Weeks of run around with Lenovo sales and customer service ... and still have not be able to get a new computer that is not defective. My first computer I ordered the first week of July was canceled - in an email. I called to inquire, and was told it was no longer available. I had already purchased the computer, but now they were switching me to another model. That model arrived with a defective screen (a blue line running through it). I called to get a replacement. The order was held at the warehouse for some reason for an extra 10 days, and I was traveling by this point... without the computer. When I called to try to reroute the computer I was told it was not possible and that I would have to wait for the shipment to 'run its course' meaning I had to wait for it to ship, let UPS try to deliver it 3 times and then have it shipped back to the warehouse. I called today, and found out that the computer had gone back to the warehouse last week - no contact from Lenovo. But now Lenovo is telling me that the model I ordered is no longer available (but wait ... what happened to the one that just went back to the warehouse?). So now Lenovo is upselling me for more money to try to get a similar model.