I couldn't give 0 stars unfortunately. It has been a year long saga with Lenovo and ultimately they have fleeced me out of money - avoid at all costs!!! I ordered the first laptop in 2019. It stopped working after 9 days and another laptop was sent and I tried to return the first they didn't turn up on the day selected. Then the pandemic hit and I continued to try and return the original laptop. In that time partially due to their poor customer service and the overall sub-par performance of the laptop I decided to return both. The concept of returning the second laptop seems to have been too much for them to compute and after numerous phone calls/emails/explanations to multiple employees I was finally able to return both laptops. The delivery day was set for early May 2021 without being given any choice in the matter - please note that this saga began in 2019... I know the pandemic has slowed certain operations down but this seems to have consumed my life for the last 1.5 years. I phoned the customer service team to explain that both laptops would be put in the same cardboard box/packaged together, which was accepted and agreed upon by them. Lenovo then claimed the refund would be issued in 5-7 working days once the package has been received.... 12 working days later I contact them regarding confirmation that the laptops have been received and my refund can be issued. Nothing had been done and again I got an empty apology. Now 4 days after that phone call, I receive an email stating that I haven't returned the original unit (the faulty one that broke in 9-days). I explained they are in the same box and to confirm both units are in there, moreover there had been a ticketing issue previously (their mistake) so I asked them to check there hadn't been another because why would I want to keep a faulty unit? In response Lenovo re-stated that the original unit had not been returned and if I wanted my refund I needed to supply evidence that both units had been returned! Initially I thought this was a joke... thankfully I had taken pictures of the laptops and the accessories prior to packing, had phoned customer service the morning of/day after delivery, have confirmation from tnt that the items were collected; but who knows if that will be enough for them (they seem to be trying anything to squirm out of issuing the refund; bare in mind this is a company with a net worth of US$50 billion). I have nothing but disdain for this company and it seems as though I'm not the only one. I also see a few have partaken in legal action against the company and I can completely see why/am considering it. The amount of stress this has caused me over the year is horrendous. I also wrote this review whilst waiting for a customer service representative to take me off hold - 50+ minutes and still waiting...