Based on my research I determined I wanted to purchase an LG front load washer from the lg.com site. But, I wanted some clarification on their various plans and warranties... I spent a day getting nowhere trying to contact them. Phone numbers that dead ended. Promises of calls within and hour. Live person chat with no live person available and the promised contact never came. You get the picture. Impossible to get any contact or information. Why would I buy a product from a business that can't even provide any customer service to a someone who wants to buy their product? What could I possibly expect from them after purchase if there were any issues? Moving on looking for a different brand machine.