LG Reviews

Name: LG
Rating: 1.18

1.2 Rating 252 Reviews

4 %

of reviewers recommend LG

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Metrics

1.2

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me 2 tvs,one does not even turn on. They want to repair it,I don't want a repair it's a new TV! I will be filing a lawsuit against this fraudulent company.”

Helpful Report

Posted 1 day ago

“First, I could not understand the agent. I had to ask her to speak slowly and clearly. Second, she had trouble understanding what I described as the problem. I had to do that several times.. We had to unplug the washer turn off the breaker wait turn it back on and try it again. Everything was fine but when we asked why this happened she kept asking us if we had a glitch. We said we didn’t know if we had a glitch that’s what we were trying to find out from her. then when my husband asked if someone could check this out because the washer is not a year old yet she said we would have to pay to have somebody look at it since the problem was resolved. When he said OK, how much will that cost she said I cannot tell you. It just seems like we hit a lot of walls in this interaction with the LG agent. When we hung up, we were happy to have the problem resolved, which seemed to be that the controls had frozen up. But we didn’t feel satisfied with our interaction and didn’t feel very good about LG. In fact, I remarked that I didn’t think I would do business with LG ever again. Do they care? I really doubt it.”

Helpful Report

Posted 2 days ago

“Atrocious customer service! LG’s warranty and extended warranty mean NOTHING. I feel ripped of and traumatised after dealing with their customer service. It is unbelievable!”

Helpful Report

Posted 2 days ago

“I called customer service to set up an appointment to repair my oven. The man hooked me up with somebody from the Philippines and this person from the Philippines said I would need to give them my credit card number and put up $401 before before the repairman even arrived, I have never heard of this. I worry about the type of people who handling these service repair calls are even took and made a second call Nasta if I could speak to the supervisor, she put me off like six times wrote her nose and said the supervisor will call me they never did , somethings up with that. I’m gonna call corporate tomorrow.”

Helpful Report

Posted 4 days ago

“Very experienced with LG product. I have LG fridge in warranty . I complaint to Chandigarh service centre but they are not reply me . Problem faced from 11 may 2024 , no one response me properly and move my complaint one person to another so very bad service.don't buy any LG product. I also file a case in consumer court.”

Helpful Report

Posted 4 days ago

“Very worst water purifier complaints before one year.very very bad experience from the service from the company.worst products waste of time money,and your valuable time .very poor service from service team .Please think before put head into LG products very bad experience.Putting money in waste basket is better than buy a LG PRODUCT.”

Helpful Report

Posted 5 days ago

“LG worse products and company. Bought a new dryer, not working, contacted them and they exchanged with another bad one. After so many press, they agreed to give me a credit on my LG and at the end of the day there are eligible products that the credit can buy on their website. They limited you on what you can buy with your credit despite the fact that you can not use it at any other place or store than lg.”

Helpful Report

Posted 5 days ago

“I purchased a New oven in November of 2022 with an extended Protection Plan. After 5 months the glass top cracked while making a soup. It took weeks to get the top replaced and then left me with the Bad Top. Now its May 2024 and the glass top went again. Thinking thank God I have my Protection Plan, only to find out its not covered! Now its considered Cosmetic Damage and not Covered under the Plan.”

Helpful Report

Posted 5 days ago

“U buy a stove u hv a question and your charge 42.00 that’s absolutely disgusting !!!!!”

Helpful Report

Posted 5 days ago

“My Refrigerator has cooling issues in 1.5 years, the service centre technician will not provide you the spare part cost, they will say 708 rs service charge and parts extra, for parts they will charge you 4 times more than market price , LG has to set spare parts price so that customer will come to know the cost before repairs, I will not buy anymore LG products because of their poor after sales support.”

Helpful Report

Posted 1 week ago

“Purchased LG refrigerator in 2018….freezer not freezing…..wanted over $500 to assess if a compressor issue-Although compressor covered could cost more to replace if that’s the actual issue….otherwise total repair cost is on owner. Hard to believe an appliance this expensive doesn’t last more than 6 yrs….crappy product. Microwave went out in 4yrs. Dishwasher malfunction in 3 yrs….Never will purchase LG again. Buyer beware!”

