Absolute waste of space!!! Shocking service for supposedly a popular global company. They will happily take your TV for repair but then give it to someone else and then make you feel guilty for demanding your product back or a full refund. We are exhausted from the fight to get what is rightfully ours. I just hope the people with our TV are very happy with their massively upgraded TV!!! LG I'm afraid that you need to go back to basics otherwise you are seriously at risk of going bankrupt.