LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 663 Reviews

2 %

of reviewers recommend LG

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Metrics

1.1

Based on 663 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

0844 847 5454

Email:

info@lg.com

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if there is an option for zero I would like to rate zero for LG. I paid expediate delivery of stacking kit and there was no email and not updates from LG that they are going to deliver late. I scheduled a installation service from third party on 21st and LG was suppose to send stacking kit on 19th. When I enquired customer service told me different stories and then finally when I asked in yes and no answer she replies to me that she cannot answer and after insisting she is saying its send to agent call fedex and ask. Can you imagine no information and you are asked to call fedex, she didnt even had tracking number. When I asked her to connect to supervisor she told me to call again. I have to now pay 300$ to the person to install my washer and dryer just because LG was lazy to not to inform customer that they are running late. Very bad service altogether. I regret buying LG product. I will not recommend anyone to buy LG products.”

Helpful Report

Posted 4 months ago

“Garbage company with garbage customer service and garbage products! I have never in my life dealt with more pathetic customer service. They hang up, transfer, leave chats, ignore emails! What warranty??? I purchased a brand new dishwasher that did not work! This should have been an effortlessly return. Absolutely pathetic! I'll never purchase another LG product.”

Helpful Report

Posted 4 months ago

“Refrigerator fail. Our unit is only 4 years old and has the hassle of getting serviced 3 times. Imagine being out of a working fridge and freezer for two weeks at a time. No sense of urgency to make up for having to fix for their lemons. Never buying LG again.”

Helpful Report

Posted 4 months ago

“Have the order right from the beginning and hire good customer service people, not customer services that don’t know how to talk to customers and hang up the phone! This is the worst customer service experience I’ve had with home appliances! My items were supposed to be delivered the first week of December, as of right now I have only received one. When I first called to ask about the other two items I was told that everything was delivered when in fact it wasn’t. I’ve been on the phone with LG every week to get updates, and as of today there is no delivery schedule for the two items missing.”

Helpful Report

Posted 4 months ago

“I can’t get past LG channels. The voice recognition system is a POS, as is the TV! I want to get Xfinity. No freaking way. Grrr! I don’t want LG channels! Before I bought, I checked for best 44” TV. Sadly, LG was rated better than Samsung. Man, am I ever stung with buyer’s remorse!”

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Posted 4 months ago

“I already put a review on BBB.”

Helpful Report

Posted 4 months ago

“LG is garbage- Im a contractor Do noy buy- They dont honor warantee Want to replace part for more than cost of new machine-THAT IS UNDER WARANTEE Stay away”

Helpful Report

Posted 5 months ago

“Installation delayed 5 times to the point we had someone else install it”

Helpful Report

Posted 5 months ago

“LG customer service is terrible. They do everything they can to avoid having to complete a warranty claim. My dryer has been stopping during every cycle I run with a vent issue error code (d95). I have cleaned all vents inside the machine as well as the vent running to the outside of the house. There were no blockages. LG refused to send a technician until I pay for a third party vent cleaning company to inspect and report that there are no venting issues. I have to pay for the vent cleaning company myself. Their warranty service is a joke.”

Helpful Report

Posted 5 months ago

“I purchased an LG dishwasher through a military partnership program, expecting high-quality service. Instead, the entire process has been a disaster: LG’s chosen delivery company, RXO, failed to deliver on the scheduled date. I later learned the driver didn’t show up for work and had the dishwasher in their personal possession. When RXO finally contacted me, they said the item was damaged and pressured me to decline delivery, even though I hadn’t seen the damage. I reluctantly agreed, but the entire situation felt mishandled. LG’s customer service added to my frustration. I called multiple times, only to be transferred repeatedly, given unhelpful answers, and told I didn’t qualify for any resolution because I rejected the damaged item. When I asked to speak with an American representative, I was told none were available. After significant effort, I finally reached someone who understood my concerns—but no meaningful help was offered. Now, weeks later, I’m still waiting for a dishwasher, and my confidence in LG’s ability to resolve this has plummeted. For a company that partners with military members, I expected better treatment and professionalism. Had I known this process would be such a nightmare, I would have gone to Home Depot or Lowe’s, where I could have received the same military discount without this ordeal.”

Helpful Report

Posted 5 months ago

“I purchased a tv on 11.28.2024 included was the free installation and delivery. They told me it would be delivered on Dec 5, I set up the installer to find out RXO doesnot have capacity to deliver on time. 6 hours on the phone with LG and RXO transport to find out that they will not deliver my tv. First off LG provide false expectations, secondly they do not honor their commitment to the customer. Finally they hire from Angie's list to install the TV with out informing that there is no charge to the customer. As far as the Transport company goes. It must be a mom and pop shop. In short buy your products from a local store, for they are the worst experience as a buyer.”

