LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 661 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 661 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an LG over the stove microwave in October 2024 from Lowe’s with a product warranty coverage for one year ! Unfortunately it abruptly stopped working on February 1st. I called the toll free number to get it resolved. I was instructed that it would be sent to the escalation team to expedite the process while the locators attempt to find a certified LG technician and if a technician was unable to be found they would issue a refund or replacement.. Multiple attempts have been made to no avail.. today is day five and still no appointment for a technician.. Now have been told it may be available within the next 24 to 48 hours! Poor customer service and this brand doesn’t stand behind their product!”

Helpful Report

Posted 2 months ago

“I bought an LG refrigerator bottom freezer & LG oven. Both have not worked properly since delivered, after 2 months someone finally came out and fixed fridge. Oven, two eyes & the oven when turned will randomly adjust by itself to the highest setting almost resulting in a fire. Do not buy anything from LG, horrible customer service, trash appliances.”

Helpful Report

Posted 2 months ago

“Horrendous customer service! I ordered a replacement shelf for my fridge. I paid for it; It never arrived. I was unable to get in touch with anyone capable of helping me--hours waiting on hold and arguing with chat bots. I gave up after 3 hours. My washer, dryer, and fridge are LG. Trust I will NEVER buy another LG appliance again. I cannot believe how poorly they treat customers. I implore anyone buying a major appliance to avoid doing so--if it breaks you'l be stranded in their labyrinth of chat bots and people who can't help you”

Helpful Report

Posted 3 months ago

“Lg refrigerator started having cooling issues after 2 years from purchase, warranty is only 1 year from purchase… how convenient. Called lg to schedule service and I can’t even understand customer service, they want to charge 400 dollars just to look at it… after scheduling a couple times service keeps cancelling my appointment, doing the repair myself and never buying LG ever again, this brand and customer service is garbage”

Helpful Report

Posted 3 months ago

“I placed an order on LG online store and fail to cancel it just couple hours later. The product I order is schedule to be shipped about 1 month later. The only option to me is to refuse to accept the item when it shipped however LG will charge me 15% for restocking! The CS explained their system couldn't cancel because the item had already shipped from LG warehouse to one of their shipping partner, which was internal processed. However, their T&C clearing states that customer can cancel an order as long as it has not yet shipped to the address provided during the purchase. LG is a scam and their TC is just a joke!”

Helpful Report

Posted 3 months ago

“LG service repair technician, on two separate occasions, was rude, condescending and totally useless. Instead of looking at the issue with the LG front load washer, the repair person simply gave me instructions on how to operate the washer! One thing I certainly do not need. When I reached out to customer service, with a complaint, they were likewise unhelpful. I will never purchase another LG product based on this poor customer service.”

Helpful Report

Posted 3 months ago

“LG has one of the worst customer services I have ever encountered in my life. Ordered washer and dryer online directly through their website. Delivery was delayed by 10 days which we were never notified of. Finally on the day of delivery, LG fails to send necessary parts for device installment. It was terrible. Would give zero star if that was an option. Don’t bother ordering from LG.”

Helpful Report

Posted 3 months ago

“Needed a replacement remote control for my LG Smart TV. Curry's didn't want to know as the TV was out of guarantee. Got in touch with LG uk and found that they were in stock. Went to order one and they completely refused to send it to me as I live in Northern Ireland. They are happy to sell their products in Northern Ireland through Curry's, Harvey Norman, Euronics, Argos and independent retailers. If you live in Northern Ireland do not buy LG products!! Also, have a look at their Trustpilot ratings. They don't give a toss.”

Helpful Report

Posted 3 months ago

“Stove's been out of control since oct 24'..two LG repair men deemed stove unrepaired and dangerous..no customer service from June..no replacement as promised..no birthday, christmas or new years dinners..huge take out expenses and homelife disruption...still no communication or response from LG..ghosted..waiting”

Helpful Report

Posted 3 months ago

“My new refrigerator may be good but I have had nothing but problems with getting it installed. The delivery/installation provider -RXO was terrible and did not try to install. They needed to take off one bracket to move frig (to match specs) into place and they would not. In over 4 hours of trying online, I was still unable to resolve with RXO and LG says my warranty is invalidated if I don’t let them install. As much as I like LG appliances, I will never buy another at least online.”

Helpful Report

Posted 3 months ago

“15kg LG front loading washer cum dryer cannot wash cloths more than 3kg. It did not have woollen option so you cannot wash woollen cloths in this machine. Joining with croma and other retail shop LG is doing bod scam with false advertisement. LG refused to refund or replace. Un the phone lg service manager is dictating the technician just declare everything alright., don't listen to customer. LG Refused refund or replace”

Helpful Report

Posted 3 months ago

“I purchased an LG gas dryer on line, or so I thought. My credit card was charged but apparently my order didn’t go through. I have been on the phone, text messaging speaking to anybody I can think of trying to find out about my order for over an hour. Most of that time was having to spell my name over and over and over again my name is very simple. They want me to wait 48 hours to see if their system will refund my money. In the meantime I’m going to check elsewhere for a dryer. I will not buy recommend or use LG again worst customer service ever.”

