I bought a Lenovo on line in England. I was charged on the day it was shipped. I was expecting it to come from Dublin to Birmingham. It went to Holland and Germany before arriving in England. UPS then failed to deliver on the day promised, apparently because they didn't have the delivery address. I found this out on the tracking website, no notification even though they had both my mobile number and email address. I contacted UPS, gave them my address and was promised that I would be called and given a delivery time. Nothing. I contacted Lenovo and was basically told not to rely on the UPS tracking website and to give them a week to see what happened. UPS did deliver the parcel on the second day shown on their tracker, but I was not given a time frame as promised. Shambles.