Helpful Report

Posted 1 week ago

“Bought a brand new washer/dryer set with a 1yr manufacturer warranty ontop of a second warranty that I purchased on 3/18/24. 31 days later the dryer quit working. It took phone calls everyday to LG customer support for another 30 days before they would even send a tech to come LOOK at it. The tech said he was unable to order the part(needs a new motherboard) as it was unavailable to him. We contacted LG back they gave us the run around for another 2 weeks before they finally scheduled ANOTHER tech to come "look" at it, like the first one didn't know what he was doing? Well this "new" tech isn't supposed to arrive yet for ANOTHER 2 weeks. I'm done pissing around with this company and contacted the place I purchased the set through and got them on it. Needless to say they are coming to get the unit today on 05/10/2024 to take it back to their store and replace it by tomorrow while LG has to reimburse them for the unit. Never again will I buy another LG product. They suck, and the customer service sucks(if you or they can even understand one another). Stay as far away from this company as possible if you'd like to avoid headaches. Not worth your money, time or sanity.”

Helpful Report

Posted 1 week ago

“LG customer service is terrible. After trying all of the trouble shooting tips that are recommended with no success I made the mistake of chatting with a live agent. Didn't read well as he advised me to try all trouble shooting tips that I told him I had already tried numerous times. He then recommended LG authorized service and after reading those reviews I chose to pass. Next TV will be a Samsung or Vizio. LG...you suck!”

Helpful Report

Posted 1 week ago

“LG Corp / Washtower machinr and Assurant Warranty is useless”

Helpful Report

Posted 1 week ago

“I bought this product in 2020, that's 4 years ago. I paid top dollar (approx $800). It stopped fucntioning for no reason, today I had it looked at, and was told repairs were going to cost $500. Before this dryer, I had purchased a used Samsung for $250 which lasted us 10 years. I wanted to get another one just like it because of its reliability, but wife convinced me to purchase this LG dryer to save $100. I will never by an LG product, ever again. I am making this assessment of your company based on the poor quality of said brand new item, compared to the quality of a used item (your competitor). I feel like we were robbed. Sincerely, Disgruntled and lost customer.”

Helpful Report

Posted 1 week ago

“I bought a Refrigerator 2021 and stopped working May 24. I called LG pay by me. He was not sure if was the panel..or compressor so to fix $250 panels and $450 compressor plus labor and he would not warranties that it would work.🤐I can’t not believe this happened to me.. So sad . 3 years Refrigerator. They should return our money!!!💰”

Helpful Report

Posted 1 week ago

“Do not buy an LG washer unless you want your cloth to come out dirtier. I bought an LG washer on June 2021 and my white come full of stains. i do the recommended wash for the washer every month and still my white come out dirtier.”

Helpful Report

Posted 1 week ago

“LG can't deploy technicians in one month time but keeps calling customers and keeps sending emails and messages to show they are working on their desks, not in the field. After waiting for more than a month I had to call the local service technicians who arrived and serviced two of my LG split air conditioners within 8 hours time. Call numbers: RNP240406068537 dated: 06.04.2024 and RNP240408012594 dated: 08.04.2024.”

Helpful Report

Posted 1 week ago

“Had a lg refrigerator, it stopped working so we called their repair department they said they would fix everything for $647 and if could not no charge. Tech came, he could not fix. This was 7weeks ago and after no less than 20 texts calls fb messages they still have not refunded. I get texts from an AI chat bot Tyeshia saying the presidential liaison team Is working on it. They charged card within 5 minutes of giving it but a refund takes over 7 weeks. They are crooks.. repair service is a scam.. beware they knew what year the refrigerator was and that could not be fixed but still gladly took my money. BBB. fb. Insta all will be contacted regarding LG’s fraudulent ways.. oh and Tyeshia chat bit stop sending me coupons for LG I will never buy again”

Helpful Report

Posted 2 weeks ago

“471 ltr ka fridge 2021 mei purchase Kiya tha...tb se 2 baar compressor change ho chuka hai.anhi bhi guarantee nhi hai ki aur kitni baar bdlega.yani 10 saal guarantee hai..bss uske baad dosra fridge Lena pd skta hai.yani 70 k ka fridge bss 10 saal ke liye.ska mtlb l.g ka compressor bahut poor quality ka hota hai”

Helpful Report

Posted 2 weeks ago

LG is rated 1.2 based on 252 reviews