“I bought a Lenovo yogi i7 three weeks ago, in April, 2020. I bought their premium 4 year extended warranty and tech support. Those of you who are thinking about getting their extended coverage, PLEASE DON'T! YOU WILL BE WASTING YOUR MONEY. I called three times. Each time, I got rude, INCOMPETENT morons to "advice" me. These are bunch of incompetent nitwits. Don't bother. BUY A MAC.”
“I bought the laptop mid November 19, since then it has spent more time with their repair department than it has with me, three times it has been repaired, all for the same issue, on start up it comes up with "preparing automatic repair", it then does nothing, they have replaced most of the insides, motherboard, SSD and other items each at least twice, it came back before Easter, started up again guess what same again.
I demanded a refund, and was told that they could not do that. I asked to speak to a supervisor/manager and was told that that was not possible as he was going home soon and then cut off.
The laptop was bought off the Lenovo website, but the laptop was delivered via a company called Digital River Ireland Ltd. They are a nightmare to contact, they do not have an address you can get hold of them on, but a C/O address based in Accrington but with a London telephone number. Twice I have tried to call it, half and hour wait each time only to be cut off each time when I told them what I wanted.
I would have thought a company like Lenovo would have a proper customer services team in place, not a third party organisation that acts like a back street cut and shunt outfit.
I cannot advise anyone to buy direct from Lenovo not due to the products, but the after service which is the worst I have ever come across, down to the credit card company now.”
“The customer service from Lenovo and Digital River has been absolutely abysmal from the moment I placed my 2 orders in the last 2-3 weeks.
The customer service staff do not seem to have any information available to them about orders (everything results in a ticket being raised and no-one getting back to me), and there is a shocking disconnect between the customer service team and the warehouse. I have never experienced anything like this, and do not intend to purchase from Lenovo again.”
“23 March
Definitely not professionals and not even close
I never went through a frustrating experience as i did with lenovo Uk & Ireland
Don't expect your item to arrive the first month but expect loads of broken promise emails and wrong person delivery mistakes .. each time you order an item you get a different issue surprise
And guess what .. i still didn't receive my monitor. A lot of work loss”
“WARNING: Do not buy a Lenovo product unless you are OK with the following. After you have used your computer for a few weeks, Lenovo will take over your computer and install Bing as your browser, overriding whatever you were using including all your bookmarks. In my case, it made it impossible to access my Google Chrome. When I called Lenovo to complain, I was told that they would fix it if I purchased a software service contract for $199 for a year or $90 for a month. I asked to speak to a manager and was told that I would receive a call. Not surprisingly, that never happened. Fortunately, enough people have dealt with this problem that there are multiple entries on the Internet instructing how to fix it yourself. If you want to deal with such a sleazy, unethical company, be prepared. I think that you would be better advised to purchase a computer from a more reputable company.”
“My computer was purchased April 5, 2019. I had connectivity issues where the computer would drop connectivity constantly. I contacted Lenovo and purchased an extended warranty after several other issues with the computer. I finally had to mail it in to Lenovo after it refused to start. They claimed I would have it back in 9 days. 13 days have gone by and no information from Lenovo. I called and they claimed they had to replace the motherboard and were waiting on parts. I should have it back in 3 moer days...that's 16 days. I am not happy at all with Lenovo and will not purchase another product from them.”
“Terrible experience with Lenovo. I have built and customized a lap top in their website and paid £2.5k for it. After two months my lap top was not delivered and could not be found. They have opened an investigation and, after 3 weeks, they gave me no notification or position of what they were doing about the case.
I had to call them again to ask for a refund and they asked for 8 business day to do it. Unfortunately I'm taking legal actions against them as this is the worst customer service I have ever seen!”
“I bought ThinkPad tablet x1 gen 3 it cost me around £2000 with top spec.
quality is questionable my tablet stopped working after 23 days of receiving it. Shocking knowing that it past some military test.
Lenovo with partner River Ireland has extremely bad customer service. It looks like they are armatures trying to get peace of the market by not looking at their customers. Just selling goods and services and ignoring us. Like dishonest people do.
My journey with Lenovo and River Ireland started on 1 march 2019 (bought tablet from Lenovo.com web. But invoices are from River Ireland) when I place an order. Tablet received around 12 march 2019. Tablet stopped working 4 April 2019. Called to Lenovo tech. support I was advised that they can collect and fix it. But i wanted full refund because I believe it’s not to satisfactory quality (stop working in 23 day). Advised to go to River Ireland but no result they were sending me forwards and backwords through departments till this day 08 May 2019.
My advice to you forget Lenovo and digital river ireland ltd that they exist it is frustrating to get it sorted when they give a dam about you.
I will never buy again from them and if i will see that someone is partners with Digital River Ireland LTD i will cancel my order straight away. I advise for you to do the same.”
“Terrible technical support - why waste money on agents that want to do the bare minimum and suggest returning the desktop where I bought it from, rather than finding a solution?
Again, my issue was trying to find out why the Lenovo IdeaCenter all-in-one desktop was giving me the error "an internal error has occurred" when I tried enabling the BitLock from the Windows Pro that I just purchased.
I downloaded drivers, I rebooted it. It's something inside the desktop that is preventing the BitLock from enabling.
Yet your tech support says contact Microsoft or return it.
Bravo Lenovo.”
“I just called them. I waited 35 minutes in a complete silence. The lady said "briefly silence". So disappointing of the product and the customer service. I started recording after minute 17. To prove the long sinlence wait. Unbelievable. For buying products they answer right away.”
“Product freezes (Lenovo laptop Thinkpad E 520) two weeks out of the box. Light use. One program (netbeans) running. Mouse freezes. Screen freezes. Won't turn on. Work gets lost. Have to rent a computer for work.
**Computer still under warranty**
Customer support: If you want us to look at it, pay us $34 to generate a shipping label for you. Or choose your own courier. No you will not be reimbursed shipping on this faulty product that now needs to be fixed.”
