were always to assist over the phone,and even though it was ok for a short time it went wrong again. But their technicians were very helpful . At the end of last year I bought a 5 year contract for just under £500 from UK Instant Support Team, which I was led to understand was part of Norton? I have contacted their technicians a few times about the computer problem,which there technicians took over to test software.They corrected but after a few hours the faults appeared. One of their technicians said I should change the battery in the mouse, but a wired mouse does not have a battery? I was given aa number of the person who set up the agreement, but can never get him? at 90 this has caused me frustration, disappointment, & feeling none of these technicians are able to correct the computer fault. What I do not understand is how these experts can not solve this computer problem? This experience has over all made me unhappy even though it appears they seem to try to correct the continued problem. Having paid £500 I feel that even though they try to correct the computer problem, they have not done so.”
“Duplicate contect show. My contact 280 but he showing 423 why I don't no merge duplicate contect but 2-3 days after he showing same 423 contect plg solve my problem my Gmail add. sgnrjogendra@gmail.com”
“My lenovo Yoga 910 is a real pleasure to use, at the office it far exceeds its capabilities, at home it turns into my all in one entertainment center.”
“I have an old T520. The keyboard was great. I got used to it and it worked well.
Also have a desktop where I use the Thinkpad keypad dk-855. It is pretty much the same as the T520.
So...I recently purchased a P15. Never even thinking or realizing they (Lenovo) would
Have a totally different keyboard.
To me, this is a keyboard from Hades.
It has a stupid number pad on the right side, which pretty much moves the center of the actual keypad offset to the left. The trackpoint is not in the center. You have to move the laptop to have the keypad centered to your hands, And of course, now you are looking not at the screen center but the left side of the screen.
Did I just pick the wrong laptop, or are they all now like this?
Can it be swapped out ?
Thanks,”
“My Lenovo ideapad3 has several issues. First the ideapad randomly turns off the Google mail so I can neither send or recieve. I have had it in (under warrenty) but the fix only lasts for a couple months and then my email is off. Second it suddenly starts to run throug all the programs and apps like it is doing a defrag scan except it is just repeats over and over. I have to turn off the machine and allow it to reboot, sometims I have to do this several times. And every once in a while it just locks up and again I have to turn it off and restart.
I have called their teck support but the support is in India and so language is an isssue. Short story they were no help.”
“Very poor customer service. Warranty webpage is appalling and the customer service telephone number keeps putting your through to technical help. Trying to purchase extended warranty, as it was an option on my login page, only to be told that it couldn't be done. No option to discuss or solutions given. No direct email address or phone number for customer services or complaints. Extremely poor.”
“Ordered a laptop with win 10. Came with win 7 and certificate to get win 10 from Lenovo. Repeated requests through a complicated system never got upgrade. Reported to state AG t”
“The product is only a couple of weeks old the the customer service stinks. My order has been shipped out in 5 different shipments over a 6 week period with DHL Lenovo wont let the package be left in a safe place so I missed DHL on 1 occasion and have had discussions with DHL about me picking it up. In the mean time Lenovo sent me a email the I didn't see to reply in 24 hours or we are returning my package and charging 20% restocking fee. Don't order products through Lenovo.com”
“DON'T buy from here
Don't buy from here! 1800€ Laptop Lenovo legion 5 pro suddenly won't boot, luckyli I got the 2 year premium warranty care so they offer a onsite repair (to replace probably the mobo). However... because I didn't buy the 1 year warranty for a silly 20euro to replace my SSD all my data will be lost. I asked for a additional service for the lenovo technician to save the SSD first but they deny due to a compromise of my personal data, according to the customer support, do they even care? Rather destroy everything, absolutely ridiculous, makes me so mad. If a choose to save my SSD to save my important data at a shop in my town, the warranty from Lenovo will be cancelled and if it is a faulty laptop I can't get my money back... hellish and unbelievable, I don't even want the warranty repair I just want my money back from the pc and say bye to all my data and forget about it all. If anyone have a good solution on this I would love to hear from you! Or if there is none, can we please bring them to court and see if we can shut it down so no one else has to go through this stupidity.
Date of experience: March 25, 2024”
“I ordered a tablet and cover on Feb 5th. Due to not being able to receive with signature and unable to reschedule a delivery (UPS said that either option had to be initiated on the shipper's end, which Lenovo refused to do), the tablet was returned to Lenovo. They processed the return on February 23 (confirmed by email), and here it is month later, March 23, and I have not received my refund of $357. Lenovo customer service is THE WORST. They keep extending posting my refund when originally they said it would be 3-5 business days. DO NOT TRUST THEM! I will be calling my credit card company to dispute this charge. I bought a Samsung. Very happy.”
“I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered (2/5/2024) to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.
Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.
Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS”
“Fraudulent sales practices - Price Protection Refund
The Price Protection Refund they promise is a complete fraud.
The price dropped significantly shorty after purchasing the Thinkpad and the salesperson assured us if this happens they would refund the difference.
Conveniently the product suddenly became unavailable on their website.
We shared screenshots of the reduced price (on the Lenovo website) but no response to the refund request.
Hours on calls, online chats, passed back and forth, promises to resolve it without any conclusion and never any call backs.
Disappointing as the product is good quality.”
