LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

Email:

info@lg.com

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid $2000 washer dryer combo until on July, 2022 and less three years I’m paying close to $500 dollars to fix DHE error. I wouldn’t recommend this product. My whirlpool stackable lasted 10 years without issue before it was replaced with nice looking but poor quality machine.”

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Posted 3 months ago

“I doubt that LG really cares that their Microwave LMC1575ST is a lemon. It rattles so loudly with use after just a couple of months. We lived with it and then found out it was out of warranty. Our loss. I would not recommend this product. Other reviews also note the rattling of this microwave.”

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Posted 3 months ago

“Same thing the last I said their customer service is the worst that I have ever dealt with in my life they will waste whatever you got left in life trying to get through to somebody for a simple diagnosis!”

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Posted 3 months ago

“Service is terrible! I ordered a $2200 tv from http://LG.com in November (OLED77C4PUA.AUS), and it was delivered a month late with no way to get updates on my order status. When I ordered the tv, it came with free delivery, and installation including a free wall mount (which never arrived) when I called LG customer support they said they would send me the wall mount, but two days later I received a text saying that I needed to purchase the wall mount, so back to customer support. They claimed I failed to check the box on my order for the wall mount (there was no check box, the service and mount were a promotional bundle) and refused to make things right, so I said I wanted to return the tv, and they had the audacity to tell me I was beyond the 14 day return policy (I’d only had the unit for a few days). Eventually they accepted the return, but this has to be the worst experience I’ve ever had with a purchase!”

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Posted 3 months ago

“Pls stay away from them, they offer the worst service possible. Their customers service is pathetic. Buy somewhere else.”

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Posted 3 months ago

“Lg give you 10 years warranty but won't fix your dishwasher after 2 years garbage don't buy it”

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Posted 3 months ago

“Horrible process to pursue repair service!”

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Posted 3 months ago

“Worst customer service ever in my life. I called for service for my 7 month old Range because 2burners would go on at the same time when I only turned on one. I called multiple times and finally got to speak to a live person that told me to pull out the range and unplug it to try to reset it myself. What? I want a service person to come I am not going to pull out my range to unplug it. So after calling again multiple times trying to get service I received text messages asking if everything was fixed when I never had an appointment with a Person come to fix it. I called the store and they helped me by called the service department of LG. So after about a month and a half finally got An appointment and the stove was fixed Just by replacing a couple of plugs. I will never ever buy another LG product Ever.”

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Posted 3 months ago

“I have to pay a repair service fee for a faulty manufacturing error, not a customer error. When playing a streaming service, the TV will freeze and then say that it is not connected to Wifi. Yet, when I go into the settings, it says that it is not only connected to the Wifi but that the Wifi is connected to the internet. I went on LG's website and followed each "solution" customers have apparently been able to use to fix the problem and it didn't work. Turns out, it is a hardware issue that requires me to have to pay someone to fix my TV. How is it that I have to pay for something that has nothing to do with someone I did, but everything to do with the company. I asked her this question very frustratedly and she then told me it was my fault for having to pay for the repair. I told her I was done talking to her and to hang up so that I could do the customer service review, which the automated robot told me would be there after the call was finished. However, she then put me on hold so I couldn't rate her, so this is my rating. She was absolutely unprofessional and the issue I have still remains unresolved. It is unacceptable for a customer to pay for an issue that is a fault on the company. I hope no one ever buys from this company or be prepared to have to pay for something you didn't contribute to.”

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Posted 3 months ago

“My washing machine started rusting within about 3years. A M sure the hinges will rust out any time. Of course it is off Warrenty and cand almost buy a new one for the price of a fix. Also bought a range. The temp does not stay consistent. Either won’t cook thru or burns. It is less than 2 years. Had who the recommended come. They charged me over 400 to fix it. Problem it was not fixed. Will never buy another lg product.”

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Posted 3 months ago

“Poor customer service! I requested to replace a part through email—Encompass. The part is not currently available in the inventory, and Vanessa asked me to "research a part." I shouldn't be doing that. Your company should research the part and recommend an alternative/substitute part that I can use.”