Helpful Report

Posted 3 months ago

“I bought a new LG refrigerator in November of 2024 & a new Over couple weeks later, only because I wanted matching appliances. The refrigerator ice maker did not work from day 1, called LG and they said they would reach out to a technician. It was a week before anyone reached out to me, & it was via text?? 2 weeks go by not another word, I had his # so I called, no answer, he text back?? We scheduled an appointment and he said he was waiting on the part! What part no one has even been here WTH! Dude shows up a week later with wrong part! imagine that. I called LG asked them to assign another vendor, so we’re starting all over while in the meantime my 2k brand new fridge doesn’t make ice. It took 2 months to get this resolved, LG could care less. During the middle of dealing with this my oven gets delivered, works fine for 3 days then all of sudden the largest eye (electric) only works on high. Called LG again and the rep starts asking g me to check that my pan isn’t to big for the eye and the silly questions get even more ridiculous. I did get a service day scheduled, still waiting, in the meantime another eye started doing the same thing. STAY AWAY FROM LG PRODUCTS. Once both are properly working will be selling and purchasing a different brand. Worst customer service experience I’ve ever had to deal with, they just don’t care and they are reading from a script.”

Helpful Report

Posted 3 months ago

“I purchased an LG split system inverter air conditioner expecting a high-quality and reliable product. Instead, I encountered a serious design flaw – one of the indoor units turns on by itself and starts blowing hot air into the room, even when it is not set to do so. As a result, the room becomes unbearably hot instead of being cooled. I contacted LG customer support, hoping for a solution, but their response was completely unacceptable. Instead of fixing the issue, they suggested that I buy new air conditioners at my own expense! This is absolutely unprofessional and unfair customer service. I expected better quality and support from LG, but I am extremely disappointed. I would not recommend this product to anyone! If you value your money and peace of mind – stay away!”

Helpful Report

Posted 3 months ago

“Stay away from LG if you are smart. They have the most horrible costumer service ever. Make sure that you arm your self with a lot of calm when you get a hold of them. Imagine that in 2025 they still ask receipts for products that are in warranty!!! I will never in my life buy LG products anymore.”

Helpful Report

Posted 3 months ago

“DON’T BOTHER JOINING ANYTHING WITH LG! They don’t take care of their customers who have paid good money for brand new defective appliances. They would rather spend 5x more than the appliance is worth trying to get someone to repair a BRAND NEW APPLIANCE! I have been trying since NOVEMBER to get my BRAND NEW DEFECTIVE MICROWAVE replaced. They have sent repair guys out 4 times and ordered the wrong parts 3 times. The repair guys have scheduled then canceled MULTIPLE TIMES, again today. They were supposed to come today and I just got ANOTHER message that they won’t be here. LG has spent FAR more trying to stick to their “process” (their “President’s Ambassador’s words), than it would have cost to just replace their defective product. Too bad LG’s business model doesn’t include taking care of their defective products. The appliance is so new that they can’t even get the right parts! Not a happy customer. Do not recommend.”

Helpful Report

Posted 3 months ago

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Helpful Report

Posted 3 months ago

“Beware of LG Products: A Cautionary Tale I am writing this review as a warning to potential buyers: avoid LG products at all costs. Despite facing multiple lawsuits, LG continues to sell faulty products, prioritising profits over customer satisfaction. Our experience with LG's "Knock Knock" fridge has been a nightmare. Within two months, we needed a service repair, and just over three years later, the compressor collapsed. LG claims a 20-year lifespan for their products, and our fridge even features a 10-year linear compressor warranty. However, when we contacted them, they blamed us for the issue, citing insufficient gap around the fridge. Here are some key facts: We didn't install the fridge; their supplier did. We maintained adequate gap around the fridge, which LG acknowledges. Their marketing materials consistently show fridges with no gaps around them. I have filed a case with the Australian Competition and Consumer Commission (ACCC), which is investigating LG once again. Avoid LG and choose Samsung instead”

Helpful Report

Posted 3 months ago

“I purchased a refrigerator from HOME DEPOT and in only 1 day of having the refrigerator it messed up! The fridge started making a loud vibrating noise. Home Depot did not want to take responsibility for any issues because warranty was not purchased through them. Smh! The I contacted LG, had to chat with a robot chat for like an hour! Then I was finally able to speak to someone, and for that person to only tell me that someone could come and service the fridge but to keep in mind that I may be charged for the services if it was not a manufactured issue. At this point, I said no thank you. I was not going to pay LG a penny more- when clearly the fridge doesn’t work properly and it was purchased less than 30 days! Never again. This is ridiculous.”

Helpful Report

Posted 3 months ago

“I have never encountered customer service as terrible as this! I've been misled, abruptly disconnected, and transferred to incorrect departments multiple times. I've opened cases without any follow-up, escalated issues to "corporate," and still received no response. This entire ordeal began with a refrigerator repair and a flat rate purchase agreement. After 5 or 6 repair visits with incorrect information, I was eventually informed that the unit was beyond repair—only after I expressed my frustration. After the third repair, I was assured that the refrigerator was functioning properly, so I bought groceries. However, after returning from vacation (which coincided with the Thanksgiving holiday), I discovered that all the food had spoiled! The call center representatives are completely incompetent and seem to have no understanding of their departments, simply reading from a script without addressing the actual issues. I have ALL products in my home and have began the process of removing them. I will never purchase another LG product and will go out of my way too make sure everyone I know does the same.”

Helpful Report

Posted 3 months ago

LG is rated 1.1 based on 661 reviews