LG products DO NOT BUY PLEASE READ BEFORE BUYING LG If I could give negative stars, I would! DISHWASHER: Moved into our new home in the middle of June. (Roughly 2 months). We had an LG dishwasher and within two weeks the dishwasher racks were COMPLETELY FRIED through. Like rotted to the bone! ALL 3 racks. I called LG customer service, hoping for help. Was on hold and passed around for over an hour. Not only were most of the people I talked to extremely unpleasant and blamed everything on the user. They said nothing was covered under warranty and if it was within warranty all of the racks were cosmetic and would NEVER have been under warranty. The very top rack, the smallest rack for purchase was over $300 (with their discount). LG said what I was doing wrong was I DID NOT turn on the sink for hot water for 5 minutes every time before starting a load of wash. THEN I was filling it too full (but I can assure you I didn’t). NEXT I was using too much dishwasher soap solution, BUT I use the dishwash pods for the dishwasher from Sam’s Club and set it on the “sensing” setting to make sure it was cleaned properly. LASTLY the dishwasher needed to be cleaned every month and I didn’t know if it had been (we moved in 2 weeks before the problem). Because of these things within one wash, all three racks were completely burned through!!! And according to everyone at LG customer service this was all my fault as the user. CLOTHS DRYER: When we purchased this house, we also went to Home Depot and purchased an LG washer and dryer top-of-the-line. Two months later, my dryer smells like a fireplace and the back wire is completely burnt! Again, I had to call LG because it’s under a two year manufacturer warranty. I am greeted with me being the user doing EVERYTHING WRONG! He said I was not properly loading the dryer that it was too full or that it was installed improperly. He proceeded to say that the problem was cosmetic and was not covered under warranty. I have done the same loads of wash that I have always done with every past dryer. So because my dryer smells like a fireplace and I’m pretty sure would catch the clothes and my house on fire. I am more than welcome to buy the replacement cosmetic part! With all my frustration with LG I talked to my parents to see if they’ve ever had this problem, but not to my surprise they have not because they do not have LG products. They also informed me that LG is one of the worst companies to deal with! And after dealing with their customer service, I would agree. NOTHING is covered under warranty, EVERYTHING is cosmetic, they blame everything on the customer, and they are RUDE to talk to on the phone! IF you buy LG you better buy a warranty that is not through them! We have had to deal with Home Depot and they have been extremely helpful! They have said that LG is wrong and they have helped us! Not only does Home Depot have amazing customer service. They actually help solve your problem without blaming everything on the user!