LG is a terrible company that does not stand behind their products. I bought a new LG dishwasher that arrived with a stripped leveling screw. When I called to try and resolve it, they called it a cosmetic issue that wasn't covered under warranty. When I asked how something like an unlevel dishwasher that could cause serious issues could be considered cosmetic I received no response. LG does not care about their customers. Resolving this issue would have been as simple as shipping a roughly $10 part and they still chose to not help me.