LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 661 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my kitchen set stove fridge washer and microwave after 1 year craft ice stopped working. Microwave plastic that holds handle broke apart bottom part of door plastic falling apart door sealing surface now showing cracks. This has got to be manufacturing error or poor materials. This kitchen set is the most expensive set in have ever bought and it's been falling apart after 1st year”

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Posted 6 days ago

“Not liking this tv at all! Volume is not good. Can’t pause live tv that I can figure out. I should have stayed with Samsung. Much better product. I will not buy another lg tv.”

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Posted 2 months ago

“I purchased my lg refrigerator January 2024 with a one year warranty. It is one year and a couple days later and my refrigerator is making horrible drilling noises. So disappointed in lg I thought they would be better then Samsung, I was wrong.”

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Posted 3 months ago

“Their voice assistant is horrible. Whoever thought that up should be let. It took me many hours to figure out how to eliminate it. It speaks so fast that deciphering what it said was a challenge. Their instructions to get rid of it are not very good. Using AI I was able to shut it off.”

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Posted 4 months ago

“We bought an LG refrigerator against the advice of my wife's Father, who is a repair man, who told us that their compressors were not good and we would have issues with the repair. But they had a 10-year warranty and a good price, so we bought it. Fast forward 5 years, and Our compressor went out, and it has been awful trying to get our warranty repair. We called on a Saturday, and the phone representative confirmed via some test he asked me to do that it was the compressor. We were told they would be there in 3-4 days and fix it at no cost. They give you an all-day window, so my wife took off work, and at about 2 pm, when they hadn't shown up, I told her to text the technician. The technician didn't even have us on his schedule, and the parts hadn't been ordered. He said all he could do was confirm the diagnosis, which he did by asking my wife one question, and then he said he would order the part. After my wife got off the phone, she called LG to inform them of the issue we were having, and the rep said she would document and help make this right and call her personally the next day. No call. My wife communicated with the tech to see when he was coming. First, he said Monday, then a day later, he said we would have the first appointment on Tuesday. I took off Tuesday morning, and he never came and did not communicate. We're still waiting for it to be fixed. The fridge worked great until it didn't, and customer service and their warranty response are not worth it.”

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Posted 4 months ago

“bought all lg was getting ready to buy sister in law all new appliance but will not buy lg less than a year microwave went out now this is the second time the shelf in freezer broke and shattered then to get drawer out you have to break it the need to redo some things we paid good money for all of the appliance fridge is double door extra lg compacity should never have to replace parts 2times in less than a year loaf of frozen bread fell on it lol”

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Posted 5 months ago

“After three years of owning my LG Thin Q French door refrigerator, I have begun to experience problems with all of my food starting to defrost in the freezer and also in the refrigerator. My refrigerator is still covered under warranty, so I contacted LG customer service and was able to arrange for someone to come out. The appointment was arranged for me, but then it was canceled. I called back to request a new appointment and they informed me that I would have to wait between 5 and 7 business days, and they would contact me once they found someone. I have been waiting for five days without any response. After calling customer service again, I was greeted by rude and angry employees who did not like their jobs and was hung up on. I called back to speak with a supervisor and it was just as bad as speaking with a regular employee. The supervisor showed the same lack of concern as the regular employee. There was no solution, so I would just have to wait five to seven business days. There will never be a time in my life in which I will purchase another LG product.”

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Posted 5 months ago

“Just have to note that U are NOT straightforward in sharing some of non-existence of some expected features in your refrigerators! ; (”

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Posted 8 months ago

“I bought an LG refrigerator to replace one that stopped working. I was limited to certain models due to the size that fit in my kitchen. The model I bought did not have a factory installed ice maker, but I found on the LG site that there was a compatible one you could purchase and install yourself. Easy fix. The ice maker fill tube assembly that feeds water into the freezer did not fit. I called customer service to get a replacement part or adapter. Communication with the cs rep was difficult at best. She said she understood but when I finally received the part, it was a bracket that had nothing to do with the fill tube. Called cs again and asked for a supervisor. Explained my problem and thought it was resolved. Received a complete ice maker with the same fill tube assembly. Returned the ice maker and bought a table top ice maker. Will never buy LG again!”

Helpful Report

Posted 8 months ago

“We bought a new LG washer. Two weeks later it failed. LG had a hard time finding someone to fix it. That took over a week. The next available service appointment was a week and a half later. LG shipped the needed part a week too late, so we had to reschedule and wait another week. Finally after three and a half weeks with no washer it is fixed. In the future I will consider other brands ahead of LG.”

