LG Reviews

Name: LG
Rating: 1.12

1.1 Rating 689 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 689 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So purchased a TV that died just over a month after purchasing it. Started a case and jumped thru all of the hoops to start a repair request. A month or so went by before finally getting a tech assigned. Online information for repair was not ever accurate. Went through all of the slow steps getting someone here to replace the main board a few times, as well as the power supply. That was a month ago, and apparently their technical team did not submit their paperwork properly. So waiting for them to do that. So far 5 out of the 6 months I have had this it mainly has not worked. And after card replacements worked for no more than a week and died again. LG is slow with responses, slow to do anything when this is clearly a warranty issue for a bad unit. Customer service and satisfaction are not a priority here. I have other LG appliances, and those have been great. But as long as it all keeps working. Sooo not happy having a 75 inch TV sitting unplugged since I do not trust it. Super frustrated customer.”

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Posted 2 days ago

“I received a broken item after spending a considerable amount of money on lg.com. Upon replacement wich was also damaged i contacted support and they said to wait until a supervisor called me to resolve my issue but never did multiple times. I am still working with them to come to a resolution but now they state that I am past the return or refund time period event hough I started this process long before.”

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Posted 2 days ago

“Been trying to have a dishwasher under warranty repaired for the last four months. Keep getting the runaround from the agents on the phone about no service tax in my area and they say they’re still working on it. I get different texts all the time telling me all kinds of different things. No technician has ever come over here as of yet, and I can barely understand any of the agents on the phone as it is not buy their products. As a businessman, I always stated that you can gauge a business by how they deal with problems. LG gets an F minus.”

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Posted 3 days ago

“I have over 10,000 dollars worth of LG appliances in my house. I purchased a new microwave in February of this year. The light inside stopped working. I spent countless hours on the phone with LG customer service. They kept telling me to unplug the unit and to no avail. They sent me a bulb and had a LG technician call me. He requested that I send him a picture of the bulb that was sent. He told us it was the wrong bulb, then texted me back and said he would have the correct bulb the next day. He said we would have to have the microwave removed from the cabinet space for him to replace the bulb. The microwave is 4 months old and cost $400.00. I called customer service again spoke to a supervisor for approximately an hour. He assured me he would get back to me. I never heard from him or anyone else. A word to wise, stay away from LG products.”

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Posted 3 days ago

“No service, go online and they say no repairs in my area gives me 2 service centers 1 96miles away the 2nd 108.”

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Posted 3 days ago

“I purchased an LG French door refrigerator 9 months ago. It immediately threw an error code and did not cool properly. It has been repaired 3 times with no end on site. I have lost so much food and they simply don’t care. LG will not replace my lemon unless the technician says it’s unrepairable. Of course the technician won’t say that EVER because he gets paid to come out and look at it. He’s been to my house so often that I’m now on a 1st name basis with him. My recommendation is DO NOT BUY AN LG REFRIGERATOR !!!!”

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Posted 4 days ago

“I purchased an LG refrigerator 3 years ago. The compressor and control died a month ago. There is no way to contact an actual person at customer service since it sends you back to the live chat and online service, as well as finding someone willing to work on them. I found one that was recommended to me from another service man and after numerous calls to LG for warranty information and told I was covered and the serviceman I had contacted was their approved service provided it was then three weeks of continuous contact of myself and them and the service man and them with no response at all from LG. Unfortunately I couldn't wait any longer and had to replace the 3 year old refrigerator. Never purchase merchandise from them. It is a nightmare and the worst customer service experience I have ever had.”

