Do not purchase from Lenovo. I have always had Lenovo products however this last experience has put me off ever trusting this company again. Sadly, nothing to do with the product but solely down to the customer service. You're told a different story each time, and some emails I've received are bullying in nature. Basically, purchased desktop from UK site, paying VAT as is clearly itemised on the bill, only to find out it is shipped from Netherlands and I have import tax to pay to UPS. No mention of this on their website. I don't pay and speak to Lenovo to be told it is an error by UPS and they'll sort it, followed by (a week later) it is an error by UPS but if I just pay it they'll sort it and refund me!? Next I request it be cancelled and am told it has been cancelled and refund will be in my account 5-7 days. I wait, no refund. Yet again I'm contacting them, this time it hasn't been cancelled, just a request to cancel submitted but they've decided to not cancel (without informing me) and are still arguing with UPS. I contact bank and they say they'll deal with Lenovo and get me my refund. Suddenly 2 days later Lenovo are telling me they've sorted issue with UPS and my desktop will be delivered....I have ordered another desktop assuming it was cancelled. Lenovo say they can't cancel it...I contact UPS and tell them to return to sender I won't accept it. Lenovo tell me its been returned to them and can they arrange a redelivery!!! Finally, they tell me I can have my refund but only when I stop my complaint with bank as the bank won't accept refund while my complaints in place....seriously what do you take me for!? I query this with bank and them and suddenly have my refund without removing complaint with bank. WHAT ABOSLUTE BULLIES AND APPALING SERVICE. YOU'VE BEEN WARNED...DO NOT TOUCH!