I have a 2 year old LG clothes dryer that I've been having trouble with. I called LG and they tried to trouble shoot the issue. The person I spoke to was wonderful, but unfortunately unable to fix the issue. She transferred me to a person who could schedule a service call and this is where the problems started. I was told that I could pay a flat rate of $401. and this would include parts & labor, regardless of the repair needed. This also included a 90 day warranty. This sounded good and I agreed. I was informed that an outside appliance service company would contact me within 24-48 hours to schedule an appointment. I waited 2 days and didn't get a phone call. I called LG back and they assured me someone from MK Appliances in Summerville would contact me the next day. We're now up to 4 days and still no phone call. I called LG back again and was given the same reply. Finally, 7 days later MK Appliance called and I was told someone would be at my house that very same day between 2:30pm-4:00pm. I did not have any advanced notice and was not available. Between their technician schedule and my schedule they were unable to complete the service call request any other time during the week. MK Appliance notified LG of the situation, I was told that LG would send their own technician to do the repairs. That was fine with me, however when I got the call back from LG, they said they do not have a technician that will be in my area and could not complete the service call. I requested to speak with a supervisor and the customer service person said it would not help and they would just tell me the same thing. Now after a full 7 days, I still don't have a functioning dryer and I'm on my own to find an appliance repair company to fix my dryer. This experience with LG was the WORST customer service I have every experienced.