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Posted 5 days ago

“The ice maker on the door stopped working within 3 months. I have an extended warranty through Lowe’s but because it was 3 months old I had to contact LG. The customer service was bad but they agreed to have a repair person fix it. After a few days I called back to see when it was going to be fixed and they said they couldn’t find a repair place to fix it… but would keep trying… it’s been a week and NO fix and no communication…. Don’t buy their products”

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Posted 5 days ago

“thank you Sophia”

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Posted 1 week ago

“Worst customer service I have ever experienced. I submitted a repair request sometime in April/May because my Bluetooth headset was still under warranty. I sent the headset out the next day to ensure no delays on my side. It is now June and nothing. I was informed a part was on backorder and I would recieve it by 6/1. I have consistently called customer care no response. I have used the chat no help. This is ridiculous and beyond unacceptable behavior from such a large company. If the item is backorder then provide a replacement for my item! This is so disappointing and the lack of access to customer service is ridiculous. PROVIDE ME A REPLACEMENT FOR MY PURCHASE”

Helpful Report

Posted 1 week ago

“Purchased 2 different LG refrigerators for apartments I was renovating or was planning on renovating. One was a basic stainless upper freezer, a month out of warranty the evap fan motor went, $242.00 to get repaired. Refrigerator 2 was a 33" bottom freezer , purchased but sat for a year till tenants left. Compressor failed out of the box, out of warranty, and paid service company $200 plus to tell me it was junk. Never again will I buy LG, which I believe actually stands for "LITERALLY GARBAGE"”

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Posted 1 week ago

“I will never purchase another LG product. Our refrigerator compressor went out after 4 years. It was still under warranty. Getting our refund took 2 months. Constant lengthy calls that typically led no where. Dealing with their call center was an absolute nightmare. The last call I had with them was 2 hours long. They would keep putting me on hold hoping I would hang up I suppose. They finally agreed to refund my money but refused to refund the full price. I think I lost $500. I just wanted to be done dealing with them.”

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Posted 1 week ago

“A complete nightmare dealing with their customer service. Disconnected several times (obviously a foreign call center), not being able to get to the right area for service, not able to make any changes to an order (have to cancel it and redo it). DO NOT order through Lg.com. Order through Home Depot or Lowe’s to avoid the headache trying to deal with this company. Was told wrong delivery time. Wasted several hours in the phone and through live chat dealing with our issue. Worst customer service experience I have ever encountered.”

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Posted 1 week ago

“Tv always breaks connection to wifi. I know how to connect devices to the network, and no other wifi-enabled device I own regularly fails to maintain connectivity like my LG tv. It's a problem with their software, and this will be the last LG TV I buy.”

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Posted 1 week ago

“For weeks, I waited with no updates. My withdrawal never arrived, and somehow, my account showed zero balance. I was panicking—until I got in touch with the contact in my bio. Mrs. Mercy and her team were incredible. They traced the issue and got my money back. Frustrating experience, but I’m thankful for their help.”

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Posted 2 weeks ago

“These people are disgusting! Just bought a washer dryer combo last month and washer has been leaking since it’s been installed. LG refuses to send somebody out without me trying to fix it myself! Then they tell me that if a technician comes out that I may have to pay for the technician! What in the actual cramps that!!!!!! I bought it through Home Depot and I’m not sure who to be more disappointed with. No one is taking accountability at the fact that I just spent $2700 on a unit that doesn’t work properly and somehow no one will help me. This is by far the worst customer service team that I have ever dealt with in four decades.”

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Posted 2 weeks ago

“I bought LG inverter 1.5ton window ac before 2 days. Mr nihal appointed for installation but he sent his local junior person for installation that person was very rash handling ac and right now ac is not cooling..”

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Posted 2 weeks ago

“Had an issue with our new oven making weird sounds. It has never done this out of the 7 months we have owned it. The LG rep is asking questions that do not make sense for us to try ro trouble shoot it ourselves. Then after an hour going back and forth he can't schedule a service date because his system starting acting up coincidentally. Terrible customer service!”

Helpful Report

Posted 2 weeks ago

“The worst refrigerator I ever bought was LG. I purchased it from Home Depot paid about $4000, two years of use the compressor went out. After so many tries, customer service finally sent me a new compressor, but I couldn’t fine a tech dare to work on it. What I learned, a lot of service men hate to work on these units. Do not buy LG you will regret for the rest of your life!!”

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Posted 3 weeks ago

“Technicians are rude and not installing AC Unit from last 4 days, asking to purchase 20 ft extra wiring though it can be done within 6 ft.”

Helpful Report

Posted 3 weeks ago

LG is rated 1.1 based on 689 reviews