I've had to send my laptop in three separate times because each time the repair team either completely ignores the problem or makes it worse. I had a flashing screen and they send me a new screen of much lower quality than what I initially paid for. Then I sent it back to get it replaced with the same quality monitor I paid for, but instead my repair number got mixed up with another customer's and they sent it back not having fixed anything. Now I've got to send it back a third time. Unimaginable incompetence on all levels.
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