Terrible customer service. I bought a laptop that had a faulty key cap on arrival and asked for one to be sent as a replacement. The customer service said it had to be sent back to them for repair but they would need 10 days to fix it. I couldn't work without the laptop so i left it for a few months until I had the opportunity to return it for repair. Guess what... a repair that was previously deemed a as Dead on Arrival warranty is now considered a Customer Induced Damage by Lenovo. This is despite notifying the service team of the problem immediately and informing them that I could not return the laptop at the time. Very disappointing from Lenovo and this is the last purchase I will make from them