LG Reviews

"Dear LG Customer Support,\r\n\r\nRegarding LDP6797ST , Reference number : RNN250717009654\r\nI am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use\u2014an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance.\r\n\r\nIn addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit\u2014an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model.\r\n\r\nI find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer.\r\n\r\nInstead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support.\r\n\r\nThis experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand."

"Dear LG Customer Support,\r\n\r\nRegarding LDP6797ST , Reference number : RNN250717009654\r\nI am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use\u2014an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance.\r\n\r\nIn addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit\u2014an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model.\r\n\r\nI find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer.\r\n\r\nInstead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support.\r\n\r\nThis experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand."

"Dear LG Customer Support,\r\n\r\nRegarding LDP6797ST , Reference number : RNN250717009654\r\nI am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use\u2014an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance.\r\n\r\nIn addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit\u2014an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model.\r\n\r\nI find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer.\r\n\r\nInstead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support.\r\n\r\nThis experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand."

"Dear LG Customer Support,\r\n\r\nRegarding LDP6797ST , Reference number : RNN250717009654\r\nI am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use\u2014an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance.\r\n\r\nIn addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit\u2014an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model.\r\n\r\nI find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer.\r\n\r\nInstead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support.\r\n\r\nThis experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand."

"Dear LG Customer Support,\r\n\r\nRegarding LDP6797ST , Reference number : RNN250717009654\r\nI am writing to formally express my deep dissatisfaction with the resolution provided regarding my defective LG dishwasher, which originally cost approximately $1,200. The unit failed after only five years of use\u2014an unacceptably short lifespan for a product that was marketed and priced as a high-quality, long-lasting appliance.\r\n\r\nIn addition to the purchase price, I also invested in an extended warranty through Best Buy, further increasing my total cost and demonstrating my commitment to protecting this appliance. Despite this added investment, I am now being offered only a $400 credit\u2014an amount that neither reflects the value of the original purchase nor supports the replacement of a comparable model.\r\n\r\nI find this resolution extremely disappointing. The dishwasher I had before this LG unit lasted over 20 years. I chose LG expecting better performance and reliability, and unfortunately, that expectation has not been met. This situation has left me feeling that I would have been better off purchasing a more affordable model from another manufacturer.\r\n\r\nInstead of rewarding my investment in a premium brand, I now feel penalized for it. Going forward, I will have to seriously consider choosing the lowest-cost option from another manufacturer, simply because I cannot justify reinvesting in a product that has failed prematurely with inadequate support.\r\n\r\nThis experience has eroded my trust in LG products and customer service. I strongly urge you to reconsider your decision and provide a resolution that fairly reflects the investment I made and the quality your brand promises. never trusting LG brand, regretting buying all my appliances from this brand."

"Ordered a new French door refrigerator (the LG Max Zero Clearance) and it was delivered with a large dent in the lower freezer door. In about a week, the replacement refrigerator arrived and it had a large dent in the upper left door. I called LG and asked for another replacement and was told they only allow two returns and so they would give me a refund instead. I agreed and ordered the same refrigerator from Lowes. Lowes delivered the same LG refrigerator in perfect condition."

"For weeks, I waited with no updates. My withdrawal never arrived, and somehow, my account showed zero balance. I was panicking\u2014until I got in touch with the contact in my bio. Mrs. Mercy and her team were incredible. They traced the issue and got my money back. Frustrating experience, but I\u2019m thankful for their help."