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Posted 3 months ago

“Terrible Service and Support from LG I purchased an LG washing machine expecting high quality and reliable service, but my experience has been incredibly frustrating. The machine stopped working, and I reached out to LG for repair. The technician initially came and confirmed it needed repair, but since then, the service has been an absolute nightmare. I have lodged a complaint and made countless follow-up calls, but LG’s customer support has been completely unresponsive. They keep making excuses, rescheduling appointments, and failing to show up. Despite their promises to resolve the issue, no technician has come to fix the machine. This level of service is unacceptable for a brand like LG. They have wasted my time and energy, and I regret purchasing their product. I cannot recommend LG washing machines or their service to anyone. Think twice before buying LG products—they might just leave you hanging when you need support the most!”

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Posted 3 months ago

“I bought an LG washer/dryer set less than 3 years ago. In that time, I have had THREE service calls on the washer. All the service techs have told me it's a common problem, the drain pump fails. The tech who came this time said it's not worth fixing. A washer that is less than three years old. Today I bought a Speed Queen washer. Much better quality so everyone says. I will never buy another LG product. Very disappointed in the poor quality.”

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Posted 3 months ago

“Horrendous TVs - they forget the wifi and then will not reconnect. Repeated problem and LG unable to solve. Always bought Samsung before and will soon return. LG really need to diagnose their recurring wifi issues - the picture quality, voice activation and everything else is irrelevant when the wifi never works. Shambles.”

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Posted 3 months ago

“I ordered a TV through LG directly. It was supposed to arrive within a week via FedEx but that is not what happened. I was unable to use the fedEx tracking number as it said it was awaiting pickup from the vendor and when I called LG they said that FedEx had already picked it up. I have spent numerous hours over 7 phone calls to try and get a resolution from LG and get the run around each time. At this point it has been over a month and I still have no TV and no resolution. This is the worst customer service I have ever received and there is no transparency or update from the support side as to what is actually going on.”

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Posted 4 months ago

“Customer service is the worst. It takes an hour just to request a repair. It's insane. They treat you like they only want convenience to themselves. What happened to Customer first?”

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Posted 4 months ago

“Order a washer and dryer online with an advertised in home delivery date of 11/19. After the purchase RXO reaches out and schedules the delivery for 1/7. On 1/6 they canceled due to weather which is acceptable but then told me the next available delivery was 4/1! 5 months after I bought them! I canceled the order and had to pay a restocking charge. Do not buy directly from LG!”

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Posted 4 months ago

“Horrible warranty and customer service experience. They will do their best to avoid their product warranty liabilities and responsibilities. Do not recommend their products and will cease purchasing LG products altogether. Spent over 10K for my kitchen appliances and regret every bit of it.”

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Posted 4 months ago

“THE PERSON THAT INSTALLED MY LG WASHING MACHINE CREATED A LEAK FROM THE EXISTING CONNECTION. TRIED TO GET HELP. NO ONE SPEAKS OR UNDERSTANDS ENGLISH. THEY NEVER GOT BACK TO ME TO RECTIFY THE ISSUE. HAD TO CALL A PLUMBER AND PAY A LOT OF $$$ TO FIX THE LEAK. I WILL FILE A COMPLAINT BUT DON’T EXPECT MUCH. NEVER BUY DIRECTLY FROM LG!! GO TO PC RICHARDS! THE WORST EXPERIENCE I HAVE EVER HAD REGARDING INSTALLATION AND CUSTOMER SERVICE.”

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Posted 4 months ago

“We live in 2 family house we built brand new. We bought 2 refrigerators a washer and dryer and a stove. We have had problems with everything, find another brand to buy!! The compressor went on the frigate, the ignitor, and the temperature sensor on the stove and the washer had problems also!!! I will never again buy LG anything, beware!!! I can't believe they get good reviews?? We always took great care of our appliances, so it is not due to neglect. I don't know what brand I will buy anymore? Will have to do much more research, cause can't depend on the great reviews LG got!”

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Posted 4 months ago

LG is rated 1.1 based on 661 reviews