Helpful Report

Posted 5 months ago

“LG is a terrible company that does not stand behind their products. I bought a new LG dishwasher that arrived with a stripped leveling screw. When I called to try and resolve it, they called it a cosmetic issue that wasn't covered under warranty. When I asked how something like an unlevel dishwasher that could cause serious issues could be considered cosmetic I received no response. LG does not care about their customers. Resolving this issue would have been as simple as shipping a roughly $10 part and they still chose to not help me.”

Helpful Report

Posted 5 months ago

“Other brands r much btr than LG I got washing machine and fridge And both didnt complete 2 years and bith r in service now”

Helpful Report

Posted 5 months ago

“LG appliances are dangerous!!! Something inside our tv heated up so high it burnt a hole in the screen from the inside out. We had warranty that was still in place, we thought it would be a no brainer & they would apologise for giving us a dangerous product, in stead they got us constantly sending photos & having the same conversation with multiple different people. Only for the products team to say we must have impacted the tv, with absolutely no proof we asked them to send someone out to assess the tv & they referred us to another company but at our cost. I would not recommend LG they are just after your money & will do & say anything not to replace dangerous manufacturers malfunctions. We will never buy from LG again.”

Helpful Report

Posted 5 months ago

“LG does not care about their customers. I requested to return an item and was told that I had to pay to have it returned (water filter, how much could that really cost them??). That is completely unacceptable. When I tried to find a "Customer Care Team" representative I was rerouted to tech support and then routed back to their automated system. This is especially irksome given the following: SEOUL, Oct. 24, 2024 — LG Electronics Inc. (LG) today announced its third-quarter 2024 consolidated revenue of KRW 22.18 trillion and an operating profit of KRW 751.9 billion. This revenue marks the highest ever for a third quarter, while the operating profit ranks as the fourth highest in the company’s history. Do yourself a favor and never purchase from this company.”

Helpful Report

Posted 5 months ago

“Broken freezer latch under warranty but cannot get LG to fix it. After several months contacting LG support (not sure which country they’re in but they’re English is horrible) each time I called, there’s no record of me calling or any repair order. They also have given me wrong information stating my repair is not covered under the warranty, then it is covered, then it’s not, oh it is. Worst customer service I’ve ever encountered. Just decided to pay a local repairman to fix it myself. I WON’T be buying anymore appliances or electronics from LG ever again.”

Helpful Report

Posted 5 months ago

“ESTAFADORES, Frigorifico comprado en mediamarkt el cual me venden con un defecto de fabrics. Una de las piezas interiores no corresponde a ese electrodomestico. Y la solucion que me dan despues de eludirme es arreglar la chapuza. Cuando deberian de proporcionarme un electrodomestico Nuevo. Para Que sepan el numero de cliente 900399391. Mi Queja en el establecimiento es lo sigue.”

Helpful Report

Posted 5 months ago

“I bought an LG stove and it kept turning on by itself. I contacted LG and they had to replace the mother-board. There support team was not too reliable, I had to wait a while to get it fixed. Will never buy an LG produce again.”

Helpful Report

Posted 5 months ago

“Happy Thanksgiving! Thankful that Jeffers McGill stood behind the product you manufacture even though LG would not. Too bad their actions don't don't reflect LG's service to the customer. "Doing what's Right"! I think that will make the first excellent LG review! The short story, Linear Inverter Compressor(10year warranty) quit working while we were on vacation, 2 years from date of purchase. LG replaced the compressor. 11 months later the compressor quit again. After months without a refrigerator and many, many calls to LG, LG said they would not replace compressor again. We contacted who we bought it from and they replaced our refrigerator (with same model) even though LG would not stand behind their warranty. Thankful that their are people that will do the Right Thing still around. I would hope that LG would reimburse them but I doubt it. Lg's recording when i called said "please hold we see you have called many times so well direct you to a live agent)”

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Posted 5 months ago

“Do not buy direct from LG. Price is good but once your card goes thru good luck. At purchase you pick the date …but that’s not real. LG will send it to the Delivery people whenever they are ready or when they find it. They don’t know and can’t tell you. Delivery people will tell you after they get it from LG. Then as in my case , if there’s a problem look out- nobody can help you. They all want to start a chat - then say “ so sorry “ can’t help you. Just deal with Best Buy / Pacific Sales. If I weren’t so upset I’d have to laugh. The service is a joke - there is no service once they have the money.”

Helpful Report

Posted 5 months ago

LG is rated 1.1 based on 663 reviews