LG Reviews

1.2 Rating 252 Reviews
4 %
of reviewers recommend LG
1.2
Based on 252 reviews
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LG 1 star review on 7th May 2024
Mari Duque
LG 1 star review on 29th April 2024
Abdulrahim
LG 1 star review on 29th April 2024
Abdulrahim
LG 1 star review on 27th April 2024
Ruth Honick
LG 1 star review on 18th April 2024
Russell Harvey
LG 1 star review on 18th April 2024
Russell Harvey
LG 1 star review on 18th April 2024
Russell Harvey
25
Anonymous
Anonymous  // 01/01/2019
If you are thinking of buying an LG TV......dont, the customer service itself is,for lack of a legally said description, BAD. The build quality,good. Picture quality fair. Price range N/A as does not do what it is supposed to do. Example you sit, press tv guide and wait, and wait some more..... ah there it is... scroll down.. oh wait nothing there, wait up to 5mins .You get the picture, or rather you dont!? Many months down the line,promised calls not happening, useless tv..apart from first page. And still waiting. Online search of problem shows exact same modus operandi, with many many people having a dismissive LG response. Even Which magazine comments have been seen to acknowledge this common problem YET still Which seems to show itself up not reviewing a tv properly that you cant watch,just its build quality. Its not inspiring confidence in people Which! This ones blatantly obvious! So to Google people not Which read, the complaints not the eh hem favourable comments,after all its when I goes wrong is what you SHOULD be reading.
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Posted 3 years ago
LG washer/dryer only a few months old stopped emptying displaying OE code. Did all the troubleshooting but still didnt work. Believe that the cause is a faulty pump. LG unable to send an engineer for 12 days. A local authorised LG repair man advised me that he was unable to obtain a replacement pump, and in any event was unable to assist because instruction to repair had to come from LG. If he touched the machine it would invalidate the guarantee. So i am forced to wait the 12 days and fear that when the LG engineer comes, he will tell me there is a long wait to supply a replacement pump “because my machine is such a new model”. An absolute disaster for me and my family of 5. I find it incredible that LG are so slow in attending and will be gutted if there is a further delay to provide the spare part. Worst of all The LG help line people are totally uncooperative and tell me that they do not have a complaints department. I find that difficult to believe!!!!
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Posted 3 years ago
washing machine - warranty beware purchased a washing machine with 5 year warranty. registered the warranty on the day by ringing a number on the LG card - register now for free guarantee and received unique guarantee code. very surprised after 2 years when domestic and general write to me and state warranty is up! it turns out LG refuse to honour any extended warranty, I was supposed to go online and register not use the LG register now for your free guarantee. this is merely a call to domestic and general to sell you an insurance policy after the 2 years are up. LG you have acted gisgracefully.
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Posted 3 years ago
Sent a 55 inch TV for repair which cost £519 and this needed a new screen. Picked up by courier and brought back only to be worse than when it went in the first place. At least I could watch the TV before this went for repair, it is now a black screen with sound only. Customer services and LG resolution team manager have been appalling and offered me £20 having been without a TV for almost 2 weeks and it now needs to go back for a repair that I have to arrange again. No compassion from the sarcastic unbothered manager who doesn’t care about their customers. Avoid LG altogether and the repair service is beyond belief.
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Posted 4 years ago
Bought a new OLED TV from Currys 15 months ago. Model OLED65B7V at a cost of over £2000. I now have 2 wide green lines across the bottom of the screen known as burn in. It appears this is from watching the news channels that have breaking news banners. Using "You Tube" to display a red background I can see the logo BREAKING NEWS on the bottom left corner of the screen. The guarantee does not cover burn in and any attempt to remove the burn in has failed using the TV pixel refresh options. What a waste of money. Will have to bear with it until I can afford a good Samsung QLED TV.
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Posted 4 years ago
Received damaged american fridge freezer, initial customer service was good, but it then started to fall apart. incomplete replacement door sent out when I asked for a total exchange after waiting over a month!, 2nd replacement door finally received, got that fitted then cooling fan broke down, this product cost approx. £1000 and only had it a few months. Management never call back when they promise and compensation offered was £20 ! LG have a good reputation but their customer service sucks. Exchanged for Samsung
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Posted 6 years ago
terrible customer service
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Posted 6 years ago
Simply the worst company I have ever dealt with,
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Posted 7 years ago
Dear LGcanada you have the worst customer service ever and your appliances suck. Anyone looking to buy home appliances stay away from LG
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Posted 10 years ago
Terrible service. They charged us for a service call - $280
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Posted 10 years ago
LG customer service is bad. Made an appointment with a technician at 10.30am, now it's 11.30am. Complained twice. Still not here.
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Posted 10 years ago
LG is rated 1.2 based on 252 reviews