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Posted 9 months ago

“I purchased one of your larger LG refrigerators and paid 3,999.00 plus tax for it. The ice maker went out after about a year. After having it 6 years it stopped cooling. We have had the compressor replaced and that didn't fix the problem, had the control board that controls everything replaced and that didn't fix the problem. Then had a crimp in the copper line that goes around the unit fixed, it stayed cold for about 2 weeks then it stopped cooling again. The company replaced the compressor for free, but I had to pay the repairman 980.00 to come work on it. LG will NOT stand behind their products! They offered me a 10% discount on a new LG..really after paying $4,000.00 for this one? I told them no deal. I will never buy another LG fridge. You make them to sell and make money off of..but you dont care about your customers. With all the bad reviews you get..you know they are faulty and you dont care. Your into making money off of people..you dont care if your products last or not, as long as the consumer fattens your pockets. You are the most horrible manufactory of refrigerators that I have ever seen. I love my fridge and its huge size..but..its not worth it when your product is a piece of junk! I recommend that everyone stays away from your products..especially refrigerators!!”

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Posted 9 months ago

“Attempting to access wash options like soak and presoak is an existential nightmare. Documentation literally says “Select the desired option after selecting the desired cycle and settings”. Really? Why can’t you give me the actual navigation path for my desired option instead of making me invoke the endlessly irritation hunt-and-peck method? After which I STILL could not find the “presoak” option. Will never buy another LG appliance.”

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Posted 1 year ago

“I just had a new LG side by side refrigerator delivered, I plugged it in and proceeded Togo through the user manual, there seems to be two different models of this side by side refrigerator but the manual only shows one models temp setting and no information for the other, (the one I purchased) I have tried looking online and get nothing, frustrating.”

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Posted 1 year ago

“It's a shame my 50 inch LG TV finally kicked the bucket I decided to buy myself a 70 inch my wife loves the picture so much then we decided to go with LG again I did however personally replace the LED strips in our old 50 inch so we put it in the bedroom I want to register the product which only gives you 10 days to do so and I read down in the bottom arbitration notice there is no way I was going to keep it TV that had to make me go through arbitration to get it fixed however since I did buy this TV and it came with a two year warranty rather than one I decided to double check with Costco to see if they're the ones that will fix it over LG I did let the person know their phone call was also being recorded so he was very careful with his words after an hour talking to supervisors he told me they will call me back can they get 4 hours later unfortunately it wasn't news I wanted to hear their agreement with TV manufacturers for the extra year warranty is through LD end unfortunately if there was a problem I would need to go through their arbitration this supervisor from Costco was fantastic to me to try the TV out for 60 days but me sure if I didn't want it I brought it back within 90 today's He recommended some other TV brands Samsung was a very popular model with great sound quality and if I'm not satisfied with my LG TV to offset the cost they're going to send me $100 Costco gift card and I can keep it even if I decide to keep the LG TV Booooooo and shame on you LG I have no idea you are in this much hot water with your refrigerators and you're class action lawsuit unfortunately because of this you just lost yaaaaaa Costco you have a loyal customer for life I would mention the supervisor's name but I definitely don't want them getting in trouble And I will be honest LG is only getting two stars because of my previous experience with my 50 inch TV Never mind after talking to LG's customer service they're getting one star”

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Posted 1 year ago

“Terrible customer service. Bought a $3,000 fridge a couple of months ago. Freezer top drawer not opening. Called customer service, waited one hour to talk to a live person. Was told « no representative available, will call you within 24 hours ». Unbelievable . Impossible to talk to customer service for support. Don’t buy LG”

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Posted 1 year ago

“So just felt I should let people know we bought a lg gas stove and it’s still under warranty, but they won’t replace the knobs on the stove say it’s a cosmetic issue not warranty? So don’t clean your knobs the lettering wears off which I feel is a steer concern you don’t know high med low I will never purchase another LG product in my life if this is how they treat people. Ohh forgot to mention they offered me 30% off for me to purchase five new knobs at I believe $65 per knob, so parts are over priced as well good by LG!”

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Posted 1 year ago

“This is the worst company trading to date !! Use at your peril …. I will never buy another LG product EVER !!!!! Customer service is beyond a joke!!! Products to not last and their warranty’s means absolute Jack !!! DO NOT BUY FROM LG ……”

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Posted 1 year ago

LG is rated 1.1 based on 